Newins Bay Shore Ford

Everything went smoothly, I got what I wanted, and everyone was very accommodating. Everything that was agreed upon was as discussed. I would go to this dealer again. everyone was very accommodating. Everything that was agreed upon was as discussed. I would go to this dealer again. More

Joe seemed to know all about the Edge. He showed us how everything worked before we left the dealership. He called a day later to make sure everything was going well,and if we had any questions. everything worked before we left the dealership. He called a day later to make sure everything was going well,and if we had any questions. More

The sales process went smoothly. Freddy was thorough and helpful. We were given a fair amount on trade-in. This is our fourth new Ford since 2001 and we have been happy with them all. helpful. We were given a fair amount on trade-in. This is our fourth new Ford since 2001 and we have been happy with them all. More

The overall experience was very pleasurable,Freddy made sure the whole transaction went smoothly. We were greeted by friendly faces and made to feel very comfortable. I will definetly recommend the dealers sure the whole transaction went smoothly. We were greeted by friendly faces and made to feel very comfortable. I will definetly recommend the dealership to friends and family and in the event we are in the market for another vehicle, Newins ford is where i will be. More

Freddy Parrilla seemed honest and forthright with all information. Good knowledge of vehicle and eager to assist with test drives and showing other vehicles under consideration. information. Good knowledge of vehicle and eager to assist with test drives and showing other vehicles under consideration. More

Leased a new 2012 Ford Focus. Charlie was a great salesperson, had no pressure whatsoever. Worked with me to get a great deal so I could afford the car I wanted. I even had another dealer tell me I g salesperson, had no pressure whatsoever. Worked with me to get a great deal so I could afford the car I wanted. I even had another dealer tell me I got a good deal. This was my first time getting a brand new car and the whole process was pretty quick and painless. As far as sales go, I would definitely recommend it. More

My vehicle was dropped off for service three separate times for the same concern cause they kept misdiagnosing and were unable to duplicate the concern. Then the last time the car was there, they attempt times for the same concern cause they kept misdiagnosing and were unable to duplicate the concern. Then the last time the car was there, they attempted repairs in which it appears the interior portions of the lower dash had to come apart. I get a call my vehicle is ready and when I go to pick it up, I find they broke the sill plates, shifter trim, center console was loose, center trim gouged, head liner and visors stained etc. The car was poorly repaired and put back together. When I brought the concern to the owner's attention which was then directed to the service manager, Chet yelling, cursing etc accuses me of damaging the vehicle and so on. Great customer service that is. Please tell me how my vehicle gets mysteriously damaged by me after you service it, especially since I never even got to pick up and take the vehicle home. This dealership is the worst in atmosphere, ethics, service and every aspect. I wouldn't even recommend it to my worst enemy! More

I just purchased a new 2011 Explorer from Newins. I went I just purchased a new 2011 Explorer from Newins. I went to the dealership 4 times before finally purchasing this vehicle. This is my usual routine. I just purchased a new 2011 Explorer from Newins. I went to the dealership 4 times before finally purchasing this vehicle. This is my usual routine. I first go to test drive, then bring my wife in to test drive, then on the final 2 visits get my best price. I go prepared from all of the research that I do. I have to tell you that Freddy, my salesman, could not have been more helpful in getting me the price that I wanted to pay. He is truly there for the customer and will do whatever it takes to make the sale. No pressure what so ever. Bob was my finance person and he also was friendly and worked with me on financing. I have not had to go for service yet as this Explorer is only 1 week old. I love the ride and after researching 11 vehicles, from cars to SUV's, the Explorer by far had the best ride. I was surprised by this. I previously owned a Mazda CX-9 and the Explorer blows this away. I got the limited edition with all of the bells and whistles. More

Had problems with the locking mechanism on my 2010 Transit Connect. After driving the car for over a year, the cargo doors stopped unlocking from the drivers side door. Considering this is a cargo van Transit Connect. After driving the car for over a year, the cargo doors stopped unlocking from the drivers side door. Considering this is a cargo van, it presented a problem. Brought it in 4 times, once the car sat there all day, and I was told they never got a chance to look at it. They never beleived me that the door locks were not operating properly on the driver side door. They sighted e mails from the Ford hot line that it was operating properly, and that there was no auto unlock feature from the drivers door. This was after a full year of all doors unlocking from the drivers side. They just wouldn't listen and didn't care. After the 4th visit they called me to tell me they think there might be a problem, of course this was after I contacted Ford customer service. I finally brought it to Bright Bay Ford Lincoln in Bay Shore. They diagnosed the problem on the first visit, ordered the part, and fixed it. The real crime is that I have bought 5 cars from their dealership, (not the Transit) and I own a local business for 30 years just up the block from Newins, just think what I tell my customers now. Charles D'Angelo More

Chet the service manager and jeff are the worst!!! They said they could not hear the wind noise in my car when I can hear it over the radio and the fan on high!!! They gave me the run around as well. I hav said they could not hear the wind noise in my car when I can hear it over the radio and the fan on high!!! They gave me the run around as well. I have scratches chips mud and grease on my brand new car and chet had the nerve to try and say how do I know you didn't bring it in that way. My car is still not fixed!!! STAY AWAY IF YOU CARE ABOUT YOUR CAR! More