Niello BMW MINI

This is the second vehicle that we’ve purchased from Niello BMW and we couldn’t be more pleased with their high quality customer service and experience. Niello BMW and we couldn’t be more pleased with their high quality customer service and experience. More

Billy Bonner and Creed Cate were Outstanding! Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, shortly after that meeting: "I write because, on reading the descriptions of the four package plans I bought at the post-sale, add-on visit, being the “Ultimate Care +, Hydro-Ramic Plan, Paintless Dent and Tire & Wheel, totaling some $4,300, I’ve got these questions: 1) I was told that, “In 2017, BMW stopped doing any maintenance on its vehicles, other than changing the oil.” Ergo, I’d need to spend $1,300 on the ‘Ultimate Care+” plan, to avoid having to pay for any of the routine maintenance items (that I’m obligated to do during the lease). Really? They’ll "only change the oil?" They won’t put in a new oil filter or change the air filter? Or check the fluids in the battery, transmission, universal joint, radiator? ‘Won’t check the tire pressure/look for leaks? Clean any cabin air filter(s)? I’ve driven BMW’s for almost 40 years ('86 635csi, '01 X-5, '22 M850), and they’ve always received this and more maintenance, without extra charge. Having to buy this additional coverage for another $1,300 makes no sense. 2) Diane told me that, to ensure that the exterior paint would remain “nice and shiny,” I’d need to buy the Hydro-Ramic Plan. The “Plan” states damages such as “prematurely fade, oxidize or otherwise reflect a deterioration,” are covered if caused by: “sun exposure, acid rain, bird droppings, tree sap, water spotting, humidity, dirt, weather, detergents, hard water, magnesium, sand abrasion, calcium chloride (except as limited on the reverse side, which sets forth all the exceptions/ exclusions to the coverage). Really?? We live a long way from acid rain, magnesium, calcium chloride or sandstorms, and I garage my car. It seems a stretch to say the factory-applied paint job on the hundred-thousand-dollar+ car won’t remain “shiny” without spending this additional $1,300. Also, as to protecting the car seats against stains from “blood, urine, mold or mildew," the chance of any of those occurring from my use of the car is not high:). Together, the four plans bumped the price of the car by some $4,300 (about 8% or so of my lease cost), for what appears to be only marginal benefit. ‘Would very much appreciate your take on such. ‘Best, Brian More

Great experience. Creed was very professional as well as the finance manager. We will recommend the dealship Creed was very professional as well as the finance manager. We will recommend the dealship More

The worst customer service ever! No one, literally no one interested in your questions right after they sell the car to you. Also, a month after buying my car i got to service where No one, literally no one interested in your questions right after they sell the car to you. Also, a month after buying my car i got to service where I’ve been “highly suggested” to replace all tires for more than 1K. Umm so you guys sold me the car a month ago with bold tires? Right. No one had a clue. And the cherry on the top, 2 months later i still have no title for my car which was paid off right away! Calling, calling, calling no answer for weeks!! Omg what a disappointment for this unprofessional dealership. Never come back and recommend no one. More

I am an out of state customer, these guys stalled me for two days, they simply would not provide me with a purchase order so I could get them a full payment. First person literally stopped communicating, th two days, they simply would not provide me with a purchase order so I could get them a full payment. First person literally stopped communicating, then I was assigned Tim Larson by the sales manager, Tim was no help, he spent all day telling me he needed to wait for his manager to give me a purchase order, mind you I was not asking for any discount, he also insisted they needed the pull a credit application even though I was using my own bank and money. By the end of day 3 they called me to tell me the car sold. Transparency 0, profesionalism 0, communication skills 0. More

Please do not force an answer to this question as it risks my not responding to the survey risks my not responding to the survey More

No Owners manual provided. I was told BMW doesn’t provide them anymore. I bought one on EBay. No second key with car. I was told a duplicate had to come from Germany. I g I was told BMW doesn’t provide them anymore. I bought one on EBay. No second key with car. I was told a duplicate had to come from Germany. I got one from the service dept when I brought the car in for minor repair and windshield protection I purchased with vehicle. I emailed the sales mgr prior to this review. No response. More

Great experience. Staff are very courteous and knowledgeable and went out of their way to make sure we were well taken care of. Staff are very courteous and knowledgeable and went out of their way to make sure we were well taken care of. More

Fatima Fonseca is the best at her job. She helped me every step of the way. She should get a raise. I loved the way she treated me, and getting my new BMW was so easy. I'm so grateful. She helped me every step of the way. She should get a raise. I loved the way she treated me, and getting my new BMW was so easy. I'm so grateful. More

Creed was very accommodating to my goals, budget, and limited time away from work. Once we found a car, he executed the lease in record time. I have always had the best service from sales and services at limited time away from work. Once we found a car, he executed the lease in record time. I have always had the best service from sales and services at Niello and will definitely seek out Creed first when my lease comes due in a few years! More