Niello Audi - Service Center

Appreciated the extra effort to fit in an additional service that was needed in a few mos to save me the time of making a return visit. Completed the service ahead to the estimated time given. Very a service that was needed in a few mos to save me the time of making a return visit. Completed the service ahead to the estimated time given. Very appreciative. More

We only needed a decal (etron) for the charging door to be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 mi be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 minutes we asked if the paperwork was ready, no just 5 more minutes. Dain went and helped another customer for 20 minutes. After waiting over an hour, Dain put the paperwork through (taking less than 2 minutes) and we were allowed to sign and leave. Seemed like low situational awareness and that we could have been pushed through much more quickly all things considered. More

The work took extra time but give me a rental and really appreciate the offer and work completed appreciate the offer and work completed More

I had a concern about the oil level in my A4 and whether the oil sensor was working. I did not have an appointment, but they took it into the shop and used a oil dipstick to determine the oil level was corr the oil sensor was working. I did not have an appointment, but they took it into the shop and used a oil dipstick to determine the oil level was correct. Thanks for the friendly service provided. I will always use Niello Audi to service my car. More

Service was great! Hector was very thorough as usual. He explained everything in detail to ensure my understanding. Hector was very thorough as usual. He explained everything in detail to ensure my understanding. More

The Audi Dealership went out of their way to make my appointment enjoyable and kept me informed throughout their inspection process. appointment enjoyable and kept me informed throughout their inspection process. More

Excellent service as always twitch car completed and delivered as promised. Clean and ready to go delivered as promised. Clean and ready to go More

This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

Always on time and very nice, car was fixed first time. Helpful with the loaner car as well. Helpful with the loaner car as well. More

Enjoy having James as my contact every time I come in. Plus all the staff I’ve dealt with has been excellent. Plus all the staff I’ve dealt with has been excellent. More