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155 Reviews of Nissan of Cool Springs - Service Center
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August 08, 2018
SUV repair Brian Austin did an outstanding job taking care of our Pathfinder which had a Transmission problem. He found that there was a call back on it. He foll Brian Austin did an outstanding job taking care of our Pathfinder which had a Transmission problem. He found that there was a call back on it. He follow up several times with us on the repair and the time if would be completed. He offered a rental vehicle while the service was being performed. Brian was very professional and had a great personality with a smile that makes you feel like you are working with a friend. More
by J man
Employees Worked With
Brian Austin - Service Advisor
July 10, 2018
Express Oil Change Richard Cole has waited on me many times. He is very customer oriented. He takes the time to explain any issues that need addressing with the inspec Richard Cole has waited on me many times. He is very customer oriented. He takes the time to explain any issues that need addressing with the inspection of the vehicle. I would highly recommend him. Great Customer Service. I drive all the way from Hermitage, TN to Cool Springs to feel assured my vehicle is in good hands. More
by carguybonnie917
Employees Worked With
Richard Cole
June 11, 2018
Richard C of Nissan of Cool Springs went far beyond expected customer service, including moving my oil change up in line to accommodate my physical discomfort of Nissan of Cool Springs went far beyond expected customer service, including moving my oil change up in line to accommodate my physical discomfort . ( Ibroke my ankle the day before). Richard reminded me of what customer service used to be like in the “old days” of small neighborhood garages. He is a gem! More
by lee
Employees Worked With
Richard Cole
June 06, 2018
exceptional service department Very refreshing to find so many friendly and helpful people at this dealership. Mark Hepler, Jenifer Spaulding, Bob Shank, Austin Evans, and Court Very refreshing to find so many friendly and helpful people at this dealership. Mark Hepler, Jenifer Spaulding, Bob Shank, Austin Evans, and Courtney Jasby thank you as always for your going above and beyond! More
by kelliadamovic
Employees Worked With
Other Employees :
Courtney Jassby, Bob Shank, Austin Evans, Jenifer Spaulding
May 18, 2018
Oil change in a hurry I went in to get an oil change on possibly one of the busiest mornings of the year. I drove 40 miles to get there and only had 2 hours before my next I went in to get an oil change on possibly one of the busiest mornings of the year. I drove 40 miles to get there and only had 2 hours before my next appointment. CSN expedited my service and I was able to get to my next appointment on time. Kudos to the service department. More
by KatiesMom3
Employees Worked With
Kyle Harvey.
May 10, 2018
Happy as always! Love being able to stop by when I get time to have my car serviced with an all change tire rotation and always that wonderful free car wash that I Love being able to stop by when I get time to have my car serviced with an all change tire rotation and always that wonderful free car wash that I totally take advantage of I am always greeted in a welcoming way! Wendy Roach More
by Wendysmiles
Employees Worked With
Richard Cole
April 11, 2018
couldnt have been better I didnt go into the dealership that day to buy a car, but once I found out all that was wrong with mine I knew I had no choice. Once I wrapped my head I didnt go into the dealership that day to buy a car, but once I found out all that was wrong with mine I knew I had no choice. Once I wrapped my head around the whole idea of the new purchase, Andre jumped into action pulling VIN numbers, asking color choices, package choice and just about anything else you can think of. He was super friendly, patient and funny. He wasnt annoyed at all when I asked to test drive 4 trucks. It was like buying a car from a friend. If you ever need to buy a car I HIGHLY recommend this dealership and this salesman. He is A1 in my book. More
by Tanika H
March 17, 2018
Recent Express Service Outstanding service experience as always - quick but everything was done correctly at a fair price - I highly recommend Nissan of Cool Springs - they Outstanding service experience as always - quick but everything was done correctly at a fair price - I highly recommend Nissan of Cool Springs - they do service right More
by PK
Employees Worked With
Richard Cole
March 06, 2018
Car Serviced Time my 2014 Nissan Murano to be serviced for its 45,000 mile check. No problem and was out in less time than expected. Plus a car wash on a rainy da Time my 2014 Nissan Murano to be serviced for its 45,000 mile check. No problem and was out in less time than expected. Plus a car wash on a rainy day, which I didn't expect, but it really needed it. My only complaint was not with the service or employee that handled my car, it was with not being able to get someone to help me program my navigation system. Seemed no one was available or gave me any explanation as to when someone might help. So, I left as my time is valuable too. More
by bluelady,eve211
Employees Worked With
Richard Cole
January 06, 2018
Dealing with Bob Shank is always a pleasure Have dealt with Bob for over 10 years, both at Nissan and other dealerships. He has ALWAYS shot straight with us and is most helpful EVERYTIME we are Have dealt with Bob for over 10 years, both at Nissan and other dealerships. He has ALWAYS shot straight with us and is most helpful EVERYTIME we are in the dealership. He might not always tell me what I want to hear, but , when it comes to my car, he always has the right answer. More
by grapplinghook1
Employees Worked With
Bob Shank
