National Dodge Chrysler Jeep Ram
Jacksonville, NC
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820 Reviews of National Dodge Chrysler Jeep Ram
I flew in from Illinois and had a terrible experience, bought a 2021 ram 2500 ($75k truck) got to the dealer and my salesman was gone, he showed up and after a long wait I was informed to not put my IL li bought a 2021 ram 2500 ($75k truck) got to the dealer and my salesman was gone, he showed up and after a long wait I was informed to not put my IL license plates on for 2 weeks as they has a transfer wait time. I am 2 months out with an expired "temporary plate" falling apart and my IL plates still have not transferred. I have no legal way to drive my truck. Dale, my sales guy has not responded many times and has not made this right. Not a happy customer. 1/5 star customer service. More
Second truck bought from them. In and out in under 1 hour. Fair price on the new one and a great trade-in value. Flexible, pleasant staff who worked with my moving schedule, heard my needs and concerns, hour. Fair price on the new one and a great trade-in value. Flexible, pleasant staff who worked with my moving schedule, heard my needs and concerns, and addressed them. I'll likely buy my next vehicle form them, too. More
Purchased new 2021 Chrysler 300 with trade. Great price and professional staff. They helped me buy the car I wanted and not the one they wanted me to have. I’ve purchased several new vehicles from Nationa and professional staff. They helped me buy the car I wanted and not the one they wanted me to have. I’ve purchased several new vehicles from National over the years but none in a while. They regained my customer loyalty. My salesperson, Jessica, was awesome. She understood what I wanted and how to get me there. More
Devon Graham was on point with this sale him a Lorenzo are awesome great work gents will buy again from Devon thank you guys for a great sale are awesome great work gents will buy again from Devon thank you guys for a great sale More
I have had to come here twice in the past month for both of my cars and each time i had a great experience. Prices were fair and I knew they did the job right. Additionally, each of these times I didn’t hav of my cars and each time i had a great experience. Prices were fair and I knew they did the job right. Additionally, each of these times I didn’t have a ride to or from the dealership and Joe, their shuttle driver, made sure I was where I needed to be at the proper times and even dropped me off at an appointment. He was so kind and went above and beyond to make my inconvenience of not having a ride as easy and as fun as possible. Thank you National! More
Michael Sullivan was very thorough and accurate. I was fully informed on everything about my new 300. A very pleasant experience. Five star Michael. Finance and administration was smooth and timely. I fully informed on everything about my new 300. A very pleasant experience. Five star Michael. Finance and administration was smooth and timely. I called about a 300 around noon while I was at work. The car, financing and administrative processing was ready for me when I got off work. Then entire process was smooth and fast. My buying experience with National Dodge was 5 star. I made an appt. to have a minor glove box adjustment. Michael was ready when I arrived at 1:00pm. The car was taken to service and returned within minutes. The adjustment was quick and perfect. If anyone has reservations about National Dodge I can only tell you my experience and it was very positive. I give due what is due. 5 star rating. More
It was an extremely easy process once I knew what I wanted! From start to finish they were eager to help me with my purchase. My wife and I couldn’t be happier. wanted! From start to finish they were eager to help me with my purchase. My wife and I couldn’t be happier. More
I made an appointment to drop my vehicle off at 0800 in the morning. I was very specific in establishing the maintenance procedures to be performed. The service representative sent a text message to my pho the morning. I was very specific in establishing the maintenance procedures to be performed. The service representative sent a text message to my phone stating that he would keep me updated on the status of my vehicle. I was informed that my vehicle would be done in 2.5-3hrs. The dealership did provide a shuttle service that I used to go to work. I requested an update on the status of my vehicle around 2 in the afternoon and did not receive a reply. At around 3:00 in the afternoon I attempted to call the dealership and finally got someone on the line after my third or fourth attempt. I was informed that my vehicle "should be," completed by around 5:45 in the evening. I spoke to the General Manager about this situation and was told that there was some confusion about exactly what services were to be performed. This was a routine maintenance visit for an oil change, tire rotation, flush and fill the transmission and change fuel filters. I was charged $695. I made an appointment for the specific purpose of not wasting a lot of my day waiting at the dealership. In addition to wasting my time and interfering with my ability to take care of my family, the dealer apparently used fluids that are not up to the maintenance standards established by the manufacturer. The maintenance manual for the vehicle specifies appropriate fluids and maintenance intervals. This dealership used unspecified lubricants and set the maintenance interval at half of the manufacturer's specification. I would not recommend using this dealership. They do not communicate. They do not follow the maintenance recommendations of the vehicle manufacturer. They do charge you the same price that the recommended products cost. This is one of the worst customer service experiences that I have ever had. More
I would rate this business a 5. This is the second time I bought a car from them. I’ve always felt welcomed in. I worked with Shawn and he always goes above and beyond to make sure he gives his customer qual bought a car from them. I’ve always felt welcomed in. I worked with Shawn and he always goes above and beyond to make sure he gives his customer quality care. Everyone else is super nice and knowledgeable! I’m satisfied and will continue business here! More
I personally believe this kid needs rescuing. He's drowning. The environment around him seems stressful. There is obvious friction between Brandon and the technicians drowning. The environment around him seems stressful. There is obvious friction between Brandon and the technicians More