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Niello Audi

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
514 Reviews
Welcome to Niello Audi Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
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2350 Auburn Blvd

Sacramento, CA

95821

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Showing 514 reviews

July 28, 2023

Dealership is efficient and Eric Carr is my guy. Always super helpful and goes the extra mile. More

by jz1532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

Isn't Eric wonderful? We're truly lucky to have him on our team here in Sacramento and it's great to know that he always goes the extra mile for you.

Aug 03, 2023 -

jz1532 responded

Eric is awesome and a pleasure to work with. Great sense of humor and easy going attitude, all whilst getting stuff done expeditiously.

July 27, 2023

This dealership can be depended on to have experts service your vehicle & provide valuable information about it's mechanical status. More

by ARLENE.MCDONALD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold paired my iPhone 14 with the Audi after it was serviced at my request. He was expert & patient--a class act@
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Aug 03, 2023 -

Niello Audi responded

Arlene, We're so glad that Dain, Harold, and the rest of our service team here in Sacramento can be such a resource for any questions that come up concerning your vehicle. We will make sure to pass along your kind words!

July 27, 2023

Cracks in my front brake rotors due to warping and worn brake pads were not detected when I originally brought the vehicle in to replace the bushings. I then had to bring the vehicle back in to take care More

by MXRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Carr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

MXRIOS, Thank you for your feedback. I understand your frustration with having to bring your vehicle back to our service department and for that, I apologize. Unfortunately, driving with torn bushings can sometimes mask the feel of brake vibration as the suspension has much more play with torn bushings. I’m happy to hear our service team was able to inspect your vehicle at no charge when you brought it back and make the recommendation to replace your front brake rotors. At Niello Audi, we value your business and hope to see you again in the future. Thank you, Scott Bunker, Service Manager

July 26, 2023

Service department is amazing. Scott Bunker is a great manager, connects with the customer and provides top notch service. James French also did a great job and was very clear wi More

by KERMIT.DOEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We appreciate you taking the time to walk us through your recent service visit. It's wonderful to know that Scott and James helped to make the experience such a great one. Thank you for choosing Niello Audi!

July 26, 2023

Great service. I have been a loyal customer since I purchased my pre-owned Q5 in 2016 from Niello. I make a point to stop for a service inspection at Niello Audi ev More

by EROVAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

Thank you for your continued trust and support! It is truly a pleasure taking care of you and your Q5 and we're glad to know an annual inspection with us is always a part of your summer plans. See you next year!

July 26, 2023

Cain was a great service advisor that promised and delivered. He is very passionate and professional. More

by SIMSISIT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

Thank you for taking the time to acknowledge Cain's great work! We will make sure he sees your review. Please let us know if there are any Audi sales, service, or parts needs that we can lend a hand with in the future!

Aug 03, 2023 -

SIMSISIT3 responded

Thank you

July 25, 2023

Since I book My appointment online, til I buy my new E-tron, he experience was easy, honest and straight forward, they have a great car collection and super clean More

by Mark R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

Mark, We're so glad to know that your recent sales experience was an easy and honest one! Please do not hesitate to reach out to us if there is anything we can assist you with in the future. Happy driving!

July 25, 2023

Cain Carter is super friendly and helpful in explaining the car’s features. It was truly a pleasure purchasing my car at Niello Audi. More

by JEANNEMILLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kao Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Biondi
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Aug 03, 2023 -

Niello Audi responded

Jeanne, How wonderful to know that your sales experience with Cain was such a pleasure. We will make sure to share your kind words with him!

July 25, 2023

All of the staff at Niello were very helpful and accommodating. Service was fast and convenient. More

by briffraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We're glad to know that Hector, Jennifer, and the rest of our team here in Sacramento made your recent service visit such a fast and convenient one. Thank you for choosing Niello Audi!

July 24, 2023

I found it Nilo Audi service is very efficient and I was out of there within 15 minutes. More

by JIMNTRA
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Niello Audi responded

We're glad that our team was able to get you in and out so efficiently! Thank you for choosing Niello Audi and please do not hesitate to reach out to us if you have any questions.

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