Niello Volvo of Sacramento - Service Center

The customer service in the service department is severely lacking. I've called my service representative Amy and left a message on Wednesday and again on Friday morning. I called again on Friday and severely lacking. I've called my service representative Amy and left a message on Wednesday and again on Friday morning. I called again on Friday and waited on hold for 7 minutes only to be told by the man that answered that Amy would need to check with the parts department and would get back to me. I waited an hour and a half but still no word from Amy. I decided to call the parts department to see if I could get answers on my own. After 5 minutes on hold, the representative in the parts department said he could see Amy at her desk and instead of helping me, he transferred me to Amy. I was promptly sent again to voicemail. I still have no response from Amy. I understand she may not have answers but the total disregard of my messages is ridiculous. For touting 100% customer satisfaction (I listened to the pledge for a solid 12 minutes on hold), this dealership is far from it for me. More

best option of cars, best prices offered and best services provided. I definitely recommend Niello Volvo to my friends. services provided. I definitely recommend Niello Volvo to my friends. More

We have been taking our car to this shop since we purchased it there. The staff has always been exceptionally nice, especially Matt , who seems to be very honest and helpful. purchased it there. The staff has always been exceptionally nice, especially Matt , who seems to be very honest and helpful. More

I really enjoyed my first experience with the dealership. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. More

The tire need to be changed, but there was none in stock. So I was told that I will be contacted once it's available. I did not get any feedback from the service department for days. I called almost every da So I was told that I will be contacted once it's available. I did not get any feedback from the service department for days. I called almost every day and left a message but no one got back to me. After much insistence, about seven or eight days later, I finally found out that I can have a replacement for the tire. I understand that the supplies are short, and sometimes nonexistent, but a bit of that conversation/feedback and Update would have been much appreciated. A day after the service was done, I got an error message on my dashboard. Again I contacted your service department but no one got back to me. I had to take the car to a third-party, non-Volvo tire shop, and they told me what to do. With their guidance, the error message did finally go away. A bit disappointed from your service department. More

Matt Jeffery is the best! He took care of everything from start to finish! We appreciate his dedication to his customers. He took care of everything from start to finish! We appreciate his dedication to his customers. More

The staff are very professional and the work is excellent. I’m very satisfied and don’t mind going to Sacramento for the service!! excellent. I’m very satisfied and don’t mind going to Sacramento for the service!! More

Really appreciated the care Amy and the team gave our situation. The only challenge with waiting in line at the Enterprise car, but that was not on Niello. situation. The only challenge with waiting in line at the Enterprise car, but that was not on Niello. More

Rick is the best in the service department. We have worked with him on all of our service needs for our vehicle. I always ask for him when the car has to go in and he always goes above and beyo We have worked with him on all of our service needs for our vehicle. I always ask for him when the car has to go in and he always goes above and beyond. More

We have had very nice experience with the service department. The staffs were very friendly and explained things well. The waiting area was spacious and clean! department. The staffs were very friendly and explained things well. The waiting area was spacious and clean! More