Niello BMW MINI

When at the dealership people and service is great. Unfortunately when you need to speak to someone by phone, nobody will answer their phone or call you back. Unfortunately when you need to speak to someone by phone, nobody will answer their phone or call you back. More

Followed Billy over from Roseville BMW, not many people are transparent in the auto industry but Billy was through the whole lease process, he even went above and beyond for us when BMW of Roseville wouldn are transparent in the auto industry but Billy was through the whole lease process, he even went above and beyond for us when BMW of Roseville wouldn't regarding a service and recall issue, he earned a customer for life. Have always heard great things about the Niello company and their amazing BMW service department. Truly looking forward to experiencing a full white glove full sales/service experience in the greater Sacramento area. More

Terrible experience, from financing to car delivery. The finance person -Marty was the worse. He was obviously annoyed that I wasn’t buying all the extras and rushed me through the process. He was so un The finance person -Marty was the worse. He was obviously annoyed that I wasn’t buying all the extras and rushed me through the process. He was so unprofessional, I should have walked out! After I took possession of the car, it was dirty, gas-less and it was late at night. I had to wait for the sales person to get the gas card and go full up the tank! The experience couldn’t get any worse. I called the dealer after a few days because I didn’t know how to work my car and I was feeling put off by the whole situation. I was told by Curtis that my trade in was a “bad deal” and if I wanted my trade in back that I could have it back because they weren’t going to make any money off the trade in. Then, if this wasn’t enough, the finance department never paid off my trade in. I had my lender call me and a late fee was applied to my account because the ball was dropped. I truly regret giving this dealer my business. I will not be retuning. More

Ali the sales man that took care of me was very helpful and nice and easy to work with. and nice and easy to work with. More

my experience at the dealership was great. Ryan was a fabulous salesman and so easy to work with. He knows his products. He knew all about the car and you could tell he likes cars. I was buyin Ryan was a fabulous salesman and so easy to work with. He knows his products. He knew all about the car and you could tell he likes cars. I was buying a pre-owned Mini. Everyone else was very nice. They have coffee and a couple snacks so that’s nice since I was there for about two hours or so. More

The sales person was very easy to work with. He made the whole transaction very pleasurable. He made the whole transaction very pleasurable. More

Fatima and the finance manager could not have made the experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so muc experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so much. More

Great experience with Tony. Very professional and fun to work with. Would recommend highly to anyone. Very professional and fun to work with. Would recommend highly to anyone. More

Niello Mini - the dealership itself is clean and seems organized. Good coffee and snacks were provided in the lobby. Nice clean bathrooms. organized. Good coffee and snacks were provided in the lobby. Nice clean bathrooms. More