New Country Audi Greenwich

Caswall was a pleasure to work. I called the dealership inquiring about a car. He mentioned it was a popular style and priced to sell, so to ensure that it wouldn't sell before I was able to stop by to se inquiring about a car. He mentioned it was a popular style and priced to sell, so to ensure that it wouldn't sell before I was able to stop by to see it at the end of the day, he recommended that I put a deposit down to hold the car risk free. It is because of his suggestion that I have the car now! I would definitely recommend Cas and New Country dealership to my friends and family! More

Called about a used car I was very interested in and talked to Tony. Turned out someone had left a deposit and it looked like a done deal. Some days later, Tony let me know that the previous deal fell talked to Tony. Turned out someone had left a deposit and it looked like a done deal. Some days later, Tony let me know that the previous deal fell through and had let me know literally seconds after he found out. Walked in, took a test drive and it was a done deal for me. Ron took care of me in the finance area and gave me a monthly payment I already had had in mind. Picked up my car couple days later and it was like new. Definitely would recommend Tony and this dealership to my family and friends. More

Michel was excellent to work with. He is very helpful and I would strongly recommend him to anyone looking to buy or lease an Audi!! I would strongly recommend him to anyone looking to buy or lease an Audi!! More

My wife and I walked in one Saturday. We were coming out of a lease and getting lots of incentive offers. We decided to try New Country. Tim C and Brian O'Connor were our initial contacts. Both were very we of a lease and getting lots of incentive offers. We decided to try New Country. Tim C and Brian O'Connor were our initial contacts. Both were very welcoming and eager to help. We then worked mostly w/ Brian, who was professional, courteous, knowledgable and forthright. He was able to answer most of our questions quickly and with enthusiasm. For those questions he couldn't answer, he was candid about it, and able to track down an answer very quickly and to our satisfaction. Brian was a pleasure to work with, as was Tim. More

Frank Omidi was our sales person. He is very friendly, knowledgeable and efficient. Mr. Omidi made the "car buying" process easy and quick for us. Thanks Mr. Omidi. knowledgeable and efficient. Mr. Omidi made the "car buying" process easy and quick for us. Thanks Mr. Omidi. More

Pete was an excellent service advisor! He was very thorough, efficient, gave excellent service and was reasonable in the dealer's pricing. I highly recommend New Country Audi and would buy another car thorough, efficient, gave excellent service and was reasonable in the dealer's pricing. I highly recommend New Country Audi and would buy another car there as long as Pete handled my business! More

After months of searching through dealerships for the After months of searching through dealerships for the specific car I wanted, I finally found myself at New Country Audi of Greenwhich. I called ea After months of searching through dealerships for the specific car I wanted, I finally found myself at New Country Audi of Greenwhich. I called earlier that day to make sure the car I wanted was still there, I spoke with Brian. Later that evening I made a trip down to the dealership, and met up with him. Nervous and anxious, I met with Brian and immediately knew I was in good hands. He made me feel comfortable, and walked me through all the steps so that I can finally have the car sitting in my driveway. I swear the guy would have bought the car with his own money just so I could drive away with it. He even came in on his day off to fax the title so I could get the loan from the bank! If its your first car... or even if you are shopping around, I recommend Brian O'connor 110%. He is friendly, courteous, and you will NOT be disappointed. More

I came to New Country Audi after viewing a vehicle they had posted online. After meeting Tony Burroughs, he was extremely helpful in finding the car I requested and showing me other options on the lot as w had posted online. After meeting Tony Burroughs, he was extremely helpful in finding the car I requested and showing me other options on the lot as well. He was friendly and patient and understood exactly what I wanted. He went out of his way to make sure small dings and repairs were made promptly and the car was in excellent condition for pick-up. I highly recommend that anyone in the Audi market in CT, goes to see Tony. Mark Lestrange assisted me in financing my car. He was extremely friendly and approachable and made me feel comfortable discussing my financial limits. I was also very confident that he was knowledgeable and was looking out for my best interests. Mark was a perfect fit for a consumer like me who is new to vehicle financing and I would recommend him to anyone! My experience at New Country Audi was wonderful and I will not hesitate to return to them for my next car. They are caring individuals and I could not ask for a better team and dealership to work with. More

Over the past year, I've experienced the many changes Over the past year, I've experienced the many changes that the dealership underwent. However, I am here to write about some of the most unexplainabl Over the past year, I've experienced the many changes that the dealership underwent. However, I am here to write about some of the most unexplainable methods of business that I've ever come across with. There was a pre-owned 2006 BMW 3 series that I was absolutely in love with, I wanted to purchase the car. However, the car was placed on hold for the previous buyer to collect for over 3 weeks.(Note, this "hold" was the only reason preventing me from purchasing the car) After those three weeks, on the 27th, my mother placed a deposit down on the car. After 3 days,despite the busy schedule that I have with school, I commuted from Albany, NY just so I can obtain this car. After driving 3 1/2 hours, the salesmen informed me that the car was sold. Please NOTE, I am not bashing on the salesman. William Dill, was actually one of the most pleasant, helpful, sincere salesman to work with, so as the rest of the salesmen. The overall dealership is pleasant; I am disappointed by the dealers executive/managerial staff. I was in disbelief, because I had placed a deposit of $1000.00 72 hours ago, which guarantees a secure hold. How is it that the previous customer who made a deposit, had the car on hold for over three weeks while, I only had less than 3 days? Why is it that the other customer received a lengthy secure 3 week "hold" whereas, my so called secure "hold" was limited to less than 72 hours? This was an uneventful and tarnishing experience, as I felt that the dealer treated me like some side trash, as they only valued customers who they are fearful of (wealthy, prestigious, powerful individuals) rather than valuing one of their own. I am out of words, I even requested Jason Lee, to assist my mother in this process as she isn't fluent with English. With that said, Jason refused to assist my mother because of the conflict I had with him. I didn't hold any grudges, as I was unclear as to why that was his reason not to assist my mother through the transaction. I personally feel that they labeled me as some low balling joke type individual and assumed that I was never going to finalize the deal. Well assume all you want, but I actually came prepared on the 30th with willingness to complete all paperwork, awaiting on finalizing the sale. Despite that the question still stands, why was my deposit voided only after 72 hours? Why should I be penalized, I should have that 3 series in my possession if it wasn't for the shady business tactics that took place. What kind of dealer holds deposits for less than 3 days? In all honesty, my long love and loyalty for New Country Audi of Greenwich has been slowly deteriorating. Greg Crilly, Curtis, in the past would never do this to me, as they treated me as a hard earning, loyal worker compared to the new executives that superseded them. More

While we were worried at first because of how busy and bustling the dealership was on a Saturday, we walked away with a great experience, a very fair deal and a fantastic car. We were impressed at the no bustling the dealership was on a Saturday, we walked away with a great experience, a very fair deal and a fantastic car. We were impressed at the no-hassle deal presented to us- we could tell it was very fair / very competitive pricing after having done some research on the internet (Edmunds) before we even visited. They were transparent with key aspects of the deal which we appreciated. We didn't have to waste too much time getting to something that we were happy with. Our salesperson (Michael Kelley) was friendly, not overly pushy, and patient as we thought about what we wanted. The sales manager (Jason) was friendly and made sure that we were not overlooked on the very busy Saturday we showed up without appointment (which we quickly realized others did for Saturdays). The place was crazy but we got what we wanted. We love the car and assuming no major issues it, we would go back in 3 years when our lease is up as we know we can be in and out of there and get what we need efficiently. More