Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
175 Reviews of Nissan of Cool Springs - Service Center
Sort by
October 03, 2022
I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is.(Yelp) I am leaving a 1 star review, as there is nothing lower... More
by yurs4asong
Employees Worked With
October 03, 2022
I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is (Yelp) I am leaving a 1 star review, as there is nothing lower... Clearly the other review platforms can be manipulated to reflect higher ratings... More
by yurs4asong
Employees Worked With
September 30, 2022
Worst service center ever, I’ll never take my car there again!!! I’ll never buy another Nissan product again either. It doesn’t matter how good a car is if the dealer is no count!! again!!! I’ll never buy another Nissan product again either. It doesn’t matter how good a car is if the dealer is no count!! More
by Jerry
Employees Worked With
Chloe Lemmon
December 11, 2021
Transmission went out on my Mazda 3 on October 30th, 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs instal 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs installed the motor back in 2019 after they put in the wrong oil filter for a simple oil change. Oil leaks out and motor blows. Nissan installed a used motor and the flexplate was installed backwards as I said earlier. Contact Nissan of Cool Springs and they said they would not pay for the transmission and pay for car rental while being repaired. More
by cookw
October 23, 2021
Was told to make appointment for brake recall at my last Nissan oil change. Dropped my car off at 9am and they called a noon to say they didn’t have the part and to come back in a few months. Huge waste of Nissan oil change. Dropped my car off at 9am and they called a noon to say they didn’t have the part and to come back in a few months. Huge waste of time and doesn’t make sense at all. She said they will call me in a few months when they have the part. Why wasn’t I told when I made the appointment that they didn’t have the part? Or told this morning? Poor customer service. More
by Meganandpezh
Employees Worked With
Lana Mills
September 28, 2021
Of all my experiences with car dealerships over many years, Nissan of Cool Springs is far and away the best ever. In particular, my service advisor—Jenifer Spaulding—is truly top notch! years, Nissan of Cool Springs is far and away the best ever. In particular, my service advisor—Jenifer Spaulding—is truly top notch! More
by Phijobit
Employees Worked With
Melissa who handles the rentals always takes excellent care of me. , Jenifer Spaulding
September 09, 2021
I left my car for a week thinking it’s being worked in it and I never got a call back to even let me know that it’s being sitting on the lot waiting on for me to approve the service,, unbelievable, unfortuna and I never got a call back to even let me know that it’s being sitting on the lot waiting on for me to approve the service,, unbelievable, unfortunately I will never return here again More
by Mayra Franco
Employees Worked With
Lana Mills
