New Country Audi Greenwich

Purchased a used 45000 lexus from them. I was told it had been serviced before delivery. A week after the purchase and 150 miles later I took it to leis for a warranty issue and while there I was told the oi been serviced before delivery. A week after the purchase and 150 miles later I took it to leis for a warranty issue and while there I was told the oil filter housing had been stripped. It cost me 121.00 for the repair. Audi of Greenwich would not pay for the repair even though they were the last ones to change the oil. Be smart shop elsewhere !! More

Peter did a great job making sure my Audi S5 was serviced properly. He was quick to call me with any updates and ensured that the service required was done properly. I would highly recommend him for first t properly. He was quick to call me with any updates and ensured that the service required was done properly. I would highly recommend him for first time clients! More

I brought my A4 in for servicing. I live a great distance from the dealership, but this was the first service after I purchased the car, and wanted to go back to the dealer. After having had service distance from the dealership, but this was the first service after I purchased the car, and wanted to go back to the dealer. After having had service here, despite the fact that there are dealerships closer to my home, I will continue to have service performed at New Country Audi of Greenwich. Let me explain the reasons: I keep a very hectic schedule, and travel routinely for work. The service department was very accommodating, using the shuttle to transport me to and from the Greenwich train station, as needed. Those at the front desk where helpful, too, in providing me with the schedule from the MetroNorth website. The greatest experience, and that which sold me on returning to this dealership for future needs, came from dealing with Peter Falvy and Michael Dawkins. Both gentlemen were extraordinarily helpful. Peter was genuinely kind and invested in seeking out the issues I was experiencing, which I could not articulate too well because they were, by some form of definition, odd issues. While the car was there being serviced, he kept in touch with me either by phone or email. Communication and setting my expectations are so important to me. Michael was equally kind and invested. While neither he nor I could initially hear the noise I was complaining of, rather than sending me home, he kept the car so he could try to duplicate a noise he had never heard. He truly went above and beyond and did so happily. Any service department can work on a car, but it's the care one receives that makes a difference. Michael did make that difference, and I'm so grateful for the "above and beyond" approach he took. Doing so, he found my issues and had them resolved perfectly. As I mentioned, despite there being Audi dealerships closer to my home, I will continue to go to New Country Audi of Greenwich for these reasons. More

I was in the market to purchase a certified, pre-owned A4. I called several dealerships locally in CT, but my initial contact with New Country Audi of Greenwich was one of great care and friendliness, so A4. I called several dealerships locally in CT, but my initial contact with New Country Audi of Greenwich was one of great care and friendliness, so after reviewing their website, I was put in touch with Brian O'Connor. Brian was enthusiastically helpful, knowledgeable and certainly went the extra mile. He had a great care for my family and me, and added value in so many different regards to set him apart from others in his similar position. When the time came to actually purchase the car, I was fortunate enough to be able to work with Mark Lestrange, who greeted me with a smile, which is the way I left him as I drove off in the my "new" A4. The truth is, when purchasing a car, the differentiating factor is really the service. We can buy a car from any dealer, but the friendly service and care is what we are also purchasing. I had a very positive experience with New Country Audi of Greenwich, Brian, Mark and the rest of the team there. More

If looking for an Audi in Fairfield county, I would not waste your time at New Country Audi or with Bill Sigler. I came in looking to buy a new Audi and was quickly given over to Bill to deal with us. Whil waste your time at New Country Audi or with Bill Sigler. I came in looking to buy a new Audi and was quickly given over to Bill to deal with us. While I was not looking at the top end audi model, I was still a customer and should have been treated like any other customer coming in to purchase a car. Instead, not only did Bill not listen to the options and styling that I was looking for (even though I reitorated it to him several times) once I did express interest in a base model with just a few additional options he suddenly started talking to me saying things like "well for people like you and me, we don't need Navigation in the car, but for those who can come in and pay in cash they don't care what they are paying for, they can have it all." I did not like feeling talked down to or shamed because I couldn't pay for the car in cash up front and because I was trying to negoiate the best price. Further, I had already had several offers from other dealers nearby and wanted to see what the best deal New Country could give me. At this point Bill would not talk price what so ever. I had actually showed him the emails that I received from the other dealers and he proceeded to tell me that those other offers must be for a longer term (72 months instead of 60 months), even though I was not showing him monthly payments, i was showing him the actual total cost of the car. It made me question his ability to 1. understand simple math 2. listen to what I was actually telling him. Once I realized that I was talking to a brick wall and was not someone that he was even remotely interested in dealing with I got up and walked out. Please, if you have a choice go somewhere else. Other dealers are more forthright and willing to spend time with the apparent "little guy". More

My wife was searching for several months for a high quality used Q7 that would fit within our budget and still be the year she wanted, have low miles and have the features she was looking for. Even tho quality used Q7 that would fit within our budget and still be the year she wanted, have low miles and have the features she was looking for. Even though we live in Chicago, she kept coming up with cars from New Country that fit her requirements. She was working with Brian over the phone and he was very helpful. We decided to fly to NYC for a long weekend and, if we were able to come to terms on a used Q7, we would drive the car back to Chicago. During our visit Brian was so helpful and great to work with we ended up buying the car in a short amount of time and Brian even followed me to the Avis rental car in Samford so I could return our rental car and he could drive me back to the dealership while the Q7 was getting ready for us to drive off the lot. I would highly recommend using Brian to find the car that fits your needs. Chad More

I decided to purchase my vechicle from New Country Audi of Greenich because the reviews were outstanding. My Audi specialist was George Triant, who was most helpful. He didn't pressure me with the usual of Greenich because the reviews were outstanding. My Audi specialist was George Triant, who was most helpful. He didn't pressure me with the usual sales tactics. His demeanor was very professional and courteous. He offered me a test drive rightaway and was very knowledgeable about the S4 (probably because he owns one). I felt comfortable with him and was able to work out a fair deal quickly. This dealership is in the top tier in my book and I would recommend George to anyone who would like a no-hassle straight forward sales experience; which in my opinion is very rare these days. More

New Country sets a new standard for excellence in customer service. Dave Delaney and his team are a pleasure to work with. Servicing our Audis hassle-free. We are now on our fifth Audi from New Co customer service. Dave Delaney and his team are a pleasure to work with. Servicing our Audis hassle-free. We are now on our fifth Audi from New Country and the level of service has most definitely played a large part in our decision to remain Audi owners. More

i would buy a car from this dealer ship strictly on the Outstanding quality of personalized service that David offers. they dropped everything to come help my wife when the car broke. it was effortless and Outstanding quality of personalized service that David offers. they dropped everything to come help my wife when the car broke. it was effortless and the best customer service experience I have had with anything! buying a car is a standard practice getting it serviced is a necessity and with this outstanding service department I would go no place else More

Caswell was informed,helpful and a pleasure to work with. We were thrilled to come all the way from Long Island to buy a car. We were thrilled to come all the way from Long Island to buy a car. More