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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
585 Reviews
Call Service Center (916) 245-2231

585 Reviews of Niello Volvo of Sacramento - Service Center

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June 29, 2024

Every time I take my car in for service I have a great experience. Everyone is always nice and helpful. More

by Azul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 29, 2024

Excellent and top notch service. Matt's attention to detail is on point. Thank you! More

by hstoltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Matt delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 27, 2024

Rick is always so helpful. Best service in the Sacramento area. Highly recommended. Thank you More

by deltoroerica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Erica, for the kind words for Rick and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 27, 2024

The entire team is knowledgeable, and very customer focused. Always feel I get great service and care. More

by GABOR.H.HERTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 27, 2024

Matt makes all the difference. I've had my 2011 XC60 serviced at Niello through Matt since we returned from Chicago in 2015. More

by dard_hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 25, 2024

The original work order wasn't accurate, so I had to have a second service. The invoice also wasn't accurate and had to be corrected. Tire rotation was recommended on an earlier visit in spite if the tires b More

by JOHNBART0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. Our goal is to ensure that everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 25, 2024

Your policy of requiring payment in full for insurance covered repairs is a bit off putting. Beibg a ling time faithfully customer should habe built up some credibility to take the risk that the insurer w More

by dmaxj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Rick was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 22, 2024

Nice and very accommodating staff in the service dept… awesome!!! Polite, approachable and knowledgeable!!!friendly too! More

by AUA54
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 22, 2024

Matt always takes good care of us. He is friendly, knowledgeable timely in communication. Great experience! More

by JILLANDBILLMAXWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 21, 2024

I always have a great experience at the Nilo Volvo service department. The team is super friendly and they always make me feel like family. They do a great job of communicating and always always make More

by bazarnikg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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