Niello Volvo of Sacramento - Service Center

My compliments to our Service Advisor, Rick Fuentes, who provided us with the best satisfying services during our last visit. I always trust Rick with his advices and left the service department with peace provided us with the best satisfying services during our last visit. I always trust Rick with his advices and left the service department with peace of mind and a very happy customer. More

I had a great experience with the service department and I LOVE Matt, he is wonderful! I LOVE Matt, he is wonderful! More

Matthew is always great; he is my advisory. I spoke with Amy and described my issue. She scheduled the appointment; however, the issue was about my tire, which were recently replaced at the de I spoke with Amy and described my issue. She scheduled the appointment; however, the issue was about my tire, which were recently replaced at the dealership. I asked her if the tire was in stock and she wanted me to speak with the parts department. I told her the tires were replaced by Volvo and would be under warranty. I shared with Amy that I felt this should be her role and she wasn't happy. She told me there was no record of the type of tires that were installed. At that point, I asked to speak with Matthew and he took care of it immediately! Matthew understands customer service and I'm super grateful. He had to have the tire ordered and rescheduled my appointment so the tire arrived in time (which is what I was trying to prevent from happening}. Prior to speaking with Amy, I had left a message for service, which was never returned. More

Matt is a superb service associate. He anticipates my concerns, accommodates my out-of-town schedule, greets me by name when I arrive. Matt is always friendly and positive! He anticipates my concerns, accommodates my out-of-town schedule, greets me by name when I arrive. Matt is always friendly and positive! More

Had the Volvo in for what I thought was a problem. After having it inspected, turns out I was mistaken. The tech and Amy explained the problem I thought I had to be nothing more than not reading my After having it inspected, turns out I was mistaken. The tech and Amy explained the problem I thought I had to be nothing more than not reading my manual thoroughly enough. This may be due to my being an old man and not needing to read anything, thinking I know it all. Regardless, I was treated very well by all concerned. I don't recall the techs name, but he did a fine job looking over the S90L and taming my concerns. Amy was her gracious self in explaining to me that I should read my manual. I have since spent some time looking through and checking items I should know already. Thanks to a great crew and the exceptional service one would expect from a great name in automobiles. More

The team is professional. The dealership also accommodates their customers by providing valet service if needed. The dealership also accommodates their customers by providing valet service if needed. More

Shaun is very helpful and provides useful advice. Amy is very friendly and give a welcoming feeling when entering the service department. Amy is very friendly and give a welcoming feeling when entering the service department. More

Excellent service, addressed concerns to the extent they were able, including software updates, and communicative were able, including software updates, and communicative More

Matt is the best service advisor ever! My Volvo has lasted for 28 years due to great professionals like Matt. My Volvo has lasted for 28 years due to great professionals like Matt. More

Service was good and friendly. I was nicely greeted at drop off and pick up. I was nicely greeted at drop off and pick up. More