Niello Volvo of Sacramento - Service Center

Matthew was amazing to work with! I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found th I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found that a previous service (with another staff no longer there) should’ve been covered by the warranty. He got that work refunded! Next, he found an issue with our drive line. This is a $3k+ repair. He got this corrected and ensured the warranty covered it, too! I am so happy he was our person that day. Volvo is so fortunate to have such dedicated and competent staff! More

Courteous and professional staff. Great facility and great service. They were able to accommodate me even with unexpected delays Great facility and great service. They were able to accommodate me even with unexpected delays More

Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! My go-to guy. Top of the line. 12/10 every time! More

As always, it is fast, excellent work, and my car runs great. The waiting area is great, and I can work while waiting. great. The waiting area is great, and I can work while waiting. More

All the staff were very helpful and my service was timely. The touch up paint job looks great! timely. The touch up paint job looks great! More

I found the entire Niello staff, from the sales floor to service department, committed to delivering excellent customer service. It’ quickly became apparent that customer service is a foundational tenet of service department, committed to delivering excellent customer service. It’ quickly became apparent that customer service is a foundational tenet of the company and held in high regard. I felt welcomed and comfortable by all who assisted me during my visit. More

Excellent customer service, I feel valued as a longtime customer! Been a customer for over 20 years. customer! Been a customer for over 20 years. More

Matt is one of the best customer service reps anywhere that I have worked with. Friendly, a wealth of Volvo knowledge, and always looking out for his customers! that I have worked with. Friendly, a wealth of Volvo knowledge, and always looking out for his customers! More

Rick Fuentes was a pleasure to work with. He was able to get me in and out in a reasonable time while I waited. He was able to get me in and out in a reasonable time while I waited. More

Veery thorough service advisor. Loved the pictures of the work that needed to be performed. Loved the pictures of the work that needed to be performed. More