Nashville Subaru

Poor Resolution Of Recall Problem This was my second trip for the same problem. Last month I took my Impresser in for a recall service on brake lights not operating. The service attend This was my second trip for the same problem. Last month I took my Impresser in for a recall service on brake lights not operating. The service attendant assured me that the lights were working fine after the service was complete. A few days later, I received a follow-up e-mail stating that there were safety issues with my vehicle. I contacted the dealership regarding the e-mail and was told that nothing showed in their system that there was any problem. On Sunday of last week-end, I was stopped and told that my brake lights were not working. I parked my car for the remainder of the day due to safety concerns. I took my car back to the dealership Monday morning. I was told that the lamps were burned out. I was required to pay $130.00 for the repair. Wait. What? This a recall issue that, apparently, not correctly addressed the first time, and now I’m required to pay for a recall. This is my second Subaru. The whole point for purchasing a second Subaru was quality and service. I am now questioning my assessment of both. More

Long time needed for a recall repair After receiving a recall notice on our 2012 Impreza in December 2018, we made an appointment to get the recall done in February. We drove 20 miles to After receiving a recall notice on our 2012 Impreza in December 2018, we made an appointment to get the recall done in February. We drove 20 miles to the dealership and were told they did not have the repair parts in and no one was trained to do the recalls. They rescheduled us for April, reconfirmed the appointment five times and then five minutes before we were due to leave the house, they called to reschedule. We rescheduled for June. After they reconfirmed the appointment, they tried to cancel again on the June service date. Since it was my third time scheduling the appointment, they agreed to take the car in. After 18 days, we finally got our car back (the recall note said it would take 7 hours). Thankfully they gave us a loaner car for the 18 days. More

Couldn't find the Hole Upon leaving work, I discovered that I had a completely flat tire. I had my car insurance tow my vehicle to the Downtown Nashville Subaru Dealership s Upon leaving work, I discovered that I had a completely flat tire. I had my car insurance tow my vehicle to the Downtown Nashville Subaru Dealership so that I could also get an oil change and have them fix my rear tail light that had a recall all in one swoop. The oil change and rear tail light were taken care of, however, they were unable to find the hole in my tire. After delaying my pick-up by two and half hours trying to locate the hole, they ended up simply pumping my tire with air, and sending me off. Three days later, when the flat tire returned, I took my car to Gateway Tire & Service Center- there they located the hole and repaired it within an hour. Although my oil change and recall services went smoothly, the fact that I had a recurring flat tire due to Subaru’s inability to find the hole- was annoying, and disruptive to my busy schedule. More

Took forever and no communication I took my 2012 car here for two recalls. The first time I showed up for my appointment I was told when I got there that they didn't have the parts eve I took my 2012 car here for two recalls. The first time I showed up for my appointment I was told when I got there that they didn't have the parts even though I had confirmed the appointment twice beforehand. They rescheduled me a month out. My second appointment I got a call 2 days before my appointment pushing me back even further. Dropping off the car the last time I was told the work would take 5 days but they may have my car up to two week. One month later and several phone calls later I finally got my car back. They had put me in a rental, but I had to deal with dropping the car off at the rental sucking an hour and a half out of my work day. I had been originally told that they were suppose to do that, but when it came time to pick up my car they told me I was misinformed. Interesting since the employee from the car rental agency told me that they pick up the cars from Subaru. Very frustrating service with lack of communication. More

Abandon all hope all ye who enter the service department! They had my car almost a month. I called repeatedly, but very seldom got call backs. I left one message for the service manager thinking that would They had my car almost a month. I called repeatedly, but very seldom got call backs. I left one message for the service manager thinking that would get a response. NADA! On more than one occasion when someone actually took my call, they would be clueless, promise a call back in 10 minutes after they talked to "their tech" and apparently forget I was trying to learn what the status of my car was. I really thought the dealership was good based on the sales and first two oil change experiences, but when I went back with a warranty service problem, it was simply more than they could handle. I will never darken their door again. Abandon all hope all ye who enter the service department for more than an oil change. My rating of customer service at one star is because is there was not a lower option. My rating of quality of work as average is because they finally seemed to have fixed it. My rating of friendliness is because they were friendly in ignoring me. My rating of price is because it was warranty work at no charge to me. More

Recall Service Made last-minute recall appointment and the service staff was accommodating of need due to the safety recall issue. The staff were friendly and profes Made last-minute recall appointment and the service staff was accommodating of need due to the safety recall issue. The staff were friendly and professional. My vehicle was repaired quickly and I was on my way in no time. I have also had routined, scheduled maintenance service at this location and am always pleased with the service, timeliness, and the personnel. More

Great first service experience Ashley and Tom took great care of me! Thanks to both of you for helping me out with special request. I plan on utilizing your facility for all my Suba Ashley and Tom took great care of me! Thanks to both of you for helping me out with special request. I plan on utilizing your facility for all my Subaru needs. More

I have always had an excellent experience at Nashville Subar Ashley has always taken excellent care of me and of my crosstrek. She is very knowledgeable and gets the job done on time and keeps in touch with you Ashley has always taken excellent care of me and of my crosstrek. She is very knowledgeable and gets the job done on time and keeps in touch with you about the progress. She is wonderful. I also want to recognize Michael. He knows his customers and is very welcoming and friendly. I think he even had my car washed this time. Both Ashley and Michael are an asset to your company. - Bernie Rimgale More

Replaced My CVT Transmission Under Warranty! I was extremely grateful when I got the call from Ashley stating that Subaru would cover my transmission problems under warranty. Everyone I talked to I was extremely grateful when I got the call from Ashley stating that Subaru would cover my transmission problems under warranty. Everyone I talked to were quick and efficient from getting me an appointment set, getting my car checked in, keeping me up to date with the progress, and getting my car back to me. I was very satisfied. More

3 hour wait I was coming in for an oil change and not only did I have a hard time making an appointment but once I got there I had a 3 hour wait. I was there for I was coming in for an oil change and not only did I have a hard time making an appointment but once I got there I had a 3 hour wait. I was there for an oil change and after over 2 hours I went to ask what the status was I was told that they were just finishing the rotation on my tires and would then finish my oil change. When I went to pay after a 3 hour wait I tried to use a coupon I had received in my email and was told that I was better off with the free tire rotation. I was not asked about rotating my tires and was not aware it was a separate charge. Everywhere else includes it in the cost. So all in all I waited way too long and paid $80.00 for an oil change. Seems steep to me since the tire rotation was supposedly taken off. More