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Nissan of Cool Springs
Franklin, TN
2,073 Reviews
Our Purpose
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,073 reviews
January 31, 2025
Geoffrey- by far the best service person I’ve had in the 7 years I’ve had my car serviced at Cool springs Nissan. He is the very first representative of your service center to suggest that I become part o 7 years I’ve had my car serviced at Cool springs Nissan. He is the very first representative of your service center to suggest that I become part of the loyalty program for discounts- NO One has ever mentioned it until Geoffrey. Again- his service and his intentions to make sure I was happy was the best experience I’ve had in 7 years… give that one a merit raise!! More
by Laura
Employees Worked With
January 31, 2025
Awesome service. In and out in 30 minutes, car washed and ready to go. Thanks Geoffrey! In and out in 30 minutes, car washed and ready to go. Thanks Geoffrey! More
by rob.boldon
Employees Worked With
January 31, 2025
I have been buying and servicing vehicles here for years. I rely on Nissan of Cool Springs to keep my family moving. Nicholas is excellent to work with. He offers very helpful advice and is very communica I rely on Nissan of Cool Springs to keep my family moving. Nicholas is excellent to work with. He offers very helpful advice and is very communicative. More
by daniel
Employees Worked With
January 29, 2025
Appointment was easy to make. Cost was exactly what they quoted. Car was ready when they said. No issues. Cost was exactly what they quoted. Car was ready when they said. No issues. More
by janieatnip01
Employees Worked With
January 24, 2025
Very courteous and efficient service. This is my to go to dealership to have my Rogue serviced. This is my to go to dealership to have my Rogue serviced. More
by Nancy1gentry
January 20, 2025
Samina Hunter worked very hard to get me in my new 2024 Nissan Rogue and helped me get my 2023 Nissan Rogue bought back due to the Lemon Law , where the dealership I originally purchased 2023 from was Newt Nissan Rogue and helped me get my 2023 Nissan Rogue bought back due to the Lemon Law , where the dealership I originally purchased 2023 from was Newton Nissan of Gallatin. Samina Hunter was very patient, sensitive and knowledgeable about all the issues that I was dealing with and I THANK HER SO MUCH. Her Manager Willie Phillips and Corey Harper were ALL great in getting the job done and now I own my new 2024 Nissan Rogue ❤️❤️❤️❤️🙏 More
by Tuckersy50
January 17, 2025
JR is a great source of knowledge and takes the time to explain what’s happening with my Xterra. Very helpful in keeping it on the road. explain what’s happening with my Xterra. Very helpful in keeping it on the road. More
by brian-k-smith
Employees Worked With
January 05, 2025
Cade was an exceptional salesperson! He was sensitive to our needs, listened attentively, informative, and patient. Throughout the process he was knowledgeable answering all our question He was sensitive to our needs, listened attentively, informative, and patient. Throughout the process he was knowledgeable answering all our questions and making sure our needs were met while we worked through the various contracts needing to be signed. After our purchase he was present to help us learn all about our EV vehicle. We have recommended him to several of our friends who are interested in considering purchasing an EV vehicle. More
by jsnellgrove
Employees Worked With
January 02, 2025
Dealing with the fact that I sell cars myself, she’s the most professional sales person to only been in the business for a short time that I have ever met, I will definitely send everybody I know looking fo most professional sales person to only been in the business for a short time that I have ever met, I will definitely send everybody I know looking for a car her way, they need more people like her at the dealership, she’s very professional You guys are lucky to have her as an employee i More
by marable51
January 02, 2025
She was very nice and a professional at her job and deserves a big raise. deserves a big raise. More
by Lay
