Nissan of New Rochelle

Debacle - Terrible experience! What a debacle! An awful experience with a very incompetent dealership! My husband contracted with Nissan of New Rochelle to buy a 2011 Nissan Rogu What a debacle! An awful experience with a very incompetent dealership! My husband contracted with Nissan of New Rochelle to buy a 2011 Nissan Rogue today. He paid a deposit of $3k and went to the bank to get a cashier's check for the balance of the purchase price. On the way back to the dealership, the dealer called to say he had already sold the same car to a lady the previous day, but didn't realise. She arrived to collect the car, was made to wait almost 3 hours while they sorted out her financing, while my husband was left in limbo uncertain whether he would be able to complete purchase of the car (if she did not secure financing) or whether the dealership would breach the contract with my husband by failing to sell him the car as agreed. After almost 3 hours left waiting at the showroom, no satisfactory resolution was reached. My husband was not offered a suitable alternative vehicle in lieu of the one which had been negligently 'double sold'. The dealer was unwilling to do a deal on a potential alternative vehicle. My husband was offered no compensation, no constructive solution or deal to remedy the negligent error which was made by the dealer. The manager made no attempt to settle the matter and seemed totally unconcerned about an unhappy customer. The customer service and communication was exceptionally poor. I would strongly advise potential customers not to buy from this dealer. The ease with which they are willing to breach their contract indicates this is something they do regularly. More

horrible, horrible, horrible I recently sold my car, the staff were friendly and nice - however, the payment process was horrible - I have sold my car over 2 weeks ago and as o I recently sold my car, the staff were friendly and nice - however, the payment process was horrible - I have sold my car over 2 weeks ago and as of today 2/9/2017 - I am still waiting for the check~~ I feel that accounting department is doing a very lousy job and very inefficient!! It is a shame that they have a great sales team but not the payment center. More

I had a great experience! I'm so excited to share my experience from new rochelle Nissan dealer. I just bought my rogue 2017 and I love it. Alonso the salesperson was the best, I'm so excited to share my experience from new rochelle Nissan dealer. I just bought my rogue 2017 and I love it. Alonso the salesperson was the best, so friendly and profesional. He was so happy to answer every single question I had. I'm so happy I choose this dealer. I defetnely recommend it! Thanks to Joseph as well you guys made me feel very comfortable. 😊 This is my second Nissan and I'll defetnely go back!! More

Hello, Nissan New Rochelle ! Beautiful Great Experience ! Hello Again, Nissan from New Rochelle Beautiful Experience from customer Debbie R. After visiting several Car Dealerships with one of the dealership Hello Again, Nissan from New Rochelle Beautiful Experience from customer Debbie R. After visiting several Car Dealerships with one of the dealership worst experience. I decided to visit Nissan New Rochelle seen a Used Certified Car interested in on the internet, I was greeted By Michael Pasquale at Front Door we talked explained what type of Car I was looking for and my Budget looking to spend. Mr. Mike Pasquale Aces with the Sale.knowledgeable on what I was looking for. I have to mention The Fiancial Officer Was Great Mr. Devon THANK YOU MIKE PASQUALE, MR. DEVON DEFINITELY WILL BE BACK !!! AND NISSAN COMPANY OF NEW ROCHELLE BEAUTIFUL More

4 Great Men I have to say that our experience at this dealership was amazing. We were recommended by a close friend to Marcos, the GM. We went on a Thursday and I have to say that our experience at this dealership was amazing. We were recommended by a close friend to Marcos, the GM. We went on a Thursday and explained our situation. He went over some things and told us to come back in about 6 months when the deal would make sense (with a big car). We went home and thought things over and thought maybe it could work with a small car. We called Marcos back on Saturday and presented our idea, he said yes, it could work. We went in and he was expecting us with Donell, the SS. They took down our info and got to work. Some hours went by and we had Anthony, the owner, talking to us giving us options and ideas of what would work out best for us and our situation. Another hour went by and we were introduced to Bruce, the FM, and he told us what he was working out for us and also giving us options. After 6 hours, yes six, we walked out we the heaviest weight off our shoulders, peace of mind and kids fed (they serve popcorn, pizza, bread, coffee, water) and entertained (big plus in my eyes) and so thankful and grateful to these 4 men that did everything in their power to have us walk out of there with what we wanted and at a good deal (as opposed to the disaster we had previously gotten ourselves into with another dealership). It's probably their job to get the deal but it definitely was not there job to really work with what we had, and they made it happen. If you are looking to get into something or get out of something, I recommend Nissan of New Rochelle, in particular those 4 men, as I am sure you will walk out or drive out, happy just like my family did. More

Great service My credit isn't all that great, I walked into Nissan expecting the worse. I worked with Donell to find the right fit for me that worked with my budget My credit isn't all that great, I walked into Nissan expecting the worse. I worked with Donell to find the right fit for me that worked with my budget most importantly getting me the lowest monthly payment as possible. I recommend Donell to anyone who wants to do business at Nissan. Absolutely love his customer service skills. More

Liars! A certain level of "xx" is expected in any dealership but this is one is the epitome of lies and the worst customer service I've ever had. My lease A certain level of "xx" is expected in any dealership but this is one is the epitome of lies and the worst customer service I've ever had. My lease was about to be over on Jan 11th, I came to the dealer on Jan 6th, they did not have the color (exterior and interior) that I wanted, so they promised to "locate" the car by Jan 10th "AT THE LATEST". I waited till the 9th, no follow up calls, no nothing. So, I decided to call and ask for any status. "We are still looking" - was their answer. It takes 30 min to locate a car (my friend works for Acura dealer), those liars were looking for FOUR DAYS! On Jan 10th at 3pm they called me and said that they could not locate it but there is another color available "right now", I could not wait any longer (lease was about to end the next day), and so I said - "OK". In about an hour, the sales person calls me back (4pm at the end of the day) and tells me that "we just sold it, would you like to buy a step-up model?" Those xxxxxxxx dragged out the time, so they could sell me a more expensive model... Not related to this dealer but I ended up going to a leasing company the same day and got the car that I wanted the next. Pathetic liars and deceivers. Stay away ! More

Awesome people!!! My experience as a first time car buyer was superb thanks to Donnell VanCleave . Donnell listen to my concerns and needs in addition to understandin My experience as a first time car buyer was superb thanks to Donnell VanCleave . Donnell listen to my concerns and needs in addition to understanding that I was on a budget. Donnell made sure that I got the vehicle I wanted at a price that I could afford. Thanks you for your efforts are well appreciated and will not go unnoticed. More

Excellent service Excellent dealership if you're in the market for a new Nissan . Michael Pasquale sales rep and the sales manager did everything in their power to Excellent dealership if you're in the market for a new Nissan . Michael Pasquale sales rep and the sales manager did everything in their power to give us the best price possible with no BS. They went out of their way to make the whole ordeal Fast and painless. Excellent !!! More

Excellent Service Our salesman Michael P. & his manager were extremely helpful, knowledgeable & understood our needs when purchasing the vehicle. The process was handl Our salesman Michael P. & his manager were extremely helpful, knowledgeable & understood our needs when purchasing the vehicle. The process was handled very professionally & Michael went above & beyond to expedite the purchase. Happy Holidays! Urena More