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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
588 Reviews
Call Service Center (916) 245-2231

588 Reviews of Niello Volvo of Sacramento - Service Center

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November 27, 2024

I like coming to this dealership. I’m always warmly welcomed and feel appreciated. And the lounge area is very comfortable and furnished with drinks and snacks. More

by susan.spink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Niello Volvo Cars Sacramento responded

Thanks, Susan, for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 26, 2024

Shaun was able to troubleshoot an issue that had been bothering me for a long time. The issue is now handled. Thank you for the great efforts and service More

by JEROME.KEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Jerome, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 26, 2024

Dropped off my car for service, the staff was friendly and attentive. Great service, quick and easy, thanks Niello team! More

by LMCDONALD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Upton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 22, 2024

They always do a great job, with amazing customer service. Matt does a good job communicating about what work needs to be done on the car. The waiting area at the dealership is great, with a choice More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Niello Volvo Cars Sacramento responded

We are very happy to hear that Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 20, 2024

Matt is very helpful; he is extremely knowledgeable and explains what is needed thoroughly. I trust his judgment and accept his recommendations More

by gcsdke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 18, 2024

Great fast service. Customer service was very responsive and gave me timely updates. I would highly recommend More

by MikeW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review, Mike! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 17, 2024

Shaun and Michelle were very friendly, professional and able to trouble shoot a missing part, to allow everything to be done in one appointment. I was contacted frequently by Michelle to update me on prog More

by VABROWN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle was my first contact by phone to arrange appointment for service. I discussed additional need of a part which fell off my car. She looked into it and was able to order the part. It arrived on day of service and everything accomplished.
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Nov 18, 2024 -

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun, Michelle met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 16, 2024

Matt is very helpful, he is extremely knowledgeable and explains what is needed thoroughly. I trust his judgment and accept his recommendations More

by iquevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Matt delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 15, 2024

Matthew is extremely knowledgeable and creative. He looks out for customers and tries to ensure all is ok with their car. More

by gcsdke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Matthew and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 12, 2024

Shaun is always amazing! He gets us in and out and solves our problem every time. Highly recommend. More

by COOPER.AMANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review, Amanda. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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