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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
607 Reviews
Call Service Center (916) 245-2231

607 Reviews of Niello Volvo of Sacramento - Service Center

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August 24, 2023

Everyone is friendly, and knowledgeable. Repairs needed always explained. The dealership is professional, and very clean. I love my Volvo More

by Susan Schell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Niello Volvo Cars Sacramento responded

Susan, Thank you for the 5-stars! We appreciate you taking the time to rate your experience with us. We look forward to seeing you again soon.

August 23, 2023

Excellent customer service, prompt response, makes you feel like the only customer. Sean is the best. More

by AAP7510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Niello Volvo Cars Sacramento responded

Thank you so much for the kind words! We’re so happy that you trust us to help you care for your vehicle and that you’ve enjoyed working with Shaun. We look forward to your next visit!

August 22, 2023

Always tries to get me out at a reasonable time and very good to work with. More

by SUNSPORTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Niello Volvo Cars Sacramento responded

We are pleased to hear that Matthew always makes your service visits enjoyable and time-efficient. Thank you for taking the time to leave us a lovely written review. See you soon!

August 18, 2023

Best service center! Amy is excellent and focused on helping the process run smoothly. Can’t get better than Matt Jeffrey and Rick Fuentes, and to top it off Sean makes t More

by WESTLAKEJACQUELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Elvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
KC Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott, Victoria Protsyuk
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Jacqueline, We can't tell you how much we appreciate this amazing review. We definitely take pride in having the dream team here at Niello Volvo Cars Sacramento! We'll be here for you whenever you need us next.

August 18, 2023

Great service and it did not take too long. I like working with Matthew he explains everything to me. More

by VALO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Thank you so much for the kind words! We're so happy that you trust us to help you care for your vehicle and that you've enjoyed working with Matthew. We look forward to your next visit!

August 17, 2023

I was please with the hospitality, but my vehicle is having the same problem as it was when I took it in please help me try this problem thank you More

by SABRINAEDMOND123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Niello Volvo Cars Sacramento responded

We're so sorry to hear that you've been experiencing the same issues with your vehicle, Sabrina. We certainly never want problems like these to occur. At your convenience, please reach out to me at 916-488-2400 so that I can look into this for you. Thank you for your time, TJ Upton, General Manager

August 17, 2023

Outstanding, attentive, service from sales to servicing. Amy in service, although busy, is responsive to everyone and makes everyone feel like they’re the only customer. Brian in sales, listens and isn’t a More

by NHSKI100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Machado, sales. , Amy Ott
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear. We're glad that Amy and Brian provided you with such a professional and attentive experience. We will make sure to pass your thanks along. See you next time!

August 17, 2023

Honest and great service. Issues addressed with the vehicle and they use a dedicated service representative. More

by cam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the 5-stars, Cam! We appreciate you taking the time to rate your experience with us. We look forward to seeing you again soon.

Aug 23, 2023 -

cam responded

Of course. Rick Fuentes gave excellent customer service.

August 16, 2023

I have been using this dealership for over 40 years and drive 75 miles rather than use the local dealer. More

by jahlone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vadim Gol
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for leaving us a positive review, Jahlone! We are honored that you have chosen us as your Volvo dealership for over 40 years! Our team is always happy to help you out and we look forward to serving you again in the future.

August 15, 2023

Niello Volvo always goes above and beyond in customer service, they are a joy to work with. More

by LITTLESISBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the great rating, Sisbe! We appreciate your business and are here for you anytime.

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