Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of Lebanon
Lebanon, NH
217 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
217 Reviews of Nissan of Lebanon
January 02, 2020
What should have been a routine oil change ...turned into being told that there were thousands of dollars of repairs to be done on the car. The tech even had the audacity to suggest that I “jus ...turned into being told that there were thousands of dollars of repairs to be done on the car. The tech even had the audacity to suggest that I “just buy a new one,” even though I bought the car ONE YEAR AGO at this dealership. The oil change and snow tires took 2.5 hours. At one point, while being told about a repair that would cost roughly $2500, the tech said “you’ll probably start to notice it now that I’ve told you.” Which only makes me feel like they intentionally loosened something so that I’d have to come back. I was left feeling so creeped out that I’ve taken the car to an independent mechanic, and low behold, the $2500 repairs are completely unnecessary. Conversations with friends and family revealed that since changing management, this is a common occurrence. Avoid these folks at all costs. More
by Nothanks
Verified CustomerEmployees Worked With
Unsure of his name
December 26, 2019
Excellent Service Friendly and knowledgeable service department. Car is always ready on time and they also wash it. Never any “big surprises”. Clean dealership with com Friendly and knowledgeable service department. Car is always ready on time and they also wash it. Never any “big surprises”. Clean dealership with comfortable waiting area. More
by LoriP
Employees Worked With
David Torrey
December 25, 2019
Quality care and service Friendliness and competent service has had me coming back there for years. The clean , inviting waiting room and the efficiency with which we are hand Friendliness and competent service has had me coming back there for years. The clean , inviting waiting room and the efficiency with which we are handled is super. I’m very pleased with the quality of care we receive there. More
by jash_125
Employees Worked With
Tom, Zack Smith
December 18, 2019
Not good at all Did not get the help I needed, my car Was not cleaned properly and it had 3/4 of a tank,when I arrived there was no Greeting When was busy with someth Did not get the help I needed, my car Was not cleaned properly and it had 3/4 of a tank,when I arrived there was no Greeting When was busy with something else they were not ready for delivery More
by usns2000
Employees Worked With
Zack Smith
December 13, 2019
Timely service done I had a problem with my car I stopped and inquired about the warranty service. I was given a rental and it was fixed the following day I had a problem with my car I stopped and inquired about the warranty service. I was given a rental and it was fixed the following day More
by CINDYC966
Employees Worked With
Chris White
December 11, 2019
Routine maintenace They did my routine maintenance promptly and alerted me to the fact that I needed brake pad work. This service center is very considerate and thoroug They did my routine maintenance promptly and alerted me to the fact that I needed brake pad work. This service center is very considerate and thorough. More
by wahoo1052
Employees Worked With
Chris White
December 09, 2019
Routine inspection Fast service on my yearly state inspection. Dropped my car off in the morning and shuttles back to it in the afternoon. Thanks, Key Nissan team! Fast service on my yearly state inspection. Dropped my car off in the morning and shuttles back to it in the afternoon. Thanks, Key Nissan team! More
by NH Nissan Owner
Employees Worked With
Front of house in service department , Chris White
December 09, 2019
Great service I went in for a 15,000 mile oil change and for two recall notices on my car. They had me in and out in no time flat and everything is working great! I went in for a 15,000 mile oil change and for two recall notices on my car. They had me in and out in no time flat and everything is working great! More
by jpo_sm82
Employees Worked With
Chris White
November 27, 2019
Great Service From Sales Consultant My sales consultant is very friendly and a great listener. She asked me to give her a wish list of all the things I wanted in my next vehicle then we My sales consultant is very friendly and a great listener. She asked me to give her a wish list of all the things I wanted in my next vehicle then went to work right away to find and locate such a vehicle for me. Needless to say, deal closed, great service and I love my new vehicle! More
by 167r
Employees Worked With
Jim Pool - Finance Manager , Erika Burnham
November 22, 2019
oil change and scheduled service the scheduled service was prompt and on time. The service manager was very pleasant. There was good coffee available and it was free. The waiting room the scheduled service was prompt and on time. The service manager was very pleasant. There was good coffee available and it was free. The waiting room was clean and comfortable. More
by pdecoff
Employees Worked With
Chris White
