Newins Bay Shore Ford

Bad Experience Today I traded in my Ford C-Max early and purchased a Nissan Rogue. I had been a loyal customer of Newins Bay Shore Ford Inc. for many, many years. Today I traded in my Ford C-Max early and purchased a Nissan Rogue. I had been a loyal customer of Newins Bay Shore Ford Inc. for many, many years. Every 2 or 3 years I walked into that showroom and picked out a car I wanted to lease without quibbling price. In fact I leased exactly 4 cars from them and my husband purchased at least 3 from them. The C-Max is a hybrid and not without problems. The first winter it died in my driveway when the temperature got low. We had it towed back to Newins which is a pretty far from my home (aprox. 15 miles) and called them to let them know it was on its way. We asked that we get a loaner and was told "First come first served". So they expected me to travel in a bad snow and ice storm that far and hope I get there before someone else. I immediately got in touch with my salesman and he referred me to the owner. At that point I didn't want to get anyone in trouble so I just let it go. ( I was upset enough that a car less than a year old wouldn't start because the battery drained low due to the cold).He obviously wasn't interested in my situation even though I did business with him at that point for at least 9 years in a row. Good I thought. I decided after that I would deal with a Ford dealership locally and forget about them. Well this car had at least 4 recalls and died in my driveway (luckily there) at least 1/2 dozen times. No on could ever figure out why it was happening. Levittown Ford could care less if I had to walk 2-3 mi. home. They wouldn't give me a ride home or give me a loaner because I didn't purchase this car from them. Well on 1/20/16 it died for the last time and I decided that enough is enough. On 1/21/16 I went to the Nissan dealership and leased a brand new Rogue. I will never deal with Newins Ford again or any Ford dealership for that matter. They have no respect for customer loyalty. Nissan guarantees me a loaner car for whenever I bring the vehicle in for service or if I prefer a ride home they will do that too. I don't need Newins and I am sorry I ever did business with your company. Obviously, repeat customers don't warrant any consideration. And by the way not only did I lease 4 Ford vehicles I also leased a Gran Marquis and a Mercury Sable from 2 other dealerships. So needless to say Ford you lost a very good customer! I lost some money on this deal, but, it was worth it to learn a very good lesson. More

Excellent service Great experience. Would highly recommend this dealership. Eric was very courteous and professional. Vehicle was checked and I was notified of recommen Great experience. Would highly recommend this dealership. Eric was very courteous and professional. Vehicle was checked and I was notified of recommended repairs and cost. . Repairs were made in a timely manner. More

My experience was hassle free! I just leased a 2016 Explorer. My salesman, Joseph Lucente , was the best salesman I have ever done business with! He knows how to treat his customer I just leased a 2016 Explorer. My salesman, Joseph Lucente , was the best salesman I have ever done business with! He knows how to treat his customers. He is not pushy and is willing to spend the time to make sure you leave the dealership happy and completely satisfied! I also dealt with Joseph Corcione who explained to me all the details of my lease. I have never had a transaction at a dealership go so smoothly. More

Bad experience with the servic dept. I brought my 2005 T-Bird in on September 4th for a minor transmission problem which occurs after the car sits for 4 to 7 days. When you put the car in I brought my 2005 T-Bird in on September 4th for a minor transmission problem which occurs after the car sits for 4 to 7 days. When you put the car in gear the transmission slips and as you accelerate in bangs into gear. The service techs drove the car 2 or 3 times a day for 2 1/2 weeks and couldn't find a problem. The tech's apparently have a problem with reading because the service work order says after the car sits for 4 to 7 days. After they drove the car for over 30 miles at speeds of 60 miles per hour and used up the rest of my gas in the they called me and said " was ok to put $20.00 of gas in the car " which I reluctantly agreed to. On September 15th I went down to the dealership to find out what is wrong with my car because they don't return phone calls, and found that the car now has a miss fire in the engine due to contaminated gas. I took my car home on the 17th after having the car inspected and paying for the $20.00 worth of gas they charged me for. I didn't drive the until the 23rd when I decided to burn up all the bad gas in the tank and put fresh fuel in. On the way home the car started to give me more problems the check engine light came on, the car was only running on 5 or 6 cylinders and kept stalling, and would not go over 15 mph, it took me 15 minutes to go 4 miles. I drove to the dealer and was told there was no way they could look at the car today and they made an appointment for the car on October 7th, today is October 14th and they still have not looked at the car. I still don't know what is wrong with the car, they won't give me straight answer when they will look at the car. I keep getting the run around on a time frame and I have to go do there and get no satisfaction. Over the years my family has bought 5 cars from them and this is how they treat their customers which is a disgrace. Nobody should be treated that way. When I spoke to the Service Manager he was rude and tried to double talk me, he would not let me get a word in side ways and interrupted me numerous times. I think the owners should buy their managers the book " How to make friends and influence people " because their attitude stinks. More

rose levy the easiest and most efficient salesperson I have ever had dealings with he knew his job and was very respectful to me I would recommend Freddy Par the easiest and most efficient salesperson I have ever had dealings with he knew his job and was very respectful to me I would recommend Freddy Parrilla to anyone who wants to know where I leased my car from. Thank you from Rose Levy r More

Friendly, accommodating and have earned my repeat business. I have purchased a couple cars from newins from two different salesmen. My last purchase was a new edge and before that a raptor. Both salesmen were a I have purchased a couple cars from newins from two different salesmen. My last purchase was a new edge and before that a raptor. Both salesmen were a pleasure to work with. I understand everyone has their own style and while both different, each of them went out of their way to meet me on my needs for both vehicals. Joseph lucente spent well over an hour helping me locate the exact vehical and options I needed. Just when we found it, the manager Phil stepped in and helped me get a sweetheart deal on something better then I had hoped for. Personally, I am a well educated car buyer. However you don't need to be to recognize when some one is willing to go out of their way to and help you. At the end of the day, great pricing comes down to timing, availability, and opportunity. Newins made sure all of those factors were in my favor. They got another sale and will get repeat business in the future. More

Great Car Shopping Experience No high pressure. My salesman, Freddy Parrilla, was pleasant, knowledgeable and accommodating. When requested, he gladly provided me with no hassle No high pressure. My salesman, Freddy Parrilla, was pleasant, knowledgeable and accommodating. When requested, he gladly provided me with no hassle pricing. Will definitely be back. More

Terrible service experience. Brought my F150 in for oil change,I bring in on regular schedule.Tech left oil cap off,noticed after 3 days,Gets better,Called service dept.spoke to M Brought my F150 in for oil change,I bring in on regular schedule.Tech left oil cap off,noticed after 3 days,Gets better,Called service dept.spoke to Marty.Was asked to use my AAA.Was not happy.Went back to dealership that afternoon,was told on 2 qts low.Spoke to service manager about oil stain on console,was told he would have it cleaned the next day,told him I was not coming back, if he could have it taken care of today,said that was the best he could do.Service manager acted very unprofessional and rude.Should practice better customer relations.Did not even get a chance to address oil in driveway.BEST part no call back from dealer even after filling out survey.Very Dissapointed.. Will not return. Thanks Newins for making my decision easier for not coming back. More

Easy Service, Affordable Vehicle Very satisfied with my experience with Newins. From the minute I walked in to the minute I picked up the car, it was easy. Joe Lucente was great, ho Very satisfied with my experience with Newins. From the minute I walked in to the minute I picked up the car, it was easy. Joe Lucente was great, honest and non-pressuring. I will certainly refer friends and family there. More

Since they have too much pride to admit theyre wrong Hi, this is the nephew previously mentioned in the post below about the v6 mustang. I was in there with a quote from another dealer. I knew it might b Hi, this is the nephew previously mentioned in the post below about the v6 mustang. I was in there with a quote from another dealer. I knew it might be a little too low for them to meet (which is fine) but I wanted to give them a chance since they seemed (at first) like a more reputable dealer. I went with my uncle who knows a little more about the car buying experience than I do. We were told that it was too low to meet and after some smug remarks from the dealer, we parted ways. Tom then called me up personally to insult one of my family members and curse me out (Great Customer Service!). I would like to thank you for making the car buying experience a pleasant one and have told a lot of potential buyers about my encounter with you guys! P.S. Go to Wantagh. They didnt BS me and gave me an awesome deal. Ta-Ta More