Newins Bay Shore Ford

Car Prep 101 The Newins Service Dept. has a lot of trouble prepping a new car. In addition to installing two sets of front floor mats (one on top of another) on th The Newins Service Dept. has a lot of trouble prepping a new car. In addition to installing two sets of front floor mats (one on top of another) on the driver and passenger side, they also had the rear right side floor mat on the left side and vice versa. These are custom fit mats that a child could put in place properly. There was a tag still attached to the driver's seat headrest, plastic wrap on the rear passenger side window, and white greasy xxxx on the driver side door sill. If I had these guys service a transmission issue, I am sure that the car would be driving sideways, as the check engine light explodes into a fireball. More

Great Dealership Matthew Stickney helped me out and he was great. He gave me a great deal and was not pushy at all. I'm very happy. Matthew Stickney helped me out and he was great. He gave me a great deal and was not pushy at all. I'm very happy. More

Dhhdhdnd I do not recommend the service department and I’m not happy with my experience at this dealership. At first I was happy with my experience but that c I do not recommend the service department and I’m not happy with my experience at this dealership. At first I was happy with my experience but that changed. More

Amazing dealership My wife and I searched multiple dealerships and newins had what we were looking for and Matt was awesome and helpful. Quick and easy buy. Felt at ho My wife and I searched multiple dealerships and newins had what we were looking for and Matt was awesome and helpful. Quick and easy buy. Felt at home and they were amazing and nice to my kids that were with us. Overall newins is a place to buy a car. More

Thinking about filing fraud charges against dealer Pm me if you want the details. I am an honest person , with that said I believe I was taken advantage of. Quite the shame Pm me if you want the details. I am an honest person , with that said I believe I was taken advantage of. Quite the shame More

Service Department is a NIGHTMARE!!!! DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICE SOMWHERE ELSE! I leased an Explorer 2 1/2 years ago. Sales dept was v DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICE SOMWHERE ELSE! I leased an Explorer 2 1/2 years ago. Sales dept was very good and pleasant. No problems. Service dept is another story. i'm not sure they know what they are doing. They certainly are not organized or efficient. And I have had to deal with multiple rude people. One woman in particular named Bonnie. I don't think she could care any less about her customers. Any dealings I have had with her have been problematic. My car has had multiple issues and I would consider it to be a lemon but unfortunately it did not meet the legal criteria. We initially had to deal with a malfunctioning lift gate. Not usually a big deal I would guess except that it wouldn't register as being closed sometimes so the light would stay on and it drained the battery on more than one occasion. This repair required multiple visits for service. They could not figure out the problem. At one time they had the car for 2 weeks. That time we were lucky and got a loaner. Most of the time there isn't one available.I was once told they only had 6 loaners. Plus they were all Ford Focus. I had an Explorer for a reason. We have 3 kids who are all tall. They do not fit comfortably in a Focus. Sorry. That's all they have. Other times were told no loaner available for weeks! If your only gonna have 6, why bother having them at all.I have had to rent a car for multiple service visits. Each time we go in for service, even when we were there multiple times in a span of a few weeks, Bonnie would ask if we had an extended warranty. SHE HAD JUST SEEN ME OR MY WIFE ABOUT 6 TIMES OVER THE PAST FEW WEEKS WITH THE SAME ISSUE AND WAS TOLD NO EACH TIME. STOP ASKING! We were still covered under the car warranty but apparently, although there weren't any loaners for available, one would magically appear if we had an extended warranty. Another time I dropped the car off the night before. Received a call the next day after 4 (when technicians have all left) that my car wasn't ready. I had to ask multiple questions and after hemming and hawing for awhile they finally admitted my car had not even been looked at. WHAT?! They apparently forgot. And to Bonnie this was no big deal. Now had to leave car another day. But still no loaner. If there hadn't been multiple issues in the past this wouldn't have been so bad. But to make matters even worse, at another visit, I dropped car in the morning and received a call after 4 saying it wouldn't be ready. No surprise. This was routine for them. This time the tech assigned to the vehicle got held up working on another car. WHAT?! Instead of giving the car to someone else to work on, I now had to leave it overnight again. This was not an issue that required someone special to work on it. I realize other people have to have their cars fixed as well but not for nothing, we have had so many issues maybe once they could give a little courtesy. And guess what. No loaner. I bring up the loaner so many times because, of course, when shopping for car we were told loaners were available. My wife and I both work and have 3 kids to shuttle around. We need our cars, or an alternative, available. If you don't have them, fine. Just don't tell people you do. The last issue was when we had to piece of molding around the windshield that had cracked. Piece had to be ordered and we would be called when it came in. Received a call a 2 months later. Need to come in to have this done right away because the piece has been sitting in the dept for weeks and would be sent back if we didn't come in . That was the first time we heard anything about it. In the form of a threat. So we bring the car in. Get a call in the afternoon. Piece was changed but when being put in it cracked. Par for the course. I could leave the car there and they would get a new one first thing in the morning and replace it again. Knowing how this dept works I wasn't willing to trust then to get this piece overnight. I suggested I could come back the following Monday as I happened to be off from work. I had already taken the day off to bring it in for the initial replacement. Was told it couldn't be Monday because the technician wasn't working that day. It would have to be Tues. I said I have to work Tues, can't someone else do it on Mon. Was told no, they like to have same tech do the job. I asked why that would be necessary since he had just broken the first one. After further back and forth, I learned the real reason. Money! They had paid the tech for the initial replacement and he would have to do it over without getting paid again. If someone else worked on the car, they would now have to be paid. So it's Ok if I have to lose money by taking off from work, but not them to fix a problem they created. You would think they would go out of their way to be accommodating. Not this place. Never anyone who seems to take our complaints seriously. And believe me I have complained many times. I have other stories I could tell but I have already gone on long enough.Bottom line- DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICED SOMWHERE ELSE! More

Poor treatment at service department Although the sales department has seemed to receive good reviews, I can not recommend the service department. I haven't even seen a mechanic yet and Although the sales department has seemed to receive good reviews, I can not recommend the service department. I haven't even seen a mechanic yet and left my 2010 Edge there for repair, but I was treated so poorly trying to check my car in after my brakes failed. Was told since I didn't have an appointment and was not a regular customer that bought my car there it would be about two weeks before anyone looked at the car. Service woman seemed bothered that I wanted to have my car fixed and not sympathetic at all that my brakes failed trying to stop at stop sign. Amazingly poor people skills. UPDATE:Thank you to the service manager Eric for calling and making me a sense of security in that he was sorry and my car would be taking of . He wants costumers to feel secure in working with his department. Maybe it was just a bad day so I hope everything turns out well. Very happy he called to follow up on the events. More

Well taken care of... I'm often wary of people who give excellent reviews on any websites--however, my experience at Newins Ford in Bayshore was incredible. The people on t I'm often wary of people who give excellent reviews on any websites--however, my experience at Newins Ford in Bayshore was incredible. The people on the sales floor were friendly and good humored. I shopped around for lease deals stating that cost efficiency was important to me, Freddy P. at Newins went above and beyond to support and assist me through the decision making process and pricing. He was kind and patient with no stress added to the process. The lease deal he gave was one that was not topped by any other dealer and his work and sincerity made it impossible to walk away from. Fred responded to all of my queries, promptly and with great detail. I recommend working with him at Newins Ford. I'm sure the rest of the sales people are good to, but I can say with great confidence Fred delivers. More

The worst Ford Dealership on Long Island I bought a used certified F350 diesel from Newins and my experience with the service Dept. was terrible. A certified Ford vehicle is supposed to be co I bought a used certified F350 diesel from Newins and my experience with the service Dept. was terrible. A certified Ford vehicle is supposed to be completely gone over. They told me they changed all the Fluids and filters and that wasn't the case. They changed nothing at all, I took my vehicle in for a oil change and had my Mechanic look the truck over. It needed all the filters and the Front brakes were completely gone, I only drove this truck 6k miles and $1200.00 later, my Mechanic made the truck rite. The filters weren't even Ford filters, they were after market cheap filters. They should be ashamed of themselves, I wouldn't buy a skateboard from that dealership. More

INSPECTION, CAR WASH Always a great experience! This is our 2nd vehicle purchase from Newins Ford. Their Service Department is fabulous. Eric and his staff are always Always a great experience! This is our 2nd vehicle purchase from Newins Ford. Their Service Department is fabulous. Eric and his staff are always courteous, friendly and professional. Scheduling and appointment is easy and convenient. Drop off and pick up is always hassle free. The waiting room is clean and bright. The Car Detailing staff is just wonderful. 99% of the time my vehicle is washed by the staff in the Car Detail Center. They do an outstanding job. I bring my vehicle to Newins for all maintenance and repairs. My husband and I highly recommend this dealership for purchase, maintenance and vehicle detailing. Vehicle is always checked and if something needs to be replaced/repaired we are notified of recommended repairs and cost. Repairs are consistently made in a timely manner, This dealership provides the BEST customer service. More