Nashville Subaru

If I could I would go to a different dealership. Scheduled visit for oil change and tire rotating. Made an appointment a week in advance and when I showed up they didn't have me on the schedule. This Scheduled visit for oil change and tire rotating. Made an appointment a week in advance and when I showed up they didn't have me on the schedule. This is the second time this has happened. They fit me in but there is a lack of communication with the schedulers and the service center. They didn't get my car done in the time frame they said it would happen but two days later my tire pressure was low on all four tires. they did a tire rotation but didn't fill the tires with the correct amount of air pressure. Also, not a warm reception from the person behind the counter in the service center. I have a service package with this dealership so I'm kind of stuck using there service department. If I could go somewhere else I would but until my service package runs out I'm stuck with them. Employees are not very welcoming in the service department. More

Sent my Legacy in for a faulty radio under warranty Took my 2019 Subaru Legacy in because the radio suddenly stopped working, while I was there the service department said my car with 4200 miles was due Took my 2019 Subaru Legacy in because the radio suddenly stopped working, while I was there the service department said my car with 4200 miles was due service (oil change and tire rotation). I got a voice mail call the next day telling me my car was ready for pickup. When we got their to pick it up (it is a 35 mile round trip), we were informed the radio parts were on order but that the oil change and tire rotation had been completed. I don't understand why I was told my car was ready for pickup if it wasn't completely repaired? Now I have to take the car back to the service center when the part comes in, leave it there and return to pick it up sometime in the future. Another set of 70 mile round trips More

Tried for years because of convenience I went here for years out of convenience despite the TERRIBLE customer service, issues with my vehicle after getting it back, and lack of knowledge wh I went here for years out of convenience despite the TERRIBLE customer service, issues with my vehicle after getting it back, and lack of knowledge when speaking to anyone there. They shuttled me 3 weeks prior home when I was in for a recall and I came back in for check engine light. Now I’m somehow outside the radius by 1.5 miles, so it’s not longer worth their xxxxxxxx. They had my car for over a week and I only got updates when I called. I was even told the day I ended up getting it back someone would call back in a couple minutes to verify my car was done...5 hours later and I had to call back to hear in an annoyed voice that it had been done for a while. Do not give these people your service as it doesn’t get better and it isn’t an off day. I’ll be driving further away from my house to the Franklin dealer because I’ve already had great service via phone AND they shuttle thru 2 counties. More

Fantastic customer service from tech Ryan was the tech that worked on my car and he went above and beyond. He kept me updated as work was done and helped explain the issue to me. Fantasti Ryan was the tech that worked on my car and he went above and beyond. He kept me updated as work was done and helped explain the issue to me. Fantastic customer service. I will keep taking my car back and I’ll request him every time. More

Wasted a day - Look elsewhere for service! I own a 2005 Subaru WRX. Received recall on airbag, from Subaru Recall Team. Contacted Subaru dealer in Nashville, TN, to schedule appointment. Mad I own a 2005 Subaru WRX. Received recall on airbag, from Subaru Recall Team. Contacted Subaru dealer in Nashville, TN, to schedule appointment. Made appointment and gave repair my Vin number. We live an hour and a half east of Nashville. Scheduled an 8 AM appointment, 9/28/2019. We arrived, I asked how long the repair would take. The tech replied 2 to 3 hours. I asked if they would be given a loaner car, due to the length of time needed for repair; as was stated in letter from Subaru (FREE loaner vehicles are available). The tech replied no, but you are welcome to have coffee and donuts. After we were in the waiting room one hour; the tech came out and stated, that they didn’t have the correct airbag for his car. So we wasted four hours of our day and drove over 210 miles - $32 wasted tank of gas: with no compensation for Subaru’s screw up. I emailed, Subaru of America. I was immediately informed of a closer Dealership that had the replacement airbag in stock. Visited Earl Duff Subaru 10/15/2019, 10:00 appointment, was out of shop by 11:30. More

Thumbs Up Came for oil change. Courteous customer service staff and great technical service. Highly recommended dealership for sale and/or service. Five stars i Came for oil change. Courteous customer service staff and great technical service. Highly recommended dealership for sale and/or service. Five stars in each category. More

Forester from NY While visiting Nashville from NY in both July and recently in October I brought my 2019 Forester in for an oil change before I drove back home. It was While visiting Nashville from NY in both July and recently in October I brought my 2019 Forester in for an oil change before I drove back home. It was kind of last minute but Nashville Subaru did the oil change while I waited! Recently during a shorter visit I called in the morning and they said they were booked until I was to leave, I explained that I had to leave for NY before they had an opening and they took me in later that afternoon. Besides the oil change that I had asked for, they also rotated the tires and checked and topped off the fluids and then told me that there was a sale and coupon and there was no charge! I can tell you that you’d be hard pressed to find service like that in NY! Best dealership service experience I’ve ever had! More

Worst Customer Experience. Do not go to Nashville Subaru. No acknowledgement that we even existed from their service dept. We came in for a radio issue. When we finally got the vehicle back, the radio was not No acknowledgement that we even existed from their service dept. We came in for a radio issue. When we finally got the vehicle back, the radio was not functioning at all! We left with a much bigger tech problem than we came in. No apologies, no sympathy from staff, no offer for rental vehicle. Coming from a formal Customer Experience Manager, they hit every nail on the head of how you SHOULD NOT treat a customer. I DO NOT recommend going to the Subaru in Nashville. Find a different Subaru Dealership. More

Employees need retraining on Customer Serice The Customer Service is completely lacking. I won't be back. The employees i worked with were not ambassadors of Subaru and a complete disappointment The Customer Service is completely lacking. I won't be back. The employees i worked with were not ambassadors of Subaru and a complete disappointment to the company. More

Drove 2 & 1/2 hours to get a recall done on my car for the air bag. I will be coming back for other car need or to purchase a new Subaru. Great service worth the drive. the air bag. I will be coming back for other car need or to purchase a new Subaru. Great service worth the drive. More