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Nissan of Cool Springs - Service Center

Franklin, TN

4.5
162 Reviews

162 Reviews of Nissan of Cool Springs - Service Center

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October 30, 2019

Jenifer went above and beyond as she always does!! She did a great job at keeping me updated with the work being done on my car. More

by CrazyMom
Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
Nov 01, 2019 -

Nissan of Cool Springs responded

Thank you for taking the time to write a review! If you ever need anything please give us a call! Mark Hepler Service Manager 615-790-2500

October 18, 2019

Great service team Richard always takes great care of me and my truck. Very courteous, accommodating, and attentive. I never take my truck anywhere else for service. More

by MDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Cole
Oct 19, 2019 -

Nissan of Cool Springs responded

We're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 18, 2019

Service Nissan of Coolsprings is a great place to have your service done on your vehicles. Work was done quickly and correctly. Great people to know! More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenifer Spaulding , Courtney Jassby
Sep 19, 2019 -

Nissan of Cool Springs responded

Tom, thank you for your positive review. It is great to hear that everything was completed quickly and to your satisfaction! We're glad that you found our team here at Nissan of Cool Springs so helpful.

September 15, 2019

First come first serve It was first come first serve So I don’t have to wait long time And every thing was inspected in time Not lot of charge It was worth it More

by Narway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
E Price
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Bell, Rene Brown, Jimmy Hudson, Scott Mitchell, James Haynes, Ryan Mayfield, Lance Carney, Donell Harris
Sep 25, 2019 -

Nissan of Cool Springs responded

Thank you for taking the time to leave us a review! We appreciate your business and hope to see you soon! Amber Marx Owner Loyalty Manager

September 14, 2019

Service Rep was wonderful!!! Courtney our service rep was wonderful. Couldn’t have been treated any nicer. Love Nissan of Cool Springs. I had a appointment and was in and out in a More

by Belinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Jassby
Sep 15, 2019 -

Nissan of Cool Springs responded

Belinda, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 07, 2019

Great customer service rep in Richard Cole. Richard Cole was very friendly, informative, and efficient. He did a great job of keeping me advised as to how my service was progressing while I was More

by Missv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Sep 09, 2019 -

Nissan of Cool Springs responded

Thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

September 07, 2019

Very Professional Very personable and professional employees. Always attentive to the clients needs. I would recommend the service department to anyone who asks. They w More

by martyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Cole , Teresa Webb
Sep 09, 2019 -

Nissan of Cool Springs responded

Martyl, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

August 08, 2019

Service done Right! It is so refreshing to know that you can go to a place like Cool Springs Nissan for whatever service my Family’s Cars need and know that you’re going More

by Big Mike NY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Stamatis, Bob Shank, Heather Easling , Donald Bell, Eric Fallati, Austin Evans, Saxon Reynolds, Jenifer Spaulding
Aug 08, 2019 -

Nissan of Cool Springs responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 03, 2019

Good service experience Called with my problem that I was experiencing. Jennifer got my vehicle fit in and repaired very quickly. She was friendly and service was good More

by C.B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
Aug 05, 2019 -

Nissan of Cool Springs responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2019

Getting it done right Jennifer is what I believe to be an asset to your company, she is very professional and took care of my needs. We had a customer at the body shop that More

by E.J. Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
Jul 24, 2019 -

Nissan of Cool Springs responded

E.J., thanks for your praise and kind comments about Jennifer! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Mark Hepler (615) 790-2500

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