Nissan of Cool Springs - Service Center

We keep coming back! We've had such a great experience with the team at Nissan of Cool Springs that when it came time to trade in our 2008 Armada (which I LOVED, btw!), th We've had such a great experience with the team at Nissan of Cool Springs that when it came time to trade in our 2008 Armada (which I LOVED, btw!), there wasn't even a question what brand of vehicle or where I was going to take it for next driving adventure. We've had nothing but professional and helpful exchanges with everyone from the front desk receptionist, to the sales team, to the service team, and that's why we will continue to purchase Nissan vehicles at Nissan of Cool Springs. Thank you for making me a loyalist (and I've had a few other brands before this!). More

Customer Service and excellent repair service I am very pleased with this dealer. Jenifer Spaulding always does an excellent job writing up my service request and as a representative of the dealer I am very pleased with this dealer. Jenifer Spaulding always does an excellent job writing up my service request and as a representative of the dealership. She has knowledge of the vehicles that I really appreciate. I have been going to the dealer for 2 years and always have Jenifer write up my service requests. She explains what was been done and if any service will be needed in the near future. My car is delivered back to me washed. The waiting room is very comfortable and has good wifi. This deal and Jenifer provide a great service experience. I will buy me next Nissan from Nissan of Cool Springs. More

Check up Service Richard was excellent with communication. He came to me to apologize when it was taking more time than expected, After completion, went over all the Richard was excellent with communication. He came to me to apologize when it was taking more time than expected, After completion, went over all the details thoroughly. When asked questions he knew the answers immediately, will ask for him again. More

Awesome dealership with great service Nissan of Cool Springs has been a top notch dealership. They worked with me on price for my Nissan Maxima Platinum Edition and were very fair on my t Nissan of Cool Springs has been a top notch dealership. They worked with me on price for my Nissan Maxima Platinum Edition and were very fair on my trade-in. Their service department has been great, the work is top notch and they take the extra steps to make the experience positive. My car is always washed. When I needed to get to work by 7 am, my service advisor drove me personally. It was appreciated. More

Nissan of Cool Springs a WINNER! I've been to Nissan of Cool Springs 3 times now. Every time I have had a great experience. Good coffee and a service manager who took care of my new v I've been to Nissan of Cool Springs 3 times now. Every time I have had a great experience. Good coffee and a service manager who took care of my new vehicle and explained everything... I actually appreciate that since I was once a Parts Manager for Honda and a Service Manager for BMW. So his professionalism is much appreciated. When you buy a car, you usually buy for price. When you buy another vehicle you buy for service. Chris goes above and beyond the usual service writer. If you have questions or concerns, see Chris. I would buy another Nissan just because of Chris and the Nissan service team. Thanks You'll! Johnny More

Routine servicing Every time I go to Nissan of Cool Springs, I am treated like a preferred customer. Being treated with respect and professional courtesy is important Every time I go to Nissan of Cool Springs, I am treated like a preferred customer. Being treated with respect and professional courtesy is important to me. More

Jonathan Vercillo I had come to Cool Springs to have my car serviced and walked into the showroom where I stopped Jonathan with some questions. He immediately led me to I had come to Cool Springs to have my car serviced and walked into the showroom where I stopped Jonathan with some questions. He immediately led me to a seat where we discussed my needs. He left NO stone unturned.As a result I left the dealership quite pleased with my NEW car.Jonathan has a great personality- easy to talk to. He set out to please and was successful. GREAT PERSON More

Parts counter not very customer driven I would start by saying i have owned Nissans for a long time and have had great experiences with the vehicles and most dealerships. I just had a horr I would start by saying i have owned Nissans for a long time and have had great experiences with the vehicles and most dealerships. I just had a horrible experience with the parts department at this dealership. My husband bought a part here for his Nissan several months ago and did not have time to put it on the car until Christmas break. He took the car apart and found that the parts department (Daniel) gave him the wrong part. It was very frustrating to say the least, but i guess it happens. He had to go up to autozone and get a non-oem part which he does not like to do... I went into the dealership today and asked to refund or at least replace the part with one that would fit our car. The dealership said there is nothing we can do because the part is not the right part that is on the invoice... they said we must have changed out the part. They basically said we were trying to steal the money. That is very disappointing. We will never do business with this dealership again. Funny thing is that it is time to trade in my husbands car. We will get a Nissan, but not from this dealership. I am going to spend the next couple days making sure i write every blog, and review service to let them know that they should beware of this store and never shop there. It was only $140 that they took from us...but it feel like more because they called us crooks. It shouldn't have to be this way, but they have the money and don't seem to care about what is right or wrong. More

Terrific Customer Service I work at an auto body shop in McMinnville. We opened a charge account (parts) with Nissan of Cool Springs this summer, and they've been nothing but a I work at an auto body shop in McMinnville. We opened a charge account (parts) with Nissan of Cool Springs this summer, and they've been nothing but awesome to us. I highly recommend them to any business/individual for Nissan sales or service. More

Warranty of transmission replacement. Reman trans installed 8mo ago. Going out already slipping and whining. Torque converter not unlocking at a stop. Wayne gave me the run around. Stating Reman trans installed 8mo ago. Going out already slipping and whining. Torque converter not unlocking at a stop. Wayne gave me the run around. Stating my problems were caused by a cold air intake. He has shown his ignorance, and got frustrated when I knew questioned what he was saying, knowing that he was in the wrong. He got flustered and eleveted the conversation then, so kindly, hung up on me! More