Newbold Toyota

Review of both Service and Internet Questionnaires The only complaint is the $135 charge for assessing a problem. Although the charge is waived if the work is completed by your mechanics, I find it in The only complaint is the $135 charge for assessing a problem. Although the charge is waived if the work is completed by your mechanics, I find it insulting. Yes I'm sure there are some Toyota owners who won't have the work done by Newbold, but I would think a smaller fee of say $50 would still allow Newbold to make a profit most of the time from the diagnosis. One other thing. I find it very irritating to be contacted by Newbold and asked to complete the same questionnaire over and over. I purchased a new 2019 Avalon Touring on March 29th and probably have been contacted 10 times. I don't mind completing questionnaires once or even twice. But that's enough. With the above being said I have found Newbold to be a very good dealer who has excellent employees. . More

Personal Touch The staff made the experience of getting my car serviced with kids feel so easy. They were so personable and just reflected a comfortable atmosphere. The staff made the experience of getting my car serviced with kids feel so easy. They were so personable and just reflected a comfortable atmosphere. More

They difficult to make appointment, service experience excel The service was excellent, fast, and I appreciate that very much. Only two problems: (1) when I first called for an appointment the phone rang a l The service was excellent, fast, and I appreciate that very much. Only two problems: (1) when I first called for an appointment the phone rang a long time, between 4-5 minutes and no one answered. I called back and the same thing happened, except at the end it quit ringing and I could hear two people talking faintly about cars. I called a third time and the operator got me somebody who was trying to schedule me but then he had computer problems and ended up calling me back later to schedule. If I had been busy, this might have been real turnoff. (2) you no longer do car wash. Your competitor does. I suggest you at least do the interior vacuuming and dusting of the car, I used the coupon for the exterior car wash and while inconvenient, that worked OK, hough clearly not up to snuff service on your part. More

All-around great experience! I have purchased several vehicles from Newbold and have always had a great experience. This time was no different - everyone was very friendly and he I have purchased several vehicles from Newbold and have always had a great experience. This time was no different - everyone was very friendly and helpful throughout the entire process. More

Lexus Steering Problem This is the fifth time that I have used Newbold's service center and each time I have received excellent service, quality repairs and what I feel was This is the fifth time that I have used Newbold's service center and each time I have received excellent service, quality repairs and what I feel was a fair price. I will continue to use Newbold for my service needs and would highly recommend them to friends and family. More

Awesome as always The service writers and everyone I encounter are always friendly and ready to help. I don’t think I’ve had a bad experience in the years I’ve gone to The service writers and everyone I encounter are always friendly and ready to help. I don’t think I’ve had a bad experience in the years I’ve gone to Newbold and will not buy another brand vehicle but Toyota. More

Fuse for trailer hitch I know that they were busy but thought three hours was a little long to replace a fuse. When I picked up the car I asked the location of the blown fu I know that they were busy but thought three hours was a little long to replace a fuse. When I picked up the car I asked the location of the blown fuse but could only say it was in the box under the hood instead of the location in the box. Looked it up on my computer and found it was third slot from front on right bank. More

Great service as usual Newbold Toyota and my service advisor Shawn Karfs provided exceptional customer service, as usual. Shawn contacted me the day before my appointment to Newbold Toyota and my service advisor Shawn Karfs provided exceptional customer service, as usual. Shawn contacted me the day before my appointment to let me know what services my Venza was due for and quoted me the price; he always makes the extra effort to make my service experience hassle-free. More

Thanks! Nick and Robert made things go smoothly when I had to buy a car after losing my previous (still new) one to storm damage. Very helpful team, as always Nick and Robert made things go smoothly when I had to buy a car after losing my previous (still new) one to storm damage. Very helpful team, as always. More

Easy and stress free Mark has always been helpful professional and Trustworthy my friends I have sent to him have all been very pleased I have known Mark for many years an Mark has always been helpful professional and Trustworthy my friends I have sent to him have all been very pleased I have known Mark for many years and would recommend him to anyone More