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Nissan of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
2,103 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,103 reviews

March 09, 2025

Kellie was a pleasure to work with and made our buying experience so easy. The entire Cool Springs team was so nice and accommodating. Couldn’t recommend them enough!! More

by Tonya.rickard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2025

The experience was amazing. Kelly was so good and took her time with me. I will always go back to Nissan of Cool Springs. More

by gjkoeberl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Newton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Nissan of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2025

Kelli is awesome. I was skeptical about coming however when I made it it was awesome a great experience More

by ska5471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 03, 2025

The staff was extremely friendly and helpful. I will definitely recommend Nissan of Cool Springs to friends and coworkers. More

by Latoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Nissan of Cool Springs responded

Good morning, Latoria, and thank you so much for taking the time to leave us a great review and give us 5-stars to boot! You are precious. Hope you have a wonderful week!

March 03, 2025

The environment felt welcoming and I want to extend a huge thank you to E. Price and the rest of the Cool Springs Nissan Team! More

by jp406130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Nissan of Cool Springs responded

Hello JP, we want to thank you so much for leaving the great review and the shout out for E Price. He is our top salesman here and we are so thankful to have him on our team. Hope you have an amazing week!

March 01, 2025

My family had a wonderful experience at Nissan of Cool Springs we wanted to thank Willie and Raj and Kellie and Bishoy Corey for making our car buying experience smooth it was pleasant and fun I highly r More

by Dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raj Thakor Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Harper
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Mar 04, 2025 -

Nissan of Cool Springs responded

Hello Dave, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Mark Hepler (615) 790-2500

February 28, 2025

Nice young man great personality very willing to find the right car! Very knowledgeable about the cars and features. More

by Eric
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Nissan of Cool Springs responded

Hi Eric, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2025

Very polite very warm and welcoming. Very helpful empathetic very willing to help and willing to provide me excellent service. Deserves a 20% raise for providing such service at the end More

by ledoncampbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Nissan of Cool Springs responded

Hello, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating. Our team is available should you require any extra help. Take care!

February 25, 2025

Jackson did great! The whole experience was smooth and easy. Jackson was calm and not pushy which helped in the new car buying process. Would 100% recommend Jackson at More

by MGerhartBusiness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 22, 2025

Thanks for waiving oil change charge. My warranty expired on 2/11/25. Thank you. More

by sbuhlig123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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