National Dodge Chrysler Jeep Ram
Jacksonville, NC
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820 Reviews of National Dodge Chrysler Jeep Ram
My appointment for scheduled service (oil change, tires rotate/balanced, etc.) was at 1pm. I checked in 15 minutes prior. My service advisor, Kitrel took care of me and was great. He stopped over to let me rotate/balanced, etc.) was at 1pm. I checked in 15 minutes prior. My service advisor, Kitrel took care of me and was great. He stopped over to let me know he was headed to lunch, and said another advisor was going to make sure I’m taken care of. Fast forward an hour and 20 minutes later, Kitrel told me my vehicle was ready. He walked me back, double checked my car and found no service was performed. He apologized and said the dealer would cover the service and asked me if I had time to wait longer. Kitrel made it right, but I didn’t end up leaving until close to 3pm. Every time I go in Kitrel is awesome and I appreciate his superb customer service. The other service advisors need to get it together. More
Mr. Darrell always get me in and out with a smile. I sallied to schedule my oil change of know they had time to do it. Thanks so much Mr. Darrell you saved our trip to see our grandson first soccer game sallied to schedule my oil change of know they had time to do it. Thanks so much Mr. Darrell you saved our trip to see our grandson first soccer game. Our grandson was so happy to ride in his Big Truck”. More
Zero stars This is the worst experience I’ve had here at National Dodge I have been to patient with this dealer Not happy at all with the service issues To much lack of communication at National Dodge I have been to patient with this dealer Not happy at all with the service issues To much lack of communication More
Darrell and his team were amazing with the whole process. Pretty much had my whole fuel system replaced with a new fuel pump, lines, and fuep injectors. Pretty much had my whole fuel system replaced with a new fuel pump, lines, and fuep injectors. More