Newins Bay Shore Ford

Fast, honest, no bait and switch. No haggling or stress, they took care of everything with my off-lease vehicle No haggling or stress, they took care of everything with my off-lease vehicle More

So I had the luxury of buying a new Bronco Sport recently and have not had the car for more than 14,000 miles before a slew of issues arise and I was met with complete disrespect by Kenneth Uss, and Xavier S and have not had the car for more than 14,000 miles before a slew of issues arise and I was met with complete disrespect by Kenneth Uss, and Xavier Stickney multiple times. To start not even 6,000 miles in there is issues with the radio touch screen and input working at all, i bring it in to have it serviced and am told they cannot continue the repair as I put an amazon bronco sport accessory that is a basic compartment organizer that sits behind the radio screen ontop of a panel they need to remove to get to the radio computer and replace it. After them telling me they were unable to remove it and its an obstruction, I came down personally and removed it in under 5 mins with spray bottle of water as it was only attached by small line of double-sided safe tape that as i mentioned was not obstructing and easily removed. After doing so and that repair was done, the panel in which they removed to get to radio cpu was not properly fitted back on when repaired and damaged by their technician. After i return and explain personally to Xavier Stickney what the issue is and how it is damaged and visibly not flush as they broke a clip when placing it back on, Xavier Stickney allows me to show him and explain him this issue, to agree with me that it is damaged. He proceeds to go have a conversation with his service manager Kenneth Uss and returns to me mentioning that kennth would like to have a word with me. I am brought to Kenneth by Xavier Stickney in which what felt like a set up to be told something different, to have Kenneth Uss have the audacity to try to tell me that the visibly damaged panel is not damaged and that " I should not worry about it and that it does not matter" proceeding to tell me " Their technician did not damage it and there is nothing he can do." This is when I lost my temper and went on to explain to Kenneth Uss angrily as Xavier Stickney watched that their technician is the only one who had his hands on the panel and that I did not damage it, as well that although Kenneth who is not paying for the vehicle brand new cannot tell me it would not make a difference to me who is paying for the vehicle if he ordered a new panel and further prolonged the repair. I was walked over with them expecting me to just be told something and believe it at face value, when they are clearly absurd. Not entirely sure how it is possible they found a job in customer Service as their treatment has been nothing but disrespectful. This alone was the first incident as later The Bronco received alerts driving at around 10,000 miles where driving of the vehicle was restricted and limited as it was having a fuel injector/drivetrain issue. I bring this instantly to the attention of Kenneth Uss and schedule another service where inconvenienced for another two weeks while they repair issues at their cost. Unfortunately it was not even my last visit as i am starting to hear ticking from the back of the car shortly after their drivetrain/fuel injector issue was repaired. Being that they just repaired it not a week or two prior i made sure to bring it to the attention of Kenneth again to be told directly by him that he would fix something if there was an issue to fix making it out as if i was naive or just making things up. After telling him sternly I was prepared for his response and made sure to take videoandaudio proof of the ticking and issue, he tells me that he will keep it longer for further inspection. Not even a day later, I am proven right with my inquiries of the noise and concern, told by Matthew Desilva that they replaced a couple more parts and found issues after further inspection and that i was correct. I am only writing this as it turned an experience of buying a new car and what was hoped to be one with less issues than the last into nothing but a complete laughingstock of customer service and a nightmare. Not even 15,000miles still has issues, I plan to return it asap More

I bought three cars from them. I would never go anywhere else. They are personable, friendly there’s no pressure and they make buying a car seamless. I would never go anywhere else. They are personable, friendly there’s no pressure and they make buying a car seamless. More

I ordered my truck two months ago. They walked me through, kept in touch with me. Excellent service from start to finish. They walked me through, kept in touch with me. Excellent service from start to finish. More