Newins Bay Shore Ford

This dealership has no idea how to treat a returning customer. They shafted me out of almost $2,000 on a recall and after I tried to work things out with them they did not stand by a loyal customer, bu customer. They shafted me out of almost $2,000 on a recall and after I tried to work things out with them they did not stand by a loyal customer, but instead said, "Oh, well, do what you have to do." After recall was done, because my car sat all winter long and was caused residual repairs because of the wait they did not help with the repairs due to the wait and instead a repair bill of over $600 on top of the already $2000 in rental fees incurred that they had promised to provide. Their response was pointing fingers at everyone but themselves and stating that I fell through the cracks and it was the rental car's fault, the corporation's fault and my fault, but definitely not any of Newin's Bay Shore Ford's fault. This dealership would no sooner throw you under the bus then to admit any responsibility for their oversite, leaving the customer (who's suppose to be always right) holding the bill for a part that was defective and not even produced when I was told it was dangerous to drive the car that I paid for and never late on my payments!!!! My advice is to not deal with this company as I will never and I will tell everyone I know how badly they have treated me!!! The worst customer service ever!!! Especially the owner!!!! More

When first arriving at the dealership it took nearly 15-20 minutes for someone to greet us. Once Howard started working with us, however we were glad that he was the one who approached us. Howard put in 15-20 minutes for someone to greet us. Once Howard started working with us, however we were glad that he was the one who approached us. Howard put in the extra effort and research in answering my questions and showed us that he cared about our business. While the dealership overall might need a little work in greeting ALL customers promptly, Howard had great customer service that made up for it. More

I visited several car dealerships on Long Island and decided to buy my 2012 Ford Edge through Newins Bay Shore. I had the best overall experience at this dealership. Everyone I was in contact with wit decided to buy my 2012 Ford Edge through Newins Bay Shore. I had the best overall experience at this dealership. Everyone I was in contact with with very friendly and knowledgeable. I was extremely happy with my salesman, Howard Revis. He was very kind, knowledgeable, and not pushy, always very prompt in getting back to me with any questions or concerns I had. More

Dealership was excellent with everything, was approved for a lease in 15 minutes, left a deposit for a ford escape and was updated with a sports package at no extra charge. sales man (Howard) was helpful for a lease in 15 minutes, left a deposit for a ford escape and was updated with a sports package at no extra charge. sales man (Howard) was helpful and stuck to his word with everything we agreed on. what was most impressive he was not pushie. More

They knew the product exceptionally well, they did everything they said they would in the time they said they would and were friendly and courteous. I would highly recommend them. everything they said they would in the time they said they would and were friendly and courteous. I would highly recommend them. More

It was great going into Newins ford ! We were very happy with Pick he did Everything that we needed him to do. We couldn't ask for a better salesmen ! Thanks Pick Paula and Sandy Castelli with Pick he did Everything that we needed him to do. We couldn't ask for a better salesmen ! Thanks Pick Paula and Sandy Castelli More

pick mccarville has been my salesman for the past 15 years.I baught my fusion from pick and i was happy with the service i received at newins. years.I baught my fusion from pick and i was happy with the service i received at newins. More

The overall experience from when I walk into to the dealer to when we completed the transaction was pleasant and informitive. The Sales person Joe Lucente was knowledable and informitive. The experianc dealer to when we completed the transaction was pleasant and informitive. The Sales person Joe Lucente was knowledable and informitive. The experiance was oversll wasvery good. More

Joe was very pleasant and accomodating.I told him I wanted a medium sized car probably a Fusion and he showed my son and I what he had and asked about the color.He then took us for a test drive over va wanted a medium sized car probably a Fusion and he showed my son and I what he had and asked about the color.He then took us for a test drive over various types of terrain. He explained how everything worked twice,, first at i nitial visit and then when we picked up the car. Any questions I had were answered. More

Joe was great as a salesman - friendly and courteous and very patient with us. The only complaint I have is that the advertisement had the the Chrysler Town and Country had the My Gig system with navigation very patient with us. The only complaint I have is that the advertisement had the the Chrysler Town and Country had the My Gig system with navigation. Driving it home I realized it did not have navigation. Disappointing to say the least. More