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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
607 Reviews

607 Reviews of Niello Volvo of Sacramento - Service Center

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February 17, 2024

The service department worked hard to solve my EV problem: a spoiler fell off and at first the dealership was not going to fix it under a warranty; they investigated across the country and discovere More

by SCHISAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Partida
Feb 18, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Rob and Edgar delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 16, 2024

Matt is the only reason I would buy another Volvo He has graciously ushered me through owning a Volvo with massive problems He is a valuable asset for Volvo and neillo More

by tlbowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle and valet service folks
Feb 16, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 16, 2024

Nice waiting area. Good service. Pleasant service advisor. Overall my service experience met my expectations. More

by TNJDAVINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 16, 2024

I have been dealing with Matt for about 10 years. He is the best! He's always welcoming and takes care of business. He is a great asset to the company. Will always recommend Niello Volvo. As long as More

by sanchez.janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 15, 2024

Amy in service was amazing why I come to Volvo for any future service will be because of the very valuable employee she rocks you have a winner on your team!!! Thanks Amy More

by SCRILLADEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Feb 15, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Amy and the rest of our team, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 14, 2024

Shawn was super helpful as always. I really appreciate having the same service advisor each time I bring in my car. Makes for a more personal experience. More

by SIGRIDANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experiences with Shawn here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 14, 2024

Matt is terrific. He always gives his very best to make our experience with Volvo an excellent on, from start to finish. In fact, my experience with Niello Volvo has a More

by DANYLE_J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Niello Volvo Cars Sacramento responded

Danye, We are very happy to hear Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 13, 2024

Poor communication. Felt let down as if my business wasn’t wanted. My concerns were never fully addressed. Glad my heater was fixed a month and a half later after six ca More

by tiffanisouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Fuentes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Rick can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 13, 2024

I have worked with Matthew for several years now on my yearly service, and he is responsive, professional and is a pleasure to work with. All of the staff is great. I know our Volvo is in good hands with More

by REMPOOLSHARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 12, 2024

Such a great experience with Ndill. Matt is amazing and always takes great care of me and my needs. Thank you for making the experience exceptional! More

by GINNYJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
Feb 12, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Matt here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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