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Nissan of Cool Springs - Service Center

Franklin, TN

4.5
162 Reviews

162 Reviews of Nissan of Cool Springs - Service Center

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July 15, 2020

The cool spring Nissan service center is amazing. How The cool spring Nissan service center is amazing. How can you possibly have a team grouped together with so much Synergy, from the manager Mark H More

by Big Mike
Recommend Dealer
Yes
Employees Worked With
Jason Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Shank, Eric Fallati, Jenifer Spaulding , Courtney Jassby
Jul 16, 2020 -

Nissan of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 03, 2020

had an appointment and was treated very well d ny car in for service and was treated as soon a I arrived. The gentelman was very courteous and helpful. Had a question and he answered it very wel More

by Ken Dewey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember hi name, but he was very helpful and cared for my need.
Jul 09, 2020 -

Nissan of Cool Springs responded

Ken, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

April 09, 2020

Great customer service. I took my Nissan Altima for a Transmission flush on 4/8/20. They started right on time. Were very nice and the cost was even lower than what they had More

by Deidre Vinett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jenifer Spaulding , Courtney Jassby
Apr 09, 2020 -

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. It means so much to us to have earned your trust in our business! We look forward to your next visit! Regards, Mark Hepler (615) 790-2500

March 20, 2020

Great and timely service every time. Recommend 30 month service but no pressure to do so. Every visit here has been same top notch level service. More

by Ron
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Mar 21, 2020 -

Nissan of Cool Springs responded

Hi Ron, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

March 16, 2020

Oil change and tire rotation. Outstanding professional personnel with a caring attitude, to keep the customer knowledgeable and informed. Excellent work.within a great time frame t More

by ALPHONZODOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barbarotto, Richard Cole
Mar 17, 2020 -

Nissan of Cool Springs responded

Hi there, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road! Have a great day.

February 21, 2020

Everything was done as requested. In a reasonable amount of time. The vehicle was washed. The break room could use some donuts. The coffee was good. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Hannani
Feb 24, 2020 -

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 15, 2020

Always a job well done! Love taking my Nissan to Cool Springs Nissan for oil changes and other work. Fast, efficient and my car always comes back squeaky clean! Richard Cole More

by KatiesMom3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
December 27, 2019

good service Do not know why you insist on that many words when just a few will do so I am expressing my discontent with your useless review and maybe you will rev More

by rray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Fallati
Jun 03, 2020 -

Nissan of Cool Springs responded

Rray, We are glad that you had an amazing experience with Nissan of Cool Springs. We look forward to working with you in the future! Amber Marx Owner Loyalty Manager 615-861-8514

December 19, 2019

Awesome Parts Crew Ive been dealing with JB for a long time and still get great service in the parts dept. Thanks for making things easy and helping my business be suces More

by dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Barbarotto
Jun 03, 2020 -

Nissan of Cool Springs responded

Dan, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Amber Marx Owner Loyalty Manager 615-861-8514

December 13, 2019

Service and Techs are the Best From the time I pulled in to the service bay, I was greeted by a friendly, Richard Cole, whom I have dealt with for the past 6 years. He is very know More

by Mimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Jun 03, 2020 -

Nissan of Cool Springs responded

Mimi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Amber Marx Owner Loyalty Manager

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