National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you so much for the 5-star review. We are ecstatic to hear that your visit with us was a pleasant one. We strive to provide top-notch customer service and make sure our clients have all of their questions answered. Thank you for your business and we look forward to our continued relationship.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your feedback. We regret that you have had a negative experience with us. Unfortunately, after further investigation it was determined that the BOLT for the front of your vehicle , # 6509145AA , ( 14mm X 2.00 X 189mm CASE HARDENED FRAME BOLT ) used to hold The Front Cross Member of his Vehicle , are sold as qty 2 in a Bag ( or MSQ = Multiple service Quantity, Which means we must order qty 2 .) We believe that there has been some miscommunication because it was stated that the cost of the that the cost of each bolt is $12.20, which would result in the $26.11 after tax. We offered to sell you only one bolt , even though one bolt would then have to put in stock , and would have against our policy on both Refunding non-stocking SOP Parts , and not charging you a 20% restocking fee ,plus breaking up an MSQ QTY BAG of 2, but that offer was refused and you left with the purchase of the 2 bolts. We apologize about the confusion and will work diligently to ensure this scenario does not happen again. We thank you for our business and look forward to resolving this issue amicably. Please feel free to contact our parts manager, Les Eller, at (910)347-3777 should you want to discuss this issue further. Thank you and have a great day.

Jims1042 responded

I didn’t make up the conversation I had with the person who took the order. I do think that your person misquoted the wrong price, then charged my card a different amount that I was expecting. I know it’s not a ton of money but I think it’s wrong that you didn’t honor the quoted price. Making me the customer look like I was making things up. Do you record your calls for training purposes? If so please review it. Thanks

National Dodge Chrysler Jeep Ram responded

Jackie, Congratulations on the new ride & thank you for your 5-star review! We sincerely appreciate your business and look forward to our lasting relationship! Please feel free to reach out should you need anything at (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Ed, We are ecstatic to hear that you had such an outstanding experience! Your shopping experience should be as relaxed as possible because let's be honest purchasing a vehicle is stressful enough! Congratulations on your new vehicle and thank you for your business! We look forward to our future relationship! As always, please reach out to (910)347-3777 should you need anything at all.

ed.fisher57 responded

Thank you. I look forward to an ongoing excellent relationship as well. Everyone was great!

National Dodge Chrysler Jeep Ram responded

Steve, Thank you for the 5-star review, we truly appreciate you taking the time to provide your feedback! Jeff works especially hard to make sure that his clients have a pleasant experience and will be happy hear that your experience was exceptional. Thank you for your business. Congratulations on the 2023 Wrangler 4-Door High Altitude 4XE. Please feel free to give us a call at (910)347-3777 should you need anything in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for submitting your review and feedback! We are absolutely thrilled to hear that your had a pleasurable experience here at National Dodge Chrysler Jeep RAM! We strive to provide the upmost care and satisfaction and provide service with integrity and honesty. We take pride in our values and our treasured family members such as Jeff Harper. Thank you for putting your trust in us and choosing National to do business with. We look forward to our continued relationship. Please feel free to reach out to (910)347-3777 should you need anything in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your feedback! We are thrilled that you found Jonathan outstanding! Jonathan is a great guy and we enjoy working with him. Thank you for your business and congratulations on the new vehicle. Please feel free to reach out should you need anything at (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to provide us with your feedback and giving us a 5-star rating! Congratulations on the purchase of your new vehicle. Gunnar Belton always works hard for his clients and strives to create the best vehicle shopping experience possible. We will be sure to let him and the rest of the management staff know about your wonderful review. Please call us anytime with any questions or concerns @ (910) 347-3777

National Dodge Chrysler Jeep Ram responded

Austion, Thank you so much for your review! Brian Kennedy is absolutely amazing and we will be sure to pass on your kind words! We sincerely thank you for your business and for taking the time to provide your feedback! We look forward to our continued relationship! Please feel free to reach out to us should you need anything in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for bringing this to our attention. We strive to make all of our guests comfortable and happy while they are visiting. Your experience does not align with National Automotive Groups standards and will not be tolerated. Rest assured, we take every allegation seriously and and will investigate this incident thoroughly. Please contact our service manager, Chris Waters, at (910)347-3777 in order to discuss this issue further. We thank you for our business and look forward to earning back your trust in us.