Nashville Subaru

Service and Recall Went in for my 6 mos service and to get my car checked for a recall. Devon was more than helpful and very proactive with getting me a rental car and k Went in for my 6 mos service and to get my car checked for a recall. Devon was more than helpful and very proactive with getting me a rental car and keeping me up to date on the status of my car. Every time I go there everyone is really nice and helpful and usually get the job done quick. Really appreciate it! More

The worst service department I have expierienced This dealership needs to revamp the service department starting with the service manager. They need to replace the manager and retrain everyone in t This dealership needs to revamp the service department starting with the service manager. They need to replace the manager and retrain everyone in the department about providing proper information to the staff. My issues were simple but it took 3 visits and lots of complaining to get the most simple of things done. If I was provided with the correct information each time I visited or booked the service there would have been no problems. Please note. This isn't a technician issue this is a manager and service agent issue. Having a manager that doesn't know how to manage is costing you business and money in the long run. Solve this problem before you lose more customers. I'm out. More

Oil Change and Recall Service Service took too long for what they did. 2 1/2 hours for oil change and computer update is not reasonable. If there are not enough service techs to Service took too long for what they did. 2 1/2 hours for oil change and computer update is not reasonable. If there are not enough service techs to complete the work faster, do not accept appointments. More

Friendly, fast, and affordable. Alex had a very fast response time while I was looking online. He was very nice and helpful with helping me find the right vehicle for me! Great car a Alex had a very fast response time while I was looking online. He was very nice and helpful with helping me find the right vehicle for me! Great car and great price! More

Good personal attention/Superb vehicle delivery presentation We bought our 2019 Subaru Forester from Nashville Subaru. We really appreciated the personal attention we received from General Manager Tim Koval and We bought our 2019 Subaru Forester from Nashville Subaru. We really appreciated the personal attention we received from General Manager Tim Koval and the superb service we received upon delivery or our vehicle from Rahim Ashari. Both were very knowledgeable, friendly and professional, and this added greatly to our purchase experience. More

First visit - we have to go back. After 4 years at a Louisville dealership, we switched - another story. Went here to get updates for alternator charging and the Sirius TSB 15-205-16R After 4 years at a Louisville dealership, we switched - another story. Went here to get updates for alternator charging and the Sirius TSB 15-205-16R fix. Unfortunately we are scheduled to return to Nashville to try again. We lost head unit communication with the dash (no compass, no nav guideance) and lost our usb and aux functions. No one else that had the TSB has reported this happening - bad load? I think. More

Wrong filter installed resulting in loss of most or all oil According to the assistant service manager the technician was not a Subaru certified tech but a Hyundai tech. The wrong oil filter was used and the dr According to the assistant service manager the technician was not a Subaru certified tech but a Hyundai tech. The wrong oil filter was used and the drain plug was improperly installed. The result was a loss of the oil while driving on the interstate. The low oil alert came on, I called and was instructed to return. I pulled the oil stick when arrived and only oil residue was on the very end of the stick. I’m very concerned about damage. This was a large purchase for us and many sacrifices were made to buy my wife her dream car. When purchasing the car we also bought a $400. service contract because we did not want to trust our Subaru to an untrained person. They would not honor the contract at first. I have the service card on the key chain and they would not even look at it. I called and left messages for the GM, Tim, asking to PLEASE return my call and have not had calls returned. Very disappointed! I do not want something free. I wish to share my experience and have a commitment to help if repairs are needed as a result of this incident. More

High quality experience Bob Wood at Nashville Suburu was a very helpful sales consultant. He spent an extraordinary amount of time explaining the features of the auto I was Bob Wood at Nashville Suburu was a very helpful sales consultant. He spent an extraordinary amount of time explaining the features of the auto I was interested in, accompanying me on two test drives including a visit home to see if I could maneuver the vehicle in my garage. Bob was professional and courteous, serious about his job and respectful of the consumer. There were no patronizing comments and manipulative sales tactics, just straightforward facts and information. He followed up appropriately with no pressuring sales tactics. This was a very pleasant experience that allowed me time for thoughtful consideration. More

Great Service and Sales Allen Collier and the People at Nashville Subaru are great to work with.They keep you updated on Service Deals long after the Sale.They have made me a Allen Collier and the People at Nashville Subaru are great to work with.They keep you updated on Service Deals long after the Sale.They have made me a Customer for life.I will go no where else for Subarus... More

FRIENDLY and efficient! First time here makes me a solid customer! Great experience - no offense, but I have a Subaru... so I probably wont see you too often :) First time here makes me a solid customer! Great experience - no offense, but I have a Subaru... so I probably wont see you too often :) More