Newbold Toyota
O'Fallon, IL
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1,564 Reviews of Newbold Toyota
License Plate Bulb Replacement The job was completed in the time frame given. The cost was acceptable. The service was good. The wait was fine. Doing this survey is a little The job was completed in the time frame given. The cost was acceptable. The service was good. The wait was fine. Doing this survey is a little bit annoying because I keep getting messages that I need to say and do more before I can submit my response. More
2020 Corolla SE This is the first major purchase I have made since becoming a widow. Everyone I dealt with was professional and yet kind. They were thorough and answe This is the first major purchase I have made since becoming a widow. Everyone I dealt with was professional and yet kind. They were thorough and answered every question I had. They did a complete job of familiarizing me with the and linked my phone to the Bluetooth beforeI left the dealership. Damon went the extra mile to give good service, he showed me the service area and when and how to bring my car back for maintenance. Thanks for everything! More
Great Service This was my first time using Newbold Service department. It was easy to get an appointment and I didnt have to wait weeks before I could get my car in This was my first time using Newbold Service department. It was easy to get an appointment and I didnt have to wait weeks before I could get my car in. The service department called to confirm my appointment. They were even able to get me in before my scheduled time. Waiting room was great. Out other car is from a different brand and the waiting room at that dealership is horrible. For parents with young children they even have a room for kids to play in. The wait wasn't long at all, at least to me. I highly recommend Newbold Toyota Service Department. More
Semi good I only go to Toyota to get my car services. On more than one occasion, there is this one particular worker who ignores me and service everyone except I only go to Toyota to get my car services. On more than one occasion, there is this one particular worker who ignores me and service everyone except me. This is very rude and makes me reconsider coming back. There is a female who is always nice and helpful. If she is not there, I will not stay to get service for my car. More
Great Customer Service Jeanine always goes the extra mile to make sure I have a great car service experience. She coordinated my ride to and from work and also communicated Jeanine always goes the extra mile to make sure I have a great car service experience. She coordinated my ride to and from work and also communicated the recommended services. Thank you for a great experience! More
Great service! Easy in, easy out Great service always! Friendly staff. Car always comes back clean. BTW love the waiting room, very comfy. Easy in and easy out. That’s important to u Great service always! Friendly staff. Car always comes back clean. BTW love the waiting room, very comfy. Easy in and easy out. That’s important to us. More
Great experience Mark was very helpful setting up my XM radio and cell phone. Also very helpful explaining the different knobs and gadgets in my new Prius. Mark was very helpful setting up my XM radio and cell phone. Also very helpful explaining the different knobs and gadgets in my new Prius. More
Great Place for Service! Took my Toyota here for oil & filter change. I was told that it was time for a Transmission Flush so I had them do that too. When I got home I checked Took my Toyota here for oil & filter change. I was told that it was time for a Transmission Flush so I had them do that too. When I got home I checked paperwork on car & saw that I had this done about 4 years ago so didn't know why I was told I needed it done again. I called Jake & he told me that this is something that also needs to be done more than once. He was very nice to talk to & explain this to me. I even called back later about an issue I had brought up when my car was there & he again was helpful. It cost less to go here than other places. I even got a complimentary car wash. I am also going to get a coupon in mail. The waiting room is very nice with TV & coffee. More
Wonderful experience! Every time I go there I am treated well and respectfully and they go above and beyond to be helpful. I use a walker and the customer rep held the door Every time I go there I am treated well and respectfully and they go above and beyond to be helpful. I use a walker and the customer rep held the door open for me and was going to move the car even closer for my convenience. That was going the extra mile. Also, the service took less time than they calculated, which was helpful! Love Newbold Toyota! More
Camry Excellent service by Mark Wakeford. This is my seventh vehicle that I have purchased at Newbold. Shawn in the service department does a great job as w Excellent service by Mark Wakeford. This is my seventh vehicle that I have purchased at Newbold. Shawn in the service department does a great job as well. More