Nissan of Cool Springs - Service Center

Check up Service Richard was excellent with communication. He came to me to apologize when it was taking more time than expected, After completion, went over all the Richard was excellent with communication. He came to me to apologize when it was taking more time than expected, After completion, went over all the details thoroughly. When asked questions he knew the answers immediately, will ask for him again. More

Awesome dealership with great service Nissan of Cool Springs has been a top notch dealership. They worked with me on price for my Nissan Maxima Platinum Edition and were very fair on my t Nissan of Cool Springs has been a top notch dealership. They worked with me on price for my Nissan Maxima Platinum Edition and were very fair on my trade-in. Their service department has been great, the work is top notch and they take the extra steps to make the experience positive. My car is always washed. When I needed to get to work by 7 am, my service advisor drove me personally. It was appreciated. More

Nissan of Cool Springs a WINNER! I've been to Nissan of Cool Springs 3 times now. Every time I have had a great experience. Good coffee and a service manager who took care of my new v I've been to Nissan of Cool Springs 3 times now. Every time I have had a great experience. Good coffee and a service manager who took care of my new vehicle and explained everything... I actually appreciate that since I was once a Parts Manager for Honda and a Service Manager for BMW. So his professionalism is much appreciated. When you buy a car, you usually buy for price. When you buy another vehicle you buy for service. Chris goes above and beyond the usual service writer. If you have questions or concerns, see Chris. I would buy another Nissan just because of Chris and the Nissan service team. Thanks You'll! Johnny More

Routine servicing Every time I go to Nissan of Cool Springs, I am treated like a preferred customer. Being treated with respect and professional courtesy is important Every time I go to Nissan of Cool Springs, I am treated like a preferred customer. Being treated with respect and professional courtesy is important to me. More

Jonathan Vercillo I had come to Cool Springs to have my car serviced and walked into the showroom where I stopped Jonathan with some questions. He immediately led me to I had come to Cool Springs to have my car serviced and walked into the showroom where I stopped Jonathan with some questions. He immediately led me to a seat where we discussed my needs. He left NO stone unturned.As a result I left the dealership quite pleased with my NEW car.Jonathan has a great personality- easy to talk to. He set out to please and was successful. GREAT PERSON More

Parts counter not very customer driven I would start by saying i have owned Nissans for a long time and have had great experiences with the vehicles and most dealerships. I just had a horr I would start by saying i have owned Nissans for a long time and have had great experiences with the vehicles and most dealerships. I just had a horrible experience with the parts department at this dealership. My husband bought a part here for his Nissan several months ago and did not have time to put it on the car until Christmas break. He took the car apart and found that the parts department (Daniel) gave him the wrong part. It was very frustrating to say the least, but i guess it happens. He had to go up to autozone and get a non-oem part which he does not like to do... I went into the dealership today and asked to refund or at least replace the part with one that would fit our car. The dealership said there is nothing we can do because the part is not the right part that is on the invoice... they said we must have changed out the part. They basically said we were trying to steal the money. That is very disappointing. We will never do business with this dealership again. Funny thing is that it is time to trade in my husbands car. We will get a Nissan, but not from this dealership. I am going to spend the next couple days making sure i write every blog, and review service to let them know that they should beware of this store and never shop there. It was only $140 that they took from us...but it feel like more because they called us crooks. It shouldn't have to be this way, but they have the money and don't seem to care about what is right or wrong. More

Terrific Customer Service I work at an auto body shop in McMinnville. We opened a charge account (parts) with Nissan of Cool Springs this summer, and they've been nothing but a I work at an auto body shop in McMinnville. We opened a charge account (parts) with Nissan of Cool Springs this summer, and they've been nothing but awesome to us. I highly recommend them to any business/individual for Nissan sales or service. More

Warranty of transmission replacement. Reman trans installed 8mo ago. Going out already slipping and whining. Torque converter not unlocking at a stop. Wayne gave me the run around. Stating Reman trans installed 8mo ago. Going out already slipping and whining. Torque converter not unlocking at a stop. Wayne gave me the run around. Stating my problems were caused by a cold air intake. He has shown his ignorance, and got frustrated when I knew questioned what he was saying, knowing that he was in the wrong. He got flustered and eleveted the conversation then, so kindly, hung up on me! More

2016 new car airbag problem Dealer delivered 2016 Rogue with recalled airbag not properly working saying safe to drive. We purchased a 2016 Nissan Rogue on Wednesday November 16 Dealer delivered 2016 Rogue with recalled airbag not properly working saying safe to drive. We purchased a 2016 Nissan Rogue on Wednesday November 16 2016 after having an excellent sales experience. When we came back to pick up the Rogue we noticed the yellow airbag light. The sales man took it to the service manger at 2:30 pm (service department closes at 6:00pm) and we were told the service department did not have time to investigate the problem but the car was safe to drive. When we called the service department on Friday with concern and asked to make an appointment we were told the service department makes NO service appointments and it is first come first serve bases. If we could get in early Saturday they would try to fix the airbag problem We worried about the problem all night. We got to the dealership Saturday morning at 7:35 am since the dealership does not schedule appointments. After only a brief inspection we were told THIS VEHICLE SHOULD HAVE NEVER LEFT OUR PROPERTY They took the Rogue in and after 2 hours sitting in the waiting area we were issued a rental car to drive. The Rogue is still at the dealer waiting on an air bag module and sensors We do not feel the dealer properly serviced this vehicle prior to putting it on the showroom floor for sale. It did have a bath but we wish they had been more honest about the car before delivery. If they would have given us a demo car to drive and fixed the car before delivery we would have felt better about our safety and the honestly of this dealership More

Excellant Parts Dept I buy all my parts from Gareth and his team They will go above and beyond to get you correct parts as fast as possible I buy all my parts from Gareth and his team They will go above and beyond to get you correct parts as fast as possible More