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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
585 Reviews

585 Reviews of Niello Volvo of Sacramento - Service Center

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July 17, 2023

Amy is friendly, courteous, responsive. She took care of us when our car had an engine leak soon after a maintenance service and assured us that it would not cost us to fix it. We were al More

by LVPARK1
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

Isn't Amy amazing? We'll be sure to pass your review along so she knows what a great job she's doing. Thank you for taking the time to leave us such kind words. See you next time!

July 16, 2023

Great visit at the Niello Volvo in Sacramento, it was expedited quickly. My car needed several things that were due. Rick made sure to explain it to me very well. I am happy with the service. Thank you s More

by TRENDYMUM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Rick's great work, he is the best! We're thrilled to know that he went above and beyond for you and will make sure he sees your kind words.

July 16, 2023

Staff is friendly, professional, and efficient. The work performed is of high quality. Facility is clean. More

by joycohan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

We're glad to know that our Niello Volvo team gave you a great service experience! Thank you for your review.

July 16, 2023

Niello Volvo stands behind their warranties. They are perfectionists when it comes to sales, service and repair. More

by marian.sheppard.lmft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

So glad to hear that our Sacramento team provided you with next-level service, Marian! We're happy to know that you appreciate our sales and service departments. See you for your next service visit!

July 15, 2023

Rick was super helpful, knowledgeable and informative without being pushy! U felt resected as the customer. Thank you Rick! More

by rmhalasa
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear! We will make sure to pass along your wonderful feedback to Rick. Thank you for the positive review!

July 14, 2023

Amy Ott is great at her job. She is great with customers and keeps everyone informed and happy. More

by NSTRAZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Amy's great work! We're glad to know that she made your recent service experience a 5-star one. We look forward to seeing you for your next service visit!

July 14, 2023

Actually Rick is my point of contact for service and he is wonderful. Always provides excellent service and has great communication. More

by llejanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

We are truly lucky to have Rick on our team here in Sacramento and it's great to know that he always provides you with such excellent service! We will make sure he sees your review.

July 14, 2023

Shaun was my service advisor and he gets a 5 star rating from me Denice RasmussenHe took very good care of me and my husband.We drive from Lodi ca.He took very good care of my 2004 Volvo station wagon.I can More

by DENICE.RASMUSSEN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear, Denice! We're so glad you had such a great experience with Shaun, and we'll be sure to pass along your compliments so he knows what a great job he's doing. See you for your next service visit!

July 14, 2023

The dealership was nice enough but the vehicle I purchased has been plagued with issues! More

by KYLEBAUCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Gol
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

Kyle, Thank you for taking the time to share your feedback, as it helps us identify issues that need attention. Our goal is to provide every customer with 5-star service, and I apologize that your experience did not meet these standards. If you would like to discuss this further, please reach out to me at tupton@niello.com at your earliest convenience. TJ Upton, General Manager

July 13, 2023

Matt does excellent work. I don't know who Nathan is. Having the service representatives process payment is horrible. It takes time and it is inefficient (at best). More

by patrickmarie99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

Patrick, Thank you for taking the time to acknowledge Matt's great work. I also appreciate your feedback regarding our current payment process. If you would like to discuss further or have any other concerns, please do not hesitate to reach out to me at tupton@niello.com. Thank you. TJ Upton, General Manager

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