Niello Audi

When we arrived at Audi Niello at first glance it’ll seems nice but once we walked into the building you can already feel the dynamic is off. The sales people and managers are fake smiles and hand shake seems nice but once we walked into the building you can already feel the dynamic is off. The sales people and managers are fake smiles and hand shakes at first, it’s later when they show who they really are. We get the car pulled up for the test drive and this car not only has one curbed wheel but all 4, tires are bald as well, and the brakes are almost shot. Also please be super cautious and make sure you look thoroughly through the CARFAX on Audi Niello cars, this particular car also never had an oil changed until 20K miles which is horrible for an engine mechanically speaking. After we get back from the test drive, we liked the car and we kept being told it was cpo during the drive and for a bit when we got back. This is where they get deceitful, they lied and handed us documents saying the car is CPO but in fine print it is just saying an inspection was done, but the inspection wasnt even real. Audi CPO cars have to be practically spotless to be CPO and this dealership fabricated the cpo inspection and this is true because they checked off the box on the cpo inspection sheet saying the wheels were undamaged (keep in mind all 4 were curbed) and they also said this car had regular oil changes (it did not). While we were negotiating we wrote down our concessions that we wanted done/fixed on the car. We wrote fix the rims, new tires, and CPO. When the sales person brings it back from the managers office they have a big “X” over the CPO we wrote, and the sales person wrote word for word saying it’s already CPO so that’s why we crossed it out. Then we go back and fourth a little bit then the finance or sales manager comes out and literally wants to argue and lie. He wants to say this car is cpo and I have more experience doing this than us. Trying to say we don’t know what we’re talking about and he tells us the car would be CPO after purchased. This is not how AUDI USA handles CPOing cars. This car was also not up to AUDI USA standards to be CPO and Niello was already denied the CPO certificate and wanted to lie and perjurize documents to get us to believe the car was Cpo at all cost just to get a sale. This is not the first review or case of this happening at Audi niello, this is a reoccurring phenomenon because of the management at Audi Niello. More

Such a professional dealership and very trustworthy. And Cain is the best. He has kept checking in with me over the years. So glad I can rely on Niello for sales and service. And Cain is the best. He has kept checking in with me over the years. So glad I can rely on Niello for sales and service. More

Amazing place friendly willing to help and work out the problem with you.Great customer service and care. problem with you.Great customer service and care. More

Everything was handled with my warranty and James kept me updated throughout the process. Niello Audi is always professional updated throughout the process. Niello Audi is always professional More

Appreciated the extra effort to fit in an additional service that was needed in a few mos to save me the time of making a return visit. Completed the service ahead to the estimated time given. Very a service that was needed in a few mos to save me the time of making a return visit. Completed the service ahead to the estimated time given. Very appreciative. More

We only needed a decal (etron) for the charging door to be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 mi be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 minutes we asked if the paperwork was ready, no just 5 more minutes. Dain went and helped another customer for 20 minutes. After waiting over an hour, Dain put the paperwork through (taking less than 2 minutes) and we were allowed to sign and leave. Seemed like low situational awareness and that we could have been pushed through much more quickly all things considered. More

The work took extra time but give me a rental and really appreciate the offer and work completed appreciate the offer and work completed More

Service was great! Hector was very thorough as usual. He explained everything in detail to ensure my understanding. Hector was very thorough as usual. He explained everything in detail to ensure my understanding. More

I had a concern about the oil level in my A4 and whether the oil sensor was working. I did not have an appointment, but they took it into the shop and used a oil dipstick to determine the oil level was corr the oil sensor was working. I did not have an appointment, but they took it into the shop and used a oil dipstick to determine the oil level was correct. Thanks for the friendly service provided. I will always use Niello Audi to service my car. More

Over all such a great experience as always. Going from my first vehicle to my second absolutely flawless. Going from my first vehicle to my second absolutely flawless. More