Newbold Toyota

We are a Toyota family through and through. .. but I have to say that Josh is top notch at Newbold! We love him so much, we've bought 2 Toyotas from him in 15 months!! We asked to see the shut .. but I have to say that Josh is top notch at Newbold! We love him so much, we've bought 2 Toyotas from him in 15 months!! We asked to see the shuttle van to test drive before putting our deposit down and he held it for us so we could take it for a spin - we had a price in mind for our trade and he made it happen! He's super friendly - doesn't mess around with unnecessary jargon, isn't pushy, & is completely happy with texting for quick communication back and forth. I told him we were on a crunch when it came down to getting the paperwork done and that's what happened. It really makes the process less stressful and more enjoyable. Thanks Josh! We'll see you soon! :-) More

I'm from Decatur. Before I tried inquiring in Newbold, I tried every dealerships around me from Subaru, Hyundai, Honda toToyota., Decatur, Champaign, Chicago, Indianap Before I tried inquiring in Newbold, I tried every dealerships around me from Subaru, Hyundai, Honda toToyota., Decatur, Champaign, Chicago, Indianapolis, Springfield, etc. even St Louis, MO. Honestly, I was not expecting much about Newbold but when I made the query online about this specific vehicle, Josh left me a message. We communicated through text. I've seen lots of videos about buying cars and how salespersons and finance managers are your enemies, they will pretend to be your friend but will betray you in the end, etc. When I talked to Josh, he seemed nice. I asked questions, he answered, no bs. That was easy. I thought to my self, Is there something wrong with this guy? He doesn't seem to be the same people being described in the youtube videos. We will see in person, I'm sure he will try to milk some cash on us. I made a reservation and the day came. When we arrived, the building is nice. People are very welcoming and accommodating. We looked for Josh but he was still talking to other clients, after few minutes he came to us, asked how are we doing, how are we gonna pay etc. We told him and okay, he let us signed the paper with the agreed price of the vehicle, he did what he had to do, and that was it. That really was easy. He was nice, accommodating, respectful, and really no bs. that's it. No forcing of anything. Then we went to the finance office, same happened with the finance officer, Robert. He was nice, welcoming, every one was nice there. He offered a service, we declined because of budget, he gave a huge discount, we declined, and okay. that's it. Congrats to our new car!. Though we regretted not getting one of the service offered but anyway, everything went great. Fast and easy. Let me tell you, I inquired to lots of dealerships, some of the videos that say they are bad, applies to some of them but not one bit applies to Josh, Robert and other staff. That was the best experience we had. I would really recommend Newbold Toyota! More

Today I drove into the Newboldt lot and saw the car I been looking for. Josh Roseke was my sales guy and was such a pleasure to work with. Thanks for being patient and helpful the whole way through! been looking for. Josh Roseke was my sales guy and was such a pleasure to work with. Thanks for being patient and helpful the whole way through! More

Just bought a new Camry from Newbold Toyota, Very pleased with our salesman Josh. Great knowledge of inventory and features. He was very helpful with delivery of our new car! Relaxed environment. with our salesman Josh. Great knowledge of inventory and features. He was very helpful with delivery of our new car! Relaxed environment. More

Saw the 2010 Toyota Yaris you had advertises online. The pictures you provided were great. When I got there about 80% of the roof paint was gone. Total misrepresentation. pictures you provided were great. When I got there about 80% of the roof paint was gone. Total misrepresentation. More

Good luck once you leave the lot Everything was fine until we drove away. Once you leave, they don't answer phone calls nor return messages. Had to chase them down for three weeks to Everything was fine until we drove away. Once you leave, they don't answer phone calls nor return messages. Had to chase them down for three weeks to get our "We Owe" ticket fulfilled that they promised would be ready in four days. After two weeks, they tell us the part is on back order and then the very next day we get an automated call saying the part is in. Funny how that works. Finance guy gave us incorrect information regarding the warranty we purchased, call him to question it and now he won't return our calls or messages. And good luck getting in touch with a manager, they don't return calls either. So far, vehicle is fine but their customer service is worse than subpar. Update: Received call from finance a few days after posting this review. At least they look at their reviews. More

Another New Toyota at a Great Location Mr. Damon Harkins was very helpful when we visited the dealership two weeks ago. He sent us emails asking about our experience. He took us on two ride Mr. Damon Harkins was very helpful when we visited the dealership two weeks ago. He sent us emails asking about our experience. He took us on two rides to the parking lot and explained to us in detail the difference between the Camry models. We purchased two vehicles from this location already and both vehicles did what we expected. We like to thank Damon for not pressing us and being a good listening for what we were looking for in a car. Outstanding salesman! More

Great Experience At Newbold I stopped in to look at pre-owned car. Nick Erlinger provided information about the car & I took it for a test drive. He told me to call if I had an I stopped in to look at pre-owned car. Nick Erlinger provided information about the car & I took it for a test drive. He told me to call if I had any questions. Good customer service. Friendly staff! I contacted him the following week & told him that I wanted to buy the car. Great experience With Mr. Erlinger & your finance manager, Brian Bechtel! More

Had car I wanted - efficient process Very friendly atmosphere. Had the vehicle wanted in the color & style I wanted. Process was easy & efficient. They had the car ready when they said th Very friendly atmosphere. Had the vehicle wanted in the color & style I wanted. Process was easy & efficient. They had the car ready when they said they would. More

Outstanding customer experience in every way One of the best auto purchase experiences in quite some time. Top to bottom. No pressure tactics. Professional across the board. Josh was simply outst One of the best auto purchase experiences in quite some time. Top to bottom. No pressure tactics. Professional across the board. Josh was simply outstanding! More