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Nissan of Cool Springs - Service Center

Franklin, TN

4.3
155 Reviews

155 Reviews of Nissan of Cool Springs - Service Center

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January 25, 2021

I am a repeat Service customer with my Murano at Cool Springs Nissan. All Service is handled professionally and promptly. I am usually able to wait at the dealership due to prompt service. I recommend Co More

by Blue UF13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Harmon
Jan 26, 2021 -

Nissan of Cool Springs responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Regards, Mark Hepler (615) 790-2500

January 23, 2021

I had a problem with the heated seats when I bought the car.Took the car in to Cool Springs Nissan were Jennifer took care of my problem that day.Jennifer was great and would recommend Cool Springs Nissan More

by Jim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
Jan 25, 2021 -

Nissan of Cool Springs responded

Hi Jim, thank you for your kind review; we are happy to pass along your comments to Jennifer here at Nissan of Cool Springs! Thanks again for the recommendation, and have an amazing day!

January 22, 2021

Very pleased with the service. Appointment was on time and the service was very quick. Polite and courteous employees at this dealership where I leased my car in April. More

by judiesundstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bayo Anifowoshe
Jan 25, 2021 -

Nissan of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Regards, Mark Hepler (615) 790-2500

January 21, 2021

Would not take my Nissan to any other dealer. Service Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Hannani
Jan 25, 2021 -

Nissan of Cool Springs responded

Hi Steve, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We are always more than happy to assist you if anything else comes up. Take care! Regards, Mark Hepler (615) 790-2500

Jan 25, 2021 -

Steve responded

Thank you.

December 31, 2020

The service department at Nissan at Cool Springs is the best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. More

by Daphne.davidson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Nissan of Cool Springs responded

Here at Nissan of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience, Daphne. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! Regards, Mark Hepler (615) 790-2500

December 18, 2020

Jabare Harrison was as nice and helpful as anyone I have worked with at Cool Springs Nissan. Really nice guy. Would deal with him again. More

by crockett212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jabare Harrison
Dec 23, 2020 -

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care! Regards, Mark Hepler (615) 790-2500

December 13, 2020

NCS Sales-Service is the best car experience I've ever had. These folks really take pride in their work and good care of their customers. Jenifer S is the best! More

by ksanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
Dec 19, 2020 -

Nissan of Cool Springs responded

Hi, thank you so much for your positive comments about Nissan of Cool Springs! Feel free to reach out to us if you need anything. Have a wonderful day. Regards, Mark Hepler (615) 790-2500

November 18, 2020

I always feel satisfied back to Nissan dealer in cool spring to have the services. I’ll definitely come back to have my car maintenance. More

by Jkml2k5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenifer Spaulding
Nov 19, 2020 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Regards, Mark Hepler (615) 790-2500

November 08, 2020

The Cool Spring Nissan Dealership is a step above the rest in terms of customer service. Doug Hammond and Bishoy Rizk are extremely friendly, knowledgeable, and definitely puts the customer first. More

by rashadhowse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Hammond
Nov 10, 2020 -

Nissan of Cool Springs responded

Rashad, Thank you so much for taking the time to leave Bishoy and Doug such a wonderful review! We are glad that we were able to achieve the best customer service with your visit. Let us know if we can help you with anything in the future! Thank you, Amber Marx Owner Loyalty Manager

November 03, 2020

Great service very informative and willingness to accommodate me on my time schedule. Awesome awesome .........Best service that I have received will go back again More

by Eallen4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Nissan of Cool Springs responded

Here at Nissan of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! Regards, Mark Hepler (615) 790-2500

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