Nissan of Cool Springs - Service Center

Would not take my Nissan to any other dealer. Service Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan More

The service department at Nissan at Cool Springs is the best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. More

Jabare Harrison was as nice and helpful as anyone I have worked with at Cool Springs Nissan. Really nice guy. Would deal with him again. worked with at Cool Springs Nissan. Really nice guy. Would deal with him again. More

NCS Sales-Service is the best car experience I've ever had. These folks really take pride in their work and good care of their customers. Jenifer S is the best! had. These folks really take pride in their work and good care of their customers. Jenifer S is the best! More

I always feel satisfied back to Nissan dealer in cool spring to have the services. I’ll definitely come back to have my car maintenance. spring to have the services. I’ll definitely come back to have my car maintenance. More

The Cool Spring Nissan Dealership is a step above the rest in terms of customer service. Doug Hammond and Bishoy Rizk are extremely friendly, knowledgeable, and definitely puts the customer first. rest in terms of customer service. Doug Hammond and Bishoy Rizk are extremely friendly, knowledgeable, and definitely puts the customer first. More

Great service very informative and willingness to accommodate me on my time schedule. Awesome awesome .........Best service that I have received will go back again accommodate me on my time schedule. Awesome awesome .........Best service that I have received will go back again More

The service on my car itself was fine. What concerns me more is the lack of communication. I was told before I got there that the shuttle was running today but had a maximum of a 6 mile radius from the dea more is the lack of communication. I was told before I got there that the shuttle was running today but had a maximum of a 6 mile radius from the dealership. Which the radius is fine. After I drop my car off, the shuttle then takes us 0.4 miles down the road to eat at first watch. Once we were just about done eating, I called the dealership to request to be picked back up. The service advisor I spoke to told me that the shuttle wasn't running today. So now I'm confused and a little angry. She proceeded to tell me that the person in charge of the shuttle wasn't at his desk and that she would have him call me. 15 minutes go by and I have heard no response. So instead of wondering if I've been left stranded on a really hot and humid day, I called an Uber. By the time I got back to the dealership and had sat down for 5 mins, I receive a phone call telling me that the service shuttle was looking for me at the restaurant. After my first initial phone call, I waited 15 mins for a returned phone call, then another 15 minutes for my Uber, then another 2-3 minutes riding in the Uber to the dealership, and then sat in the waiting room for 5 minutes. So you're telling me, if I had not requested an Uber, I would have been stranded in the middle of busy cool springs for 45 minutes before anyone came to pick me up? I will not be returning to this dealership. If I need something, I will gladly drive an extra 15 minutes to Gallatin to Newton. More

Awesome team in the service center headed by Mark Hepler. Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! More

Bishoy Rizk was so nice and he made us feel so welcome he brought us water when we were outside looking At cars we even had our dog with us and they said that’s ok bring him inside too. . We were not really brought us water when we were outside looking At cars we even had our dog with us and they said that’s ok bring him inside too. . We were not really looking to buy a new car that day we had just dropped my car off to have a oil change and saw the beautiful blue Murano and stop to look and the GM just happen to be out side And him and Bishoy worked really hard to fine us the perfect car. If you are looking to buy a new car I would highly recommend you go to Nissan of Coolsprings they are the BEST!!!! More