Nissan of Cool Springs - Service Center

I recently found myself with a car 'problem' and had to have my car towed to Nissan of Cool Springs. The problem was actually with the battery, which had somehow leaked acid to such a degree that the batte have my car towed to Nissan of Cool Springs. The problem was actually with the battery, which had somehow leaked acid to such a degree that the battery terminal had disintegrated. My extended warranty did not cover this issue, although I was grateful it covered the tow truck to get it to the dealership. I was concerned that the quick answer about the coverage was a 'pat answer' and I wanted to make certain it wasn't covered since this was not a typical battery failure incident. JB Harrison, the service rep, was very accommodating and professional. He took my concern to Mark Hepler, whose title is Fixed Operations Director, who was also very gracious. He had me into his office, explained the warranty policy, and offered to extend some goodwill towards me, as my entire family is a 'Nissan family' and have all gotten our cars there. In this unfortunate battery situation, Nissan of Cool Springs, and Mark Hepler showed loyalty to me as a Nissan customer and a measure of generosity in reducing the cost of the repair that I gladly welcomed. I appreciate the professionalism, the way they dealt with my concern/inquiry by taking the time to understand and explain...and all for a discounted rate. Customer service and loyalty like that is not common these days, so it really stands out when you encounter such service. Thank you, Nissan of Cool Springs! More

I had a fantastic experience at Nissan of Cool Springs! I came in for an oil change and JR especially was so helpful and friendly. came in for an oil change and JR especially was so helpful and friendly. More

I am a repeat Service customer with my Murano at Cool Springs Nissan. All Service is handled professionally and promptly. I am usually able to wait at the dealership due to prompt service. I recommend Co Springs Nissan. All Service is handled professionally and promptly. I am usually able to wait at the dealership due to prompt service. I recommend Cool Springs Nissan. More

I had a problem with the heated seats when I bought the car.Took the car in to Cool Springs Nissan were Jennifer took care of my problem that day.Jennifer was great and would recommend Cool Springs Nissan car.Took the car in to Cool Springs Nissan were Jennifer took care of my problem that day.Jennifer was great and would recommend Cool Springs Nissan to all my friends. More

Very pleased with the service. Appointment was on time and the service was very quick. Polite and courteous employees at this dealership where I leased my car in April. and the service was very quick. Polite and courteous employees at this dealership where I leased my car in April. More

Would not take my Nissan to any other dealer. Service Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan More

The service department at Nissan at Cool Springs is the best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. More

Jabare Harrison was as nice and helpful as anyone I have worked with at Cool Springs Nissan. Really nice guy. Would deal with him again. worked with at Cool Springs Nissan. Really nice guy. Would deal with him again. More

NCS Sales-Service is the best car experience I've ever had. These folks really take pride in their work and good care of their customers. Jenifer S is the best! had. These folks really take pride in their work and good care of their customers. Jenifer S is the best! More

I always feel satisfied back to Nissan dealer in cool spring to have the services. I’ll definitely come back to have my car maintenance. spring to have the services. I’ll definitely come back to have my car maintenance. More