Nissan of Cool Springs - Service Center

Service Above and Beyond I had an appointment for later in the day and a family emergency arose where, 1) I needed my Titan serviced way earlier, and 2) I needed to get going I had an appointment for later in the day and a family emergency arose where, 1) I needed my Titan serviced way earlier, and 2) I needed to get going quickly. Jeff (service dept) said he'd work me in and made sure I was taken care of. I got full service, including complete car wash and was on the road in no time flat. I can't thank Jeff enough for making my emergency his. More

Professional service J.R. was excellent! J.R. took the time to make sure that my battery was still under warranty! Thank you for the great service! J.R. was excellent! J.R. took the time to make sure that my battery was still under warranty! Thank you for the great service! More

The cool spring Nissan service center is ridiculous!How The cool spring Nissan service center is ridiculous! How can you possibly have a team grouped together with so much Synergy, from the manager Mark The cool spring Nissan service center is ridiculous! How can you possibly have a team grouped together with so much Synergy, from the manager Mark Hepler to Jenifer Spaulding to Bob Shank my experience of having my vehicle serviced was amazing heck I felt like I was part of a family. If you want professional, knowledgeable and friendly service Cool Springs Nissan is the place to go More

Richard exceeded my expectations! I was at Cool Springs Nissan yesterday for a routine oil change for my Maxima. Richard Cole was my Service Advisor. He was professional, friendly, a I was at Cool Springs Nissan yesterday for a routine oil change for my Maxima. Richard Cole was my Service Advisor. He was professional, friendly, and extremely helpful. One of the things I truly appreciated most about him though was when he told me I needed to change my In-Cabin Microfilter - he was not pushy about it. I told him I would do it next time and he accepted my answer. What a breath of fresh air! I can't tell you how many times I have been at a car dealership in the past and the Service Advisor has been so push regarding additional services and has refused to accept my "no". Richard and I chatted for a few minutes about his extensive experience in the car industry. I mentioned to him that my father had managed car dealerships my entire life. It was a comforting feeling to know that Richard had experience in so many aspects of the industry. Richard is a tremendous asset to Nissan Cool Springs! I had an enjoyable experience with him :) More

Great Service I was at Nissan at cool Springs two days in a row this week. The first day was Monday for a diagnostic on my car. Richard Cole was such a help. He e I was at Nissan at cool Springs two days in a row this week. The first day was Monday for a diagnostic on my car. Richard Cole was such a help. He explained everything thoroughly and walked me through what needed to be done soon and what could be put off until later. I couldn’t stay that day as I had other appointments, but later that afternoon I called back and asked for Richard and he said for me to come in on Tuesday and he would get everything done. When I arrived, he took as much time as I needed to explain everything and I got my car serviced. That dealership is very lucky to have a man like Richard. He’s not an alarmist and doesn’t make you feel like you’re being taken advantage of. I will continue using that dealership for my service needs and definitely will request to work with Richard. More

Quality Service at a Reasonable Price Jenifer quickly diagnosed a problem I thought we had and resolved it. She recommended work on the rear brakes which she scheduled and was completed t Jenifer quickly diagnosed a problem I thought we had and resolved it. She recommended work on the rear brakes which she scheduled and was completed that morning. I appreciate her knowledge and professionalism and efficiency. The price was reasonable. I enjoy doing business with this dealership. More

Quick , friendly Was pleasantly surprised with quick service and very helpful service rep. Will definitely have them continue servicing my car. They made it so easy Was pleasantly surprised with quick service and very helpful service rep. Will definitely have them continue servicing my car. They made it so easy and pleasant More

Quality Service Richard always makes sure his customers receive quality service at a reasonable price. He is friendly and helpful in answering questions and recommen Richard always makes sure his customers receive quality service at a reasonable price. He is friendly and helpful in answering questions and recommending just what is needed. It is a pleasure to bring our cars here for service! More

Jennifer all the way! Since the day I purchased my 2018 Altima, Jennifer S. has been very helpful, super friendly, and she makes me feel special, the way she makes each cus Since the day I purchased my 2018 Altima, Jennifer S. has been very helpful, super friendly, and she makes me feel special, the way she makes each customer feel. She goes out of her way to help me both with little questions and things that are a bigger problem. Michael in service is also super friendly snd helpful. I'll always come back to Nissan fior service and purchase. The Service is the best!!!!!# Jason, who sold me the car is the bomb! I felt like he treated me the same as he would his momma. More

Worst experience in a lifetime This place is a joke... from the first oil change of my new Altima in which their so called factory certified technician forgot to put the plug back i This place is a joke... from the first oil change of my new Altima in which their so called factory certified technician forgot to put the plug back in and therefore the new oil ran right out and had to be put in a second time, to the water damage from clogged drain tubes that caused major damage to the interior.... to the poor work performed when replaced to the point of it interior being taken apart a second time. Then the damage of my paint while in their care for nearly three months.... and being promised a touch up kit as I wouldn’t want them to oil the chain of my bicycle at this point so I certainly wouldn’t want them messing with paint one door.... I am yet to receive the touch up kit as promised by the service manager Mark Hepler and this has been on going since September.... I would never take my car back or purchase from this dealership myself nor would I recommend it to anyone for a purchase of chewing gum if they sold it...... TERRIBLE customer experience. And terrible handling of me as a customer and my property as I have documented with photos. TERRIBLE TERRIBLE TERRIBLE. What a nightmare. More