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Niello BMW MINI
Sacramento, CA
416 Reviews
Serving the Sacramento area, Niello BMW Sacramento, located at 2020 Fulton Ave in Sacramento, CA, is your premier retailer of new and pre-owned vehicles. Our dedicated sales staff and top-trained technicians are here to make your vehicle shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal vehicle today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 416 reviews
February 21, 2025
Subject: Unfortunate Experience at BMW of Sacramento I am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the dealership was tainted by ethical concerns, misinformation, and a blatant disregard for customer satisfaction. I drove from San Francisco to Sacramento three times—investing significant time and resources—only to be met with deceptive practices, where the numbers for my deal were constantly changing. This left me feeling manipulated throughout the negotiation process. I had gone the extra mile to special order my BMW, expecting a personalized and seamless experience. Unfortunately, when I arrived to pick up my car, not only was it not what I had ordered, but I also discovered that the vehicle did not include the technology package I had requested—a critical issue for both my safety and that of my son. To make matters worse, I had already signed the deal without realizing this vital omission. Throughout the process, I spoke with Justin, who acted as if he were the highest authority on the matter. Despite his assurances that everything would be taken care of, his behavior was extremely unprofessional. Not only was he rude and disrespectful—hanging up on me during our conversation—but Paul, the general manager, never contacted me to address my concerns. They have wasted my time completely. I waited four months for my new car, trusting that the dealership would resolve these issues and make things right, only to be treated badly and left with unresolved problems. The repeated instances of changing deal terms, the failure to deliver the correct vehicle configuration, and the unprofessional behavior exhibited by the staff at BMW of Sacramento have left me extremely dissatisfied with their service. I strongly advise potential customers to exercise caution and thoroughly scrutinize any dealings with this dealership to avoid similar disappointments and frustrations. More
by Jessica
February 17, 2025
Ryan was pleasant to work with before the sale. Responsiveness went way down after the sale. During the closing process, I was tricked into purchasing an undesired option. When I requested cancella Responsiveness went way down after the sale. During the closing process, I was tricked into purchasing an undesired option. When I requested cancellation, it was readily agreed to but dealership did not send reinbursement check as promised. 4 weeks later I am still waiting and no one from dealership has any sense of urgency about resolving it. More
by ERIK37
Verified CustomerFebruary 10, 2025
We had a great experience at Niello BMW Sacramento. Our sales person, Dalton, was very knowledgeable and helpful. Our sales person, Dalton, was very knowledgeable and helpful. More
by CHERYLDUFFUS
February 10, 2025
So helpful and friendly! They made every part of our experience simple and smooth. We love our new car! They made every part of our experience simple and smooth. We love our new car! More
by D Grace
February 07, 2025
Creed's patience through the sales process which lasted about 9 months is really appreciated. about 9 months is really appreciated. More
by KOCHUMOL
February 04, 2025
My experience with Niello was a mixed bag. All of the staff were very friendly and knowledgeable. The car (i4-e40) was at a very good price, spotless and fully charged. When sitting down to wo All of the staff were very friendly and knowledgeable. The car (i4-e40) was at a very good price, spotless and fully charged. When sitting down to work out the offer I was told there was a theft deterrent system installed on the car and it would add $1295 to the price. I said I didn't want it but was told it was already installed and couldn't be removed but that they would knock the price down to $995(they claimed that's their cost though I doubt it.) Unfortunately I didn't catch it when doing the paperwork but I was in fact charged the full $1295. And when they said it was already installed, what they meant was that they used a piece of double stick tape to adhere it to the inside of one of the storage cubbies in the back of the car. The device is nothing more than a gps tracker. My second gripe was that at no time in the purchase process was I told that the car only came with one key. When I asked about getting a second key I was told I could order one from any BMW dealer(since Niello isn't my closest dealer). No offer to get me one. So now I've had to order another key for $600 plus whatever the service department is going to charge me to program the key(I'm guessing another $200-300) to the car so that I have full functionality with it. I don't think I would do business with them again. More
by jkaufman708
Employees Worked With
February 04, 2025
It was a great experience and great service. Much appreciated. Repeat customer and will be back again. Much appreciated. Repeat customer and will be back again. More
by JKASTAN
January 31, 2025
Everyone we dealt with was very professional and helpful. This is our 5th BMW and our 4th purchase from Niello BMW Sacramento. This is our 5th BMW and our 4th purchase from Niello BMW Sacramento. More
by DEBBIELMCG
January 27, 2025
Smooth transactions with friendly knowledgeable staff. Recommending purchasing a car from this dealership. Efficient and effective Recommending purchasing a car from this dealership. Efficient and effective More
by TAILOREDLEARNING
January 22, 2025
Niello dealers have provided a great experience. We previously purchased a vehicle from Neillo Audi then returned to Niello BMW for our second consecutive purchase. We previously purchased a vehicle from Neillo Audi then returned to Niello BMW for our second consecutive purchase. More
by racerrex90
