Nissan of Cool Springs - Service Center

The service on my car itself was fine. What concerns me more is the lack of communication. I was told before I got there that the shuttle was running today but had a maximum of a 6 mile radius from the dea more is the lack of communication. I was told before I got there that the shuttle was running today but had a maximum of a 6 mile radius from the dealership. Which the radius is fine. After I drop my car off, the shuttle then takes us 0.4 miles down the road to eat at first watch. Once we were just about done eating, I called the dealership to request to be picked back up. The service advisor I spoke to told me that the shuttle wasn't running today. So now I'm confused and a little angry. She proceeded to tell me that the person in charge of the shuttle wasn't at his desk and that she would have him call me. 15 minutes go by and I have heard no response. So instead of wondering if I've been left stranded on a really hot and humid day, I called an Uber. By the time I got back to the dealership and had sat down for 5 mins, I receive a phone call telling me that the service shuttle was looking for me at the restaurant. After my first initial phone call, I waited 15 mins for a returned phone call, then another 15 minutes for my Uber, then another 2-3 minutes riding in the Uber to the dealership, and then sat in the waiting room for 5 minutes. So you're telling me, if I had not requested an Uber, I would have been stranded in the middle of busy cool springs for 45 minutes before anyone came to pick me up? I will not be returning to this dealership. If I need something, I will gladly drive an extra 15 minutes to Gallatin to Newton. More

Awesome team in the service center headed by Mark Hepler. Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! More

Bishoy Rizk was so nice and he made us feel so welcome he brought us water when we were outside looking At cars we even had our dog with us and they said that’s ok bring him inside too. . We were not really brought us water when we were outside looking At cars we even had our dog with us and they said that’s ok bring him inside too. . We were not really looking to buy a new car that day we had just dropped my car off to have a oil change and saw the beautiful blue Murano and stop to look and the GM just happen to be out side And him and Bishoy worked really hard to fine us the perfect car. If you are looking to buy a new car I would highly recommend you go to Nissan of Coolsprings they are the BEST!!!! More

The cool spring Nissan service center is amazing. How The cool spring Nissan service center is amazing. How can you possibly have a team grouped together with so much Synergy, from the manager Mark H The cool spring Nissan service center is amazing. How can you possibly have a team grouped together with so much Synergy, from the manager Mark Hepler to Jenifer Spaulding to Bob Shank my experience of having my vehicle serviced was effortless heck I felt like I was part of a family. If you want professional, knowledgeable and friendly service Cool Springs Nissan is the place to go. More

had an appointment and was treated very well d ny car in for service and was treated as soon a I arrived. The gentelman was very courteous and helpful. Had a question and he answered it very wel d ny car in for service and was treated as soon a I arrived. The gentelman was very courteous and helpful. Had a question and he answered it very well. More

Great customer service. I took my Nissan Altima for a Transmission flush on 4/8/20. They started right on time. Were very nice and the cost was even lower than what they had I took my Nissan Altima for a Transmission flush on 4/8/20. They started right on time. Were very nice and the cost was even lower than what they had quoted me. Now that shows me they are very honest. I'll definitely have them do all my car service! Deidre V. More

Great and timely service every time. Recommend 30 month service but no pressure to do so. Every visit here has been same top notch level service. service but no pressure to do so. Every visit here has been same top notch level service. More

Oil change and tire rotation. Outstanding professional personnel with a caring attitude, to keep the customer knowledgeable and informed. Excellent work.within a great time frame t Outstanding professional personnel with a caring attitude, to keep the customer knowledgeable and informed. Excellent work.within a great time frame to return the vehicle back to me. Thank you More

Everything was done as requested. In a reasonable amount of time. The vehicle was washed. The break room could use some donuts. The coffee was good. of time. The vehicle was washed. The break room could use some donuts. The coffee was good. More