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Nissan of Cool Springs - Service Center

Franklin, TN

4.7
171 Reviews

171 Reviews of Nissan of Cool Springs - Service Center

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January 31, 2025

Geoffrey- by far the best service person I’ve had in the 7 years I’ve had my car serviced at Cool springs Nissan. He is the very first representative of your service center to suggest that I become part o More

by Laura
Recommend Dealer
Yes
Employees Worked With
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Nissan of Cool Springs responded

Wow, Laura, We can’t thank you enough for giving such a great shout out to Geoffrey. He is indeed one of the best and we thank you for taking care of him in this way. Hope you have a fabulous year!

January 31, 2025

I have been buying and servicing vehicles here for years. I rely on Nissan of Cool Springs to keep my family moving. Nicholas is excellent to work with. He offers very helpful advice and is very communica More

by daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Nissan of Cool Springs responded

Good morning, Daniel, Thank you so much for the wonderful 5-star review and shout out to Nicholas in our service department. We appreciate your being such a valuable part of our Nissan family. Best!

January 29, 2025

Appointment was easy to make. Cost was exactly what they quoted. Car was ready when they said. No issues. More

by janieatnip01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Ritchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Nissan of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2025

Very courteous and efficient service. This is my to go to dealership to have my Rogue serviced. More

by Nancy1gentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Nissan of Cool Springs responded

Good morning, Nancy, and thank you so much for the great review you left us. We love having you as part of our family here. You are always so kind and a joy to be around.

January 17, 2025

JR is a great source of knowledge and takes the time to explain what’s happening with my Xterra. Very helpful in keeping it on the road. More

by brian-k-smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Nissan of Cool Springs responded

Hello Brian, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Regards, Mark Hepler (615) 790-2500

December 18, 2024

My favorite ( Service) coordinator is J. R. Richardson, ever. His personality and professional knowledge are first class, and I've had the pleasure of his excellent service over may years of More

by rcolm1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

October 02, 2024

The Finance Mgr contacted me asap in a timely manner. He promptly took care of my request. We traded in our vehicle and needed the warranty to be cancelled and get a refund. He was great in getting More

by henallen
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Nissan of Cool Springs responded

Hi, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Mark Hepler (615) 790-2500

September 20, 2024

extremely professional and courteous. i will not have my car serviced anywhere else other than Nissan of Cool Springs. More

by jimmyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hoggatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels! Regards, Mark Hepler (615) 790-2500

September 06, 2024

Best dealership and they sure know how to take care of their customers. They keep checking on you every little bit to see if you need anything. Love all of the service people. More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hoggatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Huber
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2024 -

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 06, 2024

This is the best dealership ever. I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to ev More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Stacy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hoggatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Huber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2024 -

Nissan of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care! Regards, Mark Hepler (615) 790-2500

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