Niello Audi

Feel as though the problem with my car is finally fixed. James went above and beyond. James went above and beyond. More

Professional, knowledgeable and easy to talk to. Kept to the deal with no hidden costs. Kept to the deal with no hidden costs. More

We had a great experience from our first visit through the final signing of our lease agreement with Rosa. Everyone was extremely helpful. the final signing of our lease agreement with Rosa. Everyone was extremely helpful. More

Great customer service. Provided service on his day off. Really appreciate the communication as well. Provided service on his day off. Really appreciate the communication as well. More

Very professional and thorough. He went the extra mile for us trying to fix a heater problem. He went the extra mile for us trying to fix a heater problem. More

Honestly, this has been the best used car experience I’ve ever had! They made the process simple and have taken good care of us since the purchase. Will 100% purchase my next vehicle from them. ever had! They made the process simple and have taken good care of us since the purchase. Will 100% purchase my next vehicle from them. More

I have always had excellent service and support at Niello Audi. We have three Audis, all have been serviced here. Audi. We have three Audis, all have been serviced here. More

the service is, in and of itself great. ..Thanks in large part to Dan....and his service advisors. BUT, for the second time in 4 months my car was not washed, cleaned or otherwise in the sa ..Thanks in large part to Dan....and his service advisors. BUT, for the second time in 4 months my car was not washed, cleaned or otherwise in the same condition that I brought it in. Because of extended warranty issues I was using a loaner for more than 10 days. Three times I was given the expectation that I would get my car back on a certain day/or date and that didn't happen. So, when I finally could get my car I could refill the gas. So, I got a dirty car, new wiper blades and a dirty front window and $10/gallon charge to replace gas. Insult + injury....Love Cain, love Dain...losing faith with the dealership.... More

Great service and friendly, professional staff who ensured that I was kept apprised of the necessary repairs and the services rendered. ensured that I was kept apprised of the necessary repairs and the services rendered. More

The sales experience was satisfactory with Cain, except for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would be in the same condition as when I dropped it off at Niello Audi. Consequently, I will not be doing business with Niello Audi or any Niello dealerships in the future. I was deeply disappointed that a minor issue with a due bill escalated into a complex problem and resulted in significant deterioration of the appearance of my Vehicle. I had previously owned a few Audis, S5, A7, SQ5 (was also purchased at Niello Audi Sacramento ), Q7, A7e, and the recent one I purchased at Niello Q7 that was ruined. I never had issues with any other dealerships in the Bay Area. I hope I learn my lesson from this experience and never go back to any Niello Dealerships. More