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Niello Audi - Service Center

Sacramento, CA

4.8
357 Reviews

357 Reviews of Niello Audi - Service Center

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December 29, 2024

James was great. Explained everything well. Even went out in the rain to bring my car up for pick-up More

by DOCAREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 29, 2024

Dain was a rock star! Please be happy that i took the time to fill this out and dont put stupid minimum word requirement!!! :( More

by RMENDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 28, 2024

Omead provided friendly, knowledgeable service information, kept me updated on timing while I waited, and included tire rotation and balance. Very pleased. More

by GINACROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 28, 2024

Easy to get in and out. Omead is great to work with. I have 2 audis, they service them both. More

by TRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 26, 2024

This dealership sold me a lemon radio and won't honor the lemon law or anything because it was a dealer demonstrates. My car Q7 has less than 15000 miles and can't fix radio More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Lyon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Saephanh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
1.0
This rating includes all reviews, with more weight given to recent reviews.
James French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Thetford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Burris, Harold Valencia, Steve Browning
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Dec 27, 2024 -

Niello Audi responded

Johnnie, thank you for sharing your feedback. I apologize for the inconvenience you’ve experienced with your vehicle's radio. With dealer demonstrators, certain conditions may apply that differ from new vehicle purchases regarding lemon law eligibility. However, after reviewing your concerns, we’d like to clarify that the radio issue was resolved with the most recent software update. We understand your frustration and want to assure you that we are committed to resolving concerns for all our customers. If the radio is still not operating correctly, please contact your service advisor and we will continue to explore solutions if needed. Thank you for bringing this to our attention, and we look forward to helping you in the future. Thank you, Aaron Thetford, General Manager

Dec 28, 2024 -

Johnnie Powell responded

After further review my Audi Q7 software continues to an issue. I contacted Neilo Audi today. There is still no fix for my software issue since April 2024. (Almost 9 months since MMI CONSOLE GREYED OUT. My radio issue has not been resolved with a Q7 with less than 1500 thousand miles on the Q7. No manager has even talk to me about the issue. I have been in contact with Audi headquarters. If any othe costumers have had a greyed out MMI CONSOLE please respond on this form . It has been very painful for 9 months dealing with the issue, after you take care of your vehicle. I will glady answer any questions about this software that can't be fixed. Johnnie 916-475-9121 No manager at Neilo Audi has contacted me. They just send me to service advisors. 1/2 star

December 25, 2024

It was a great experience bring my vehicle in for service and get a recall done within a day. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Niello Audi responded

Thank you for your business and this review, David. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 24, 2024

Omead very knowledgeable and helpful! We appreciate him very much. Thank you to him ant to Niello Auto. More

by acondrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Loud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Omead delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 24, 2024

The dealership has a welcoming atmosphere. All staff were friendly and compassionate. The service was timely and well executed. More

by MNESMIYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milana Savchenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Niello Audi responded

Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 23, 2024

Would have scored a 5 across the board, but the tech that took my car out after the repair work was completed and blasted around the dealership, pulling 0.8 g in acceleration when it was wet out earns at lea More

by ryan.j.trapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Niello Audi responded

We are very happy to have provided you with such a positive experience, Ryan! We sincerely value your business and look forward to your next visit. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

Dec 27, 2024 -

ryan.j.trapp responded

Read the review Scott. Very displeased with your techs out flooring my car after completing the service. Dain was great. he's the reason for the overall score.

December 22, 2024

Wonderful service. That kind of service is truly the reason I continue purchasing Audi automobiles. More

by chearn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatyana Homacki, she was fantastic!
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Dec 23, 2024 -

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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