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Nissan of Cool Springs - Service Center

Franklin, TN

4.3
155 Reviews

155 Reviews of Nissan of Cool Springs - Service Center

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December 27, 2019

good service Do not know why you insist on that many words when just a few will do so I am expressing my discontent with your useless review and maybe you will rev More

by rray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Fallati
Jun 03, 2020 -

Nissan of Cool Springs responded

Rray, We are glad that you had an amazing experience with Nissan of Cool Springs. We look forward to working with you in the future! Amber Marx Owner Loyalty Manager 615-861-8514

December 19, 2019

Awesome Parts Crew Ive been dealing with JB for a long time and still get great service in the parts dept. Thanks for making things easy and helping my business be suces More

by dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Barbarotto
Jun 03, 2020 -

Nissan of Cool Springs responded

Dan, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Amber Marx Owner Loyalty Manager 615-861-8514

December 13, 2019

Service and Techs are the Best From the time I pulled in to the service bay, I was greeted by a friendly, Richard Cole, whom I have dealt with for the past 6 years. He is very know More

by Mimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Jun 03, 2020 -

Nissan of Cool Springs responded

Mimi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Amber Marx Owner Loyalty Manager

October 30, 2019

Jenifer went above and beyond as she always does!! She did a great job at keeping me updated with the work being done on my car. More

by CrazyMom
Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
Nov 01, 2019 -

Nissan of Cool Springs responded

Thank you for taking the time to write a review! If you ever need anything please give us a call! Mark Hepler Service Manager 615-790-2500

October 18, 2019

Great service team Richard always takes great care of me and my truck. Very courteous, accommodating, and attentive. I never take my truck anywhere else for service. More

by MDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Cole
Oct 19, 2019 -

Nissan of Cool Springs responded

We're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 18, 2019

Service Nissan of Coolsprings is a great place to have your service done on your vehicles. Work was done quickly and correctly. Great people to know! More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenifer Spaulding , Courtney Jassby
Sep 19, 2019 -

Nissan of Cool Springs responded

Tom, thank you for your positive review. It is great to hear that everything was completed quickly and to your satisfaction! We're glad that you found our team here at Nissan of Cool Springs so helpful.

September 15, 2019

First come first serve It was first come first serve So I don’t have to wait long time And every thing was inspected in time Not lot of charge It was worth it More

by Narway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
E Price
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Bell, Rene Brown, Jimmy Hudson, Scott Mitchell, James Haynes, Ryan Mayfield, Lance Carney, Donell Harris
Sep 25, 2019 -

Nissan of Cool Springs responded

Thank you for taking the time to leave us a review! We appreciate your business and hope to see you soon! Amber Marx Owner Loyalty Manager

September 14, 2019

Service Rep was wonderful!!! Courtney our service rep was wonderful. Couldn’t have been treated any nicer. Love Nissan of Cool Springs. I had a appointment and was in and out in a More

by Belinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Jassby
Sep 15, 2019 -

Nissan of Cool Springs responded

Belinda, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 07, 2019

Great customer service rep in Richard Cole. Richard Cole was very friendly, informative, and efficient. He did a great job of keeping me advised as to how my service was progressing while I was More

by Missv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Sep 09, 2019 -

Nissan of Cool Springs responded

Thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

September 07, 2019

Very Professional Very personable and professional employees. Always attentive to the clients needs. I would recommend the service department to anyone who asks. They w More

by martyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Cole , Teresa Webb
Sep 09, 2019 -

Nissan of Cool Springs responded

Martyl, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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