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162 Reviews of Nissan of Cool Springs - Service Center
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October 13, 2018
Surprisingly friendly and exceptional customer attention I've not had any major service here yet, but, in the several visits I have made, I could not expect a higher level of friendly, helpful, and exception I've not had any major service here yet, but, in the several visits I have made, I could not expect a higher level of friendly, helpful, and exceptional customer service. More
by Thegordons
Employees Worked With
Courtney, Richard Cole , Jenifer Spaulding
September 27, 2018
Fuel Pump Replacement on Murano Took my handicapped brother's Nissan Murano in for service and fuel pump replacement. Jenifer explained everything that they were going to do and th Took my handicapped brother's Nissan Murano in for service and fuel pump replacement. Jenifer explained everything that they were going to do and the estimated price. The follow up was great. She was kind and knowledgeable. More
by Kissy
Employees Worked With
Jenifer Spaulding
September 25, 2018
Performance Review I came in for a factory recall notice for the brake system and was surprised when notified the rotors could not be turned due to excessive wear and vi I came in for a factory recall notice for the brake system and was surprised when notified the rotors could not be turned due to excessive wear and visually saw no such severe grooving. The brake pads could be replaced of course but at the very high price quoted will not occur at this service facility, almost $1300 is entirely too costly for this work. I was also surprised when charged for a simple tire rotation and a disposal fee was added to that cost. There was nothing to be disposed of. I have thoroughly enjoyed my Nissan Murano and highly recommend Nissan automobiles as they are very reliable automobiles but after this visit, I may be looking for service elsewhere. More
by wrt
Employees Worked With
Jenifer Spaulding
September 21, 2018
Great dealership, friendly, helpful, timely Nissan Cool Springs has provided great, punctual service every time and quickly respond to every inquiry. The folks there are very friendly and conti Nissan Cool Springs has provided great, punctual service every time and quickly respond to every inquiry. The folks there are very friendly and continually follow up to ensure everything is going well. More
by Jozeph2121
Employees Worked With
Brian
September 19, 2018
Sales & Service I LOVE this dealership. Nissan Cool Springs is personal, direct, the only place I bring my Nissan for service. This time, I also found a car. Mr. Dona I LOVE this dealership. Nissan Cool Springs is personal, direct, the only place I bring my Nissan for service. This time, I also found a car. Mr. Donald Bell, my salesman, the Nissan team made it happen. He even put Balloons in the trunk. Surprise when I got home! More
by HappyNissanOwner
Employees Worked With
Eli ?, Donald Bell
August 29, 2018
Great work Excellent Service. Car was ready in half hour with car wash. Richard was very responsive. He even called me to give the updates and when car was ready Excellent Service. Car was ready in half hour with car wash. Richard was very responsive. He even called me to give the updates and when car was ready to pickup. More
by laks
Employees Worked With
Richard Cole
August 28, 2018
Awesome Dealership I drive from Gallatin Tn to Cool Springs Nissan because of the professional service I get Everytime!! Mark and his staff are Awesome at this location I drive from Gallatin Tn to Cool Springs Nissan because of the professional service I get Everytime!! Mark and his staff are Awesome at this location!!im treated like family and love the time I spend there !! More
by Yellowrose9
August 08, 2018
SUV repair Brian Austin did an outstanding job taking care of our Pathfinder which had a Transmission problem. He found that there was a call back on it. He foll Brian Austin did an outstanding job taking care of our Pathfinder which had a Transmission problem. He found that there was a call back on it. He follow up several times with us on the repair and the time if would be completed. He offered a rental vehicle while the service was being performed. Brian was very professional and had a great personality with a smile that makes you feel like you are working with a friend. More
by J man
Employees Worked With
Brian Austin - Service Advisor
July 10, 2018
Express Oil Change Richard Cole has waited on me many times. He is very customer oriented. He takes the time to explain any issues that need addressing with the inspec Richard Cole has waited on me many times. He is very customer oriented. He takes the time to explain any issues that need addressing with the inspection of the vehicle. I would highly recommend him. Great Customer Service. I drive all the way from Hermitage, TN to Cool Springs to feel assured my vehicle is in good hands. More
by carguybonnie917
Employees Worked With
Richard Cole
June 11, 2018
Richard C of Nissan of Cool Springs went far beyond expected customer service, including moving my oil change up in line to accommodate my physical discomfort of Nissan of Cool Springs went far beyond expected customer service, including moving my oil change up in line to accommodate my physical discomfort . ( Ibroke my ankle the day before). Richard reminded me of what customer service used to be like in the “old days” of small neighborhood garages. He is a gem! More
by lee
Employees Worked With
Richard Cole
