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Niello Audi - Service Center

Sacramento, CA

4.8
361 Reviews

361 Reviews of Niello Audi - Service Center

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January 15, 2024

Excellent service and communication. Omar took great care of me and even had my car detailed because they had to keep it for so long (only because they had to special order a part). More

by SHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Niello Audi responded

Thank you for your business and this review. We're happy to hear Omar was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 12, 2024

Good contact and great service! I had a clear bra applied. The job they did was professional and thorough. More

by MSCHIVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milana Savchenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 12, 2024

Wonderful communication and follow through with required repairs! Everything requested was completed as expected! Thank you! More

by knazworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 12, 2024

Dealership has a very friendly staff that ensure you are well taken care of. Very happy with the service Dain proves me. More

by russellmdunbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve - Parts Manager
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Jan 13, 2024 -

Niello Audi responded

Thank you so much, Russell, for your kind words, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 11, 2024

Your Customer care team are my cars best friends. Great service, great communications. I trust their advice. More

by lmalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 09, 2024

As always, the team at Niello always take care of me very well, excellent service team More

by lawwailok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 07, 2024

I had not been to the service department for several years. The changes they have made have improved the ease of making service appointments. Erik is always responsive and helpful in answering my questi More

by MyQ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Niello Audi responded

Thank you for your business and this review. We're happy to hear Erik and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 07, 2024

Great customer service. Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 05, 2024

Omead was great from start to finish. Made sure me and my vehicle were well taken care of More

by cron.christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2024 -

Niello Audi responded

Christopher, Thank you so much for your kind words for Omead, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 05, 2024

Great service. Good rep and great manager. They dealt with unexpected challenges and always come through. Best service I've had from a dealer. More

by KERMIT.DOEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2024 -

Niello Audi responded

Kermit, Thank you for taking the time to share your thoughts on working with James and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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