National Dodge Chrysler Jeep Ram
Jacksonville, NC
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821 Reviews of National Dodge Chrysler Jeep Ram
Quick and professional Jeff was an amazing salesman that knew exactly what I was looking for and made the process very simple. He was one of the best salesman I've had durin Jeff was an amazing salesman that knew exactly what I was looking for and made the process very simple. He was one of the best salesman I've had during a buying process More
Really great experience Quick and easy process. They worked with me to get the car i wanted at a payment I needed it at. Very friendly and helpful staff Quick and easy process. They worked with me to get the car i wanted at a payment I needed it at. Very friendly and helpful staff More
Dodge Ram Buyer Wes was wonderful at helping us find what we wanted at the proceed wanted. Great to work with and gave us the freedom we needed as well. Wes was wonderful at helping us find what we wanted at the proceed wanted. Great to work with and gave us the freedom we needed as well. More
Oil change and poor attempt to fix door Schedule oil change and warranty work for the door. Perform the oil change because I paid for it. Never fixed the passenger door on my wife new car. W Schedule oil change and warranty work for the door. Perform the oil change because I paid for it. Never fixed the passenger door on my wife new car. Will try to go to riverside or other dealership for maintenence. Totally dissatisfied. More
Fantastic I have always been treated with the upmost respect and top of the line customer service. This is why I continue to patronize this wonderful dealership I have always been treated with the upmost respect and top of the line customer service. This is why I continue to patronize this wonderful dealership. I recommend all my friends that are in the market for a new or used car or truck to come to this dealership. More
No high pressure sales! Sales and finance staff were great. No high pressure sales tactics. Very personal and easy to get along with. VERY ACCOMMODATING and very professio Sales and finance staff were great. No high pressure sales tactics. Very personal and easy to get along with. VERY ACCOMMODATING and very professional. This was my second Jeep purchased with National. More
Service department shenanigans This had to be the worst experience that I have had with any service department and felt like I was being bamboozled when getting answers out of the s This had to be the worst experience that I have had with any service department and felt like I was being bamboozled when getting answers out of the staff about why they couldn't fix my Jeep that was leaking water. Brand new 2106 Jeep was taken in three separate times to stop the water leaking which developed mildew in the carpets and made the car smell. When asking for assistance from the General Manager Robbie Yates he was very rude and unconcerned with how we felt were were being treated every time we brought the vechicle in the get fixed. The sad thing is I had to take it in three times to fix the same problem and when it was fixed with carpets replaced and all after getting the car back they managed to damage the panels of the vehicle with significant holes and scratches to the inside of the vehicle. Oh and when I had the panels ordered due to the poor service of the technician, technician Barnes, they didn't call me to tell me the parts were in and only ordered half of the parts to replace the damage they had cause to the vehicle when replacing the carpets. Then what was promised a 10 min job turned into two hours and my husband having to send the car back to have the panels properly placed in the vehicle. While my husband was at the dealership the workers were openly talking about every customer they had to interact with with disrespect and snarky attitude. This dealership has no concern for their customers and allows the technicians to get away with not doing the job they are paid to do. As well as the lack of professionalism that is displayed in front of customers is xxxx poor. I will not ever come back to this dealership and am unimpressed how an owner of this establishment allows his employees to get away with the crappy customer service that we received. More
Complete Satisfaction Of the 5 Dodge vehicles we currently have ('02 Diesel Ram 2500, '06 Hemi Charger, '09 Hemi Challenger, '16 Hemi Charger & '16 Hemi Ram 1500 4X4) we ha Of the 5 Dodge vehicles we currently have ('02 Diesel Ram 2500, '06 Hemi Charger, '09 Hemi Challenger, '16 Hemi Charger & '16 Hemi Ram 1500 4X4) we have a strong satisfaction with National Dodge. We keep coming back due to the good care, service and high quality of all these vehicles. More
Customer Oriented I have bought several vehicles from National Dodge and each time had a very positive experience. The staff is very customer oriented and professional. I have bought several vehicles from National Dodge and each time had a very positive experience. The staff is very customer oriented and professional. I could have possibly bought the Dodge SRT elsewhere and saved a little money but there customer service can't be bought. On a scale from 1-10 I would give them a 10+. Never forget customer service is your most valuable asset. Thanks BR!! More
Good Experience Steve Walker helped me through and through. He dedicated his time too find me and my husband a new car even with our poor credit scores. I could conta Steve Walker helped me through and through. He dedicated his time too find me and my husband a new car even with our poor credit scores. I could contact him at anytime and he would answer any question I had. He made us feel cared for and respected. Would recommend him highly. More