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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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June 25, 2023

The service and the attention from James French always it’s Amaizing. Always on top of the things. Very good dealer as well. Big and great support always More

by ALBERTO.1979
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James French , Charlie Zink
Jun 28, 2023 -

Niello Audi responded

Thank you for your kind words, Alberto! We are truly lucky to have James on our team here in Sacramento and are glad to know that he always provides you with 5-star service and attention. See you next time!

June 24, 2023

The service center at Neillo Audi is always fast, efficient, welcoming, and professional. Dain Bryant is excellent. More

by BOBSALLADAY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
Jun 28, 2023 -

Niello Audi responded

So glad that our team is always able to provide you with efficient, welcoming, and professional service, Bob! We will make sure to pass your special thanks along to Dain. See you next time!

June 24, 2023

Very limited contact, very poor follow thru by the car salesman, told a car would be brought to the store only for it to not be brought to the store the day it was promised. Was not given next steps in th More

by ANGELUS
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Charlie Zink
Jun 28, 2023 -

Niello Audi responded

Angelus, Thank you for taking the time to bring this to my attention. I'm sorry to hear that we did not provide you with the level of follow-up that you were looking for. If you would be willing to discuss your experience further, please reach out to me at 916-890-2283. Thank you, Charlie Zink, General Manager

June 23, 2023

Very good service although did not completely address the acceleration issue maybe next time most likely it's the car More

by patbob5150
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 30, 2023 -

Niello Audi responded

We appreciate you taking the time to leave us a review. Our apologies that we were not able to completely address the acceleration issue you were experiencing during this visit. If you have any questions, please do not hesitate to reach out to us.

June 23, 2023

Great experience again with Niello Audi service center. My advisor James French went above and beyond making sure I was taken care of on this recent visit. Very Happy! More

by EVAN.POOLE1997
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JAMES French
Jul 12, 2023 -

Niello Audi responded

We appreciate you taking the time to acknowledge James and his great work, Evan. Thank you for sharing your review and we look forward to seeing you at your next service visit!

June 23, 2023

Dane is (yet again) wonderful to work with. Though this service was only for an oil change he made the experience a pleasant one. More

by kelly.o.clancey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service- Dane
Jun 28, 2023 -

Niello Audi responded

Isn't Dane wonderful, Kelly? We are truly lucky to have him on our team here in Sacramento and it's great to know that he made your recent oil change such a pleasant one. See you next time!

June 23, 2023

Niello Audi has always been a great resource for my service needs on my new 2022 Audi Avant. Very attentive to my issues when they arise. Great people, service and understanding!. More

by EVAN.POOLE1997
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JAMES French
Jun 28, 2023 -

Niello Audi responded

Evan, We appreciate you taking the time to leave us a review! We're glad to know that our service team has been such a great resource for your 2022 Audi Avant. It is always such a pleasure working with you as we look forward to your next visit!

June 20, 2023

Erik Carr has always been super working with me and my Q7! Loaner service is tip notch too! Thank you! More

by stevehorningeds
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
Jun 28, 2023 -

Niello Audi responded

Steve, We appreciate you taking the time to leave us a review! We are lucky to have Erik on our team here in Sacramento and we're glad to know he takes such great care of you and your Q7. We look forward to your next visit!

June 20, 2023

Work done within requested timeline. Still can’t get over that it cost $1,500 for a single axel brake job. Customer service was efficient and courteous. More

by NIELLOAUDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jun 30, 2023 -

Niello Audi responded

So glad that we were able to complete the work on your vehicle within the requested timeline and that you appreciated our team's efficient and courteous customer service. If you have any questions or concerns about our service pricing, please do not hesitate to contact me directly at 916 480-2829. Scott B, Service Manager

June 17, 2023

Continue to have excellent service experience at Niello Audi. My service consultant Dain Bryant always goes above and beyond, keeping me informed, doing what he can to make the visit as convenient as possi More

by AMG94107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant Dain Bryant
Jun 21, 2023 -

Niello Audi responded

Thank you for your continued trust in our Sacramento Service Team! Dain is truly an all-star on our team here in Sacramento and we're glad to know that he did everything in his power to ensure that your recent visit went smoothly. We look forward to seeing you for your next service!

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