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Nissan of Cool Springs

Franklin, TN

4.8
2,107 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,107 reviews

March 25, 2025

Kelli is great! She keeps the process of buying a car fun. Kelli is extremely knowledgeable about all of the cars features. Peyton in financing is really nice and he More

by sdavis201
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Sevigny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Nissan of Cool Springs responded

Good morning, S Davis and thank you so much for making the start of our day so wonderful. We’re so happy to hear you loved Kelli, we think she is amazing, as well. We also really appreciate the 5 stars you gave her. Hope you have a fabulous day!

March 20, 2025

Today I purchased a car from this dealership, and I had an outstanding experience. The sales representative ( Ms.kelli) was extremely professional, responsive, and made the entire process calm and easy for More

by Fatima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Sevigny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Nissan of Cool Springs responded

Hello Fatima and thank you so much for the 5 stars and wonderful shout out to Kelli and the staff here at Nissan of Cool Springs. We appreciate having you as part of our Nissan family and hope to continue doing business with you for many years!

March 10, 2025

Kelli was amazing throughout the entire process of purchasing our Nissan Kicks. She is a very nice person, she was always transparent and I 100% recommend her to anyone looking to purchase a Nissan to More

by Gabycf397
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Nissan of Cool Springs responded

Hello, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!

March 10, 2025

Incredible staff and fantastic low-pressure sales assistance. Working with E. Price felt more like getting help from a friend than being "sold" something. He was so patient, personable and professi More

by baconbratcher
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2025

Kellie was a pleasure to work with and made our buying experience so easy. The entire Cool Springs team was so nice and accommodating. Couldn’t recommend them enough!! More

by Tonya.rickard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Nissan of Cool Springs responded

Hi Tonya, thank you so much for your positive comments about Nissan of Cool Springs! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Mark Hepler (615) 790-2500

March 08, 2025

The experience was amazing. Kelly was so good and took her time with me. I will always go back to Nissan of Cool Springs. More

by gjkoeberl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Newton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Nissan of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2025

Kelli is awesome. I was skeptical about coming however when I made it it was awesome a great experience More

by ska5471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 03, 2025

The staff was extremely friendly and helpful. I will definitely recommend Nissan of Cool Springs to friends and coworkers. More

by Latoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Nissan of Cool Springs responded

Good morning, Latoria, and thank you so much for taking the time to leave us a great review and give us 5-stars to boot! You are precious. Hope you have a wonderful week!

March 03, 2025

The environment felt welcoming and I want to extend a huge thank you to E. Price and the rest of the Cool Springs Nissan Team! More

by jp406130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Nissan of Cool Springs responded

Hello JP, we want to thank you so much for leaving the great review and the shout out for E Price. He is our top salesman here and we are so thankful to have him on our team. Hope you have an amazing week!

March 01, 2025

My family had a wonderful experience at Nissan of Cool Springs we wanted to thank Willie and Raj and Kellie and Bishoy Corey for making our car buying experience smooth it was pleasant and fun I highly r More

by Dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raj Thakor Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Harper
Mar 04, 2025 -

Nissan of Cool Springs responded

Hello Dave, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Mark Hepler (615) 790-2500

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