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New Country Audi Greenwich
Greenwich, CT
500 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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500 Reviews of New Country Audi Greenwich
March 31, 2019
Excellent Customer Service!! Please come in and visit Nikki Marconi if you are looking to purchase a new vehicle!! She is honest, knowledgeable, and goes out of her way to provide Please come in and visit Nikki Marconi if you are looking to purchase a new vehicle!! She is honest, knowledgeable, and goes out of her way to provide you top-notch customer service. From answering all your questions to providing you with data on each vehicle, you leave Audi dealership with a buyers peace of mind. With one phone call, Ms. Marconi was able to provide the vehicle etching I requested on my car and process all necessary documentation needed for The Department of Motor Vehicles. She handled absolutely everything for me and went beyond her call for service. I am so happy with my new car and I would recommend Ms. Marconi to everyone. Beyond excellent!! More
by Dee
Employees Worked With
Nikki Marconi
March 29, 2019
Great experience Nikki at Audi was wonderful. She was very professional, personable and made buying my new Audi seemless. She went above and beyond to make sure I wa Nikki at Audi was wonderful. She was very professional, personable and made buying my new Audi seemless. She went above and beyond to make sure I was happy with my new car. Nick in tech department was very patient and skilled in educating me on the proper use and functions my new car had to offer. Overall a great experience. Thank you! More
by Audigirl2
Employees Worked With
Jessica Boiano, Ken Watanabe, Nicholas Dieguez, Nikki Marconi
March 29, 2019
Excellent service experience. My service experience at New Country Audi was terrific. Peter Falvey connected with me from the moment I exited my A6 at drop off. Courteous , profe My service experience at New Country Audi was terrific. Peter Falvey connected with me from the moment I exited my A6 at drop off. Courteous , professional and very knowledgeable. Thanks for minimizing any disruption to my day. Well done. More
by Audi guy
Employees Worked With
No, Peter Falvey
March 20, 2019
PRE SENSE MALFUNCTION Leasing a 2018 Q5 and having numerous electronic (?) issues, primary one being a Pre Sense system error - breaking turns on while driving - car come Leasing a 2018 Q5 and having numerous electronic (?) issues, primary one being a Pre Sense system error - breaking turns on while driving - car comes to a sudden, grinding stop. Nothing in front of vehicle, road clean, car clean. First time this happened I was able to take a picture of the warning light, took it to Audi service and was told they adjusted the system. Two days later it happened again. Now they are telling me that Audi will not replace the system unless they can recreate the problem via test driving the car. Apparently my word isn't good enough, even with the photo of the pre sense light on. This is extremely dangerous. First time, the car behind me swerved out of the way to avoid rear-ending me. Second time, my dog flew off the seat and crashed into the dash. Car also randomly shuts off when in park, immediately after door opens. Various other malfunction warnings. None have been fixed. Contacted the General Manager and he has not returned my call. More
by KSSGreenwich
Employees Worked With
Peter Falvey
March 18, 2019
No pressure sales... I walked into the Audi Dealership not knowing what to expect. Typically my guard is up at car dealerships because one never knows how aggressive the s I walked into the Audi Dealership not knowing what to expect. Typically my guard is up at car dealerships because one never knows how aggressive the sales professional is going to be. Gabrielle was everything but aggressive. She was very insightful in helping me make an informed decision as to what vehicle would best suit my needs. I spend alot of time with her, came back multiple times and bombarded her with a million questions; all of which were answered with a warm and friendly smile. As a sales person myself I have great appreciation for someone who truly knows the product they are representing. Her 6 star service sold me the brand and the car. I would highly recommend Gabrielle to anyone considering purchasing or leasing a vehicle from New County Audi in Greenwich, CT. Jessica Boiano in the finance department was also extremely helpful in considering the 'extras' that can get added on to a lease. More
by Jose C
Employees Worked With
Jessica Boiano, Gabrielle Parenti
March 12, 2019
Terrible!!!!!!! The service at Audi greenwich CT is a true joke!!! I had work done on my car and spend thousands of dollars!! When I came to pick up my car! The batte The service at Audi greenwich CT is a true joke!!! I had work done on my car and spend thousands of dollars!! When I came to pick up my car! The battery was dead, the side door had a dent and a scratch and the car was filthy and covered in bagel crumbs!!! The manager Chris Mendicina was an unprofessional jerk and has no manners or people skills!!! He took absolutely no responsibility for his employees that ruined my car and clearly drove it for personal use!! I have no idea how this place is still in business!! More
by Gee7777777
Employees Worked With
Chris Mendicina
March 04, 2019
Purchase of a pre-owned AudiQ7 I was looking for an Audi Q7 to replace my wife's 2010 Audi Q7. I went on the CarFax website, and found a Q7 at New Country Audi that net our criteria I was looking for an Audi Q7 to replace my wife's 2010 Audi Q7. I went on the CarFax website, and found a Q7 at New Country Audi that net our criteria. I sent an email late that evening through CarFax, and Ian Chang contacted me the next morning. Ian is very easy to talk to, and after some discussing on the phone and through text, he convinced me to drive down with our current vehicle so they could give me an accurate trade in price. We live in Massachusetts, so I took the 240 mile trip with my wife and 2 children down to New Country Audi in Greenwich, CT. Ian was there to greet us, and while he was preparing the 2017 Audi Q7 for the test drive, he also had the valet take our current car for evaluation. My kids were able to sit in there lounge, which has beverages and snack along with a TV, so they made themselves at home while went through all the particulars and negotiations with Ian and his manger , Mike Morano. I found Ian and his team very easy to deal with and very accommodating. I would highly recommend Ian Chang to anyone who is looking to purchase an new or pre-owed vehicle. I will be coming back to by my next vehicle from Ian, and any future vehicle for my family. Thank you Ian for an enjoyable experience and a smooth and hassle free purchase of my Wife's "new" car. More
by Sean E
Employees Worked With
Mike Morano, Ian Chang
March 04, 2019
Best car buying experience Was interested in an A5 Sportback CPO, which I found on CarGurus. My initial contact was with Ian Chang and he answered all my questions honestly ov Was interested in an A5 Sportback CPO, which I found on CarGurus. My initial contact was with Ian Chang and he answered all my questions honestly over the phone, especially about the reason for the low mileage. So I made a trip to CT from NJ, and found the car to be in mint condition, I did a test drive and was sold. Came back a week later (by train). and picked up the car. I feel like I got a great deal on a low mileage car, and Ian did everything to make right to make it happen. A shout out to Abdul as well, who prepped the car. This was my best car buying experience ever. More
by Alan
Employees Worked With
Abdul, Ian Chang, Haris Deljanin
February 22, 2019
Do Not have Ken as your Service Advisor He refused to call me back and when I was still having issues and trying to follow up on the status of my vehicle he frequently "unavailable." Upon h He refused to call me back and when I was still having issues and trying to follow up on the status of my vehicle he frequently "unavailable." Upon having to return AGAIN to get my serviced because I was still having the same issue, he no longer was assigned as my "service advisor" because he did not want to work with me and literally hid under his desk when I walked in. Very strange and awkward!!! More
by FastDriver21
Employees Worked With
Ken Watanabe
February 22, 2019
Worst service experience EVER!!!!! I had to have my Audi towed to a dealer because of a flat tire last night. This morning I called the dealer to make sure the tow company got the car t I had to have my Audi towed to a dealer because of a flat tire last night. This morning I called the dealer to make sure the tow company got the car there, they had it and would be fixing it (8 AM). No answer...left a message. Called back at 8:30, was told I would get a call back within an hour. No call back. Called at 10:00 AM. Was told "we found your car, someone will call you right back." 11:30 Am comes...no phone call. I call AGAIN...am told "your service adviser will call you shortly." 12:30 I finally speak with someone who asks what car I have and what the problem is. 1:00 my adviser calls and assures me that she has it under control and will call me back with information soon. She actually calls back needing more info. I get it for her. She gives me her direct line saying that she will let me know soon what is going on. Now it is 4:30 (my calls are not being answered) and I have to either Uber home or to get my car....I know I got my car at a nearby Audi dealer not there, but I told them my lease is up soon and they are the closest Audi dealer to my house....Now I know there is NO CHANCE I would ever consider getting my next Audi from this dealer because of how awful the "service" department is! More
by bmsheer
Employees Worked With
Other
