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Nissan of Cool Springs - Service Center

Franklin, TN

4.5
162 Reviews

162 Reviews of Nissan of Cool Springs - Service Center

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January 06, 2019

Excellent Service I would like to thank Mark and his great staff. I will only take my car to Nissan of Cool Springs!! Always professional! Also like to thank JR for More

by Tim W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2019 -

Nissan of Cool Springs responded

Tim, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! We look forward to your next visit! Take care!

December 31, 2018

Authentic and very helpful! Nissan of Cool Springs is amazing! Heather and Gil were so helpful; it can be challenging to find a trustworthy place for car maintenance, but this i More

by Kate L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Easling , Gil Martin
Jan 02, 2019 -

Nissan of Cool Springs responded

Kate, your satisfaction is our top priority. We can't wait to see you again, have a great day.

December 18, 2018

Quick Service and Friendly and Helpful Staff Service was completed quickly and as requested. Service advisor was friendly, courteous and professional. Vehicle servicing was completed when and as More

by Frontier12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Dec 20, 2018 -

Nissan of Cool Springs responded

We are so happy to hear everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

November 28, 2018

I'll keep coming to this Nissan Every time I go to this Nissan I leave a happy customer. I like finding a place i can be consistent with and i believe i have. More

by Mkn-00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Martin
Nov 30, 2018 -

Nissan of Cool Springs responded

We appreciate your positive review about your experience with us! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500

November 27, 2018

Oil change Gil made sure my vehicle was handled with care from start to finish. He was very patient with helping me understand the process and kept me informed a More

by Taschalynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Martin
Nov 29, 2018 -

Nissan of Cool Springs responded

We're so glad that everything was completed to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500

November 17, 2018

Oil change Upon my arrival to get my car serviced, Richard assisted me with the process in a very kind, thoughtful , professional manner. He is amazing at what h More

by ajprophet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Nov 22, 2018 -

Nissan of Cool Springs responded

Thank you for sharing your response to Richard's outstanding customer service! If you're ever in need of more help, please let us know!

November 15, 2018

Richard Cole Richard has been an amazing help both times that I came in for my oil changes.. he has the best personality and makes your time there very easy . Than More

by Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
November 08, 2018

Great service, prices and people Richard was very nice, explained everything clearly and service was done sooner than i thought I'd be. Synthetic oil change here is the cheapest I've More

by Mkn-00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Nov 11, 2018 -

Nissan of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about Nissan of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

November 02, 2018

Regular service for Maxima Richard in Service Dept. responded at my appointment time. He was gracious and helpful in answering questions I had since this my first service for o More

by redbird,peg/54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Nov 06, 2018 -

Nissan of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

October 28, 2018

Courteous, knowledgible, and fast work Mr. Cole was very easy and fast to work with at a time where I was fairly limited in schedule flexibility. He was polite & concise, and my oil change More

by mmehiom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Oct 30, 2018 -

Nissan of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Nissan of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

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