Nissan of Cool Springs - Service Center

Recall and oil change I made an appointment went right in. Had no problem they took my car. I decided not to wait so they took my cell phone number and call as soon as it w I made an appointment went right in. Had no problem they took my car. I decided not to wait so they took my cell phone number and call as soon as it was ready. No problem at all More

Great Customer Service I drove in for service this morning and received great customer service with Richard. He was friendly, knowledgeable, and overall an easy guy to talk I drove in for service this morning and received great customer service with Richard. He was friendly, knowledgeable, and overall an easy guy to talk to. Enough so that I am filling out this survey when I would usually skip if I were unsatisfied. More

Jennifer is always great to deal with she manages my expectations perfectly. always checks in to keep me up to date on my vehicle. that is all i can ask for when dealing with the servi she manages my expectations perfectly. always checks in to keep me up to date on my vehicle. that is all i can ask for when dealing with the service department. oh, well, and actually following through with the info she gives me! More

Like the Dealership, but Service Rep needs some training The service person was not polite at all and did not introduce himself. He seemed that he only wanted to do the bare minimum. He needs training in C The service person was not polite at all and did not introduce himself. He seemed that he only wanted to do the bare minimum. He needs training in Customer Service. I pulled into the express lane where usually your employees come to me. I had to go to his desk and get him to talk to me. When I asked about balancing my tires as well as rotating them he told me that I didn't need that service because it was not included in my pre-paid service plan. I told him that I would try it his way but I was bringing it back if I thought it was not right. More

Fast Service I had to go in because my tire had a slow leak, and they set up an appointment same day. I arrived at 12:45, and they had me out the door in less than I had to go in because my tire had a slow leak, and they set up an appointment same day. I arrived at 12:45, and they had me out the door in less than an hour. Jay Hyong was my service manager, and he was excellent, telling me exactly what was going to happen before delivering. As soon as my car was ready, they informed me and I was on my way. Thank you Nissan of Cool Springs! More

First rate experience from beginning to end! I arrived at the dealership to get an oil change on my car and while waiting I spotted a truck that caught my eye. Next thing you know, I pull in the I arrived at the dealership to get an oil change on my car and while waiting I spotted a truck that caught my eye. Next thing you know, I pull in the driveway way at home and my wife rolls her eyes and walks away. Smooth and painless transaction. Highly recommend this dealership. More

Great Servicw Kevin and Mark were outstanding! The service was great and my car was returned to me nice and clean. Thank you for the great service! Kevin and Mark were outstanding! The service was great and my car was returned to me nice and clean. Thank you for the great service! More

Service Went in on a Saturday morning to get my Nissan Rogue serviced. I was expecting a lengthy wait similar to other places. I was pleasantly surprised by h Went in on a Saturday morning to get my Nissan Rogue serviced. I was expecting a lengthy wait similar to other places. I was pleasantly surprised by how quickly they accomplished the service. Very professional and courteous More

Prompt and quality service Received a routine maintenance and balance. Car was ready before promised and the staff is always friendly and attentive. Appreciate the time the se Received a routine maintenance and balance. Car was ready before promised and the staff is always friendly and attentive. Appreciate the time the service technician spent with me before and after the service to explain the charges and work order. More