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Newton Ford South - Service Center

Shelbyville, TN

4.6
80 Reviews

80 Reviews of Newton Ford South - Service Center

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March 28, 2025

The service team at Newton Ford South is always dependable. I really appreciate Josh and his honesty any time I have questions about repairs. I couldn’t even get a response from other dealerships w More

by Thereeds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Sartin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Newton Ford South responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Newton Ford South. We look forward to having you as one of our valued customers for many more years to come!

Mar 30, 2025 -

Newton Ford South responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Mar 30, 2025 -

Newton Ford South responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

March 25, 2025

Always professional and courteous. Answers any questions we may have. They are on the short list when we decide to buy again. More

by rogerbingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Dunavant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sartin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rian Lusk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Newton Ford South responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Roger, and it's great to hear about your excellent experience here at Newton Ford South.

February 27, 2025

Belinda is a big reason why I always buy from Newton Ford South. She always goes above and beyond to accommodate my busy schedule when I bring my Fords in for routine service. She has a great attitude and is More

by Mike DeFoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Dunavant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Newton Ford South responded

It has been a pleasure serving you, Mike. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Newton Ford South, we look forward to having you as a valued customer for many years to come!

January 16, 2025

My truck had been in disrepair for a while now and Josh in the service department helped me get the truck transported to the dealership and fixed within 24 hours! Both him and the technician were both extr More

by Nitras
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Sartin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Newton Ford South responded

Thank you for taking the time to share your thoughts on working with Joah and our team. We're glad to hear we delivered such a great experience!

September 07, 2024

Thank you Belinda for your outstanding customer service! !! You really made a difference. Greatly appreciated. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Dunavant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2024 -

Newton Ford South responded

Thank you so much, Paul, for your kind words for Belinda and for taking the time to leave us this wonderful feedback!

July 27, 2023

I bought a new 2020 Edge ST, my second form Newton Ford. When in the process I told the finance guy I wanted the BEST and longest bumper to bumper warranty Ford had and I did NOT want an aftermarket warrant More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Belinda Dunavant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Castro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Ford
Jul 28, 2023 -

Newton Ford South responded

Hi Tom, Thank you for taking the time to share your feedback with us. We are so sorry that your recent service visit was disappointing, and we want to make this right. I understand that our Owner/Operator, Mike Castro, has spoken with you again, scheduled a follow-up service visit, and is working with you to rectify this situation. Thank you for giving us the chance to do so! Sincerely, Katie R.

June 18, 2023

The dealer was really nice. Robyn I will Will give her 10 stars. She was so helpful and nice to me. I was her first customer. Hope she keep up it up to sell lot of cars and truc More

by Williamwinn7717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Dunavant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Newton Ford South responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robyn met your expectations. Thank you for choosing Newton Ford South, William, we look forward to having you as a valued customer for many years to come!

May 23, 2023

Ken Smith was so AWESOME to work with, did not pressure you into anything. This is the 2nd vehicle I have purchased thru Newton Ford and would highly recommend the staff there. Went in for a service on my More

by tracyhaskins93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Robinson
May 24, 2023 -

Newton Ford South responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ken here at Newton Ford South.

May 08, 2023

Rigo was great, a professional service done right with high standards. Honesty, trustworthiness, and transparency in challenging situations, awesome repair shop More

by Daniela Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gaskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo Garcia
May 08, 2023 -

Newton Ford South responded

Daniela, Thank you so much for your kind words for Rigo, and for taking the time to leave us this wonderful feedback!

October 26, 2022

I contacted Belinda Dunavent about an oil change service on my Nissan Frontier. She was very kind, thorough and professional. More

by pcbrewer.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Belinda Dunavant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Newton Ford South responded

Thank you for taking the time to share your thoughts on working with Belinda and our team. We're glad to hear we delivered such a great experience!

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