Nashville Subaru

60000 mile maintenance and recall I went to the dealer to get 60,000 mile maintenance done there’s also a recall which was addressed. The main issue I have is having to make an appoin I went to the dealer to get 60,000 mile maintenance done there’s also a recall which was addressed. The main issue I have is having to make an appointment a month and a half in advance. The service advisor was helpful to have a nice waiting area if you’re waiting. very expensive $$$$ but at least it was done by a factory tech. More

Recall of air valve on Impreza I received the recall in the mail in January and called to schedule. I was not able to get an appointment until March 4th. I made arrangements with I received the recall in the mail in January and called to schedule. I was not able to get an appointment until March 4th. I made arrangements with my daughter to bring the car down, get half way downtown and was called and told they would not be able to get to it. I asked if I could go ahead and bring it in for an oil change, they said sure and did do that. However, would not price match sign they had out front for $29.99, I paid close to $90. After calling several times to reschedule the recall and getting the run around I was scheduled out in June. I finally had to get my father in law to go down there to find out what was going on. We were put in touch with Thomas the service manager. He told me to bring it down the following wednesday, I arrived, and there was no record that I was coming. After sorting that out, they did send me to enterprise to get a rental car at subarus expense. Two weeks had gone by and I called to check on the progress, no call back or updates. My father in law went down again and that is when we were introduced to Ashley. She did stay in contact but my car literally sat in the shop for 4 weeks before it was touched. I also had bought a new starter from Subaru parts department and asked if that could be done as well. They did not do that, not sure if they just didn't want to or what. I returned the part to get my money back. Communication is severely lacking, the service manager does not care. I suggest if you are using them to get in touch with Ashley right off the bat, that will be the only hope you have for any communication. The only reason this is getting 2 stars and not 1 is because Ashley did her best to keep me updated. More

Appointment for brake light recall and Oil Change Received notice Forester recalled for brake light malfunction - called asking for time required and also scheduled oil change. Arrived at appointed t Received notice Forester recalled for brake light malfunction - called asking for time required and also scheduled oil change. Arrived at appointed time and was told my service needs would require some 2 hours plus of waiting time. I had been advised by phone the time frame would be about 1 1/2 hour max. I have health issues and am not able to be away from home for extended periods of time. After a number of excuses as to why (1) there was no way I was told the services would be about 1 1/2 hours and (2) due to the population increase in Nashville their service department was very busy - among others - I opted to have the recall service performed and left. I have since e-mailed the Service Manager and have not heard back from him. More

Two simple tasks were fumbled for 2nd time Nashville's Downtown Subaru presents its service as done by factory trained technicians. Well for the 2nd time two simple tasks - Air pressure not cor Nashville's Downtown Subaru presents its service as done by factory trained technicians. Well for the 2nd time two simple tasks - Air pressure not correctly adjusted after tire rotation and the next service reminder windshield cling tag was set for three thousand miles and three months. Subaru specs clearly state oil change interval to be 6,000 miles. Consistency is normally considered a positive, but when results are consistently wrong, it is a time to locate another Subaru service department. More

Replace Catalytic Converter Many lights flashing on my dashboard were signs of catalytic converter failure. Mileage was 107,000 miles. Worked well with me with loaner automobile Many lights flashing on my dashboard were signs of catalytic converter failure. Mileage was 107,000 miles. Worked well with me with loaner automobile while my car was in the shop for four days. More

Helpful staff with a confusing set of issues Dan was extremely helpful in navigating a variety of issues with our Impreza. We needed a regular oil change/tire rotation, quick recall repair, and b Dan was extremely helpful in navigating a variety of issues with our Impreza. We needed a regular oil change/tire rotation, quick recall repair, and body shop estimate for a mishap on the interstate. Dan let me know upfront they would need to keep the car overnight since each service request would require a visit to a different shop. He kept me updated throughout the day and my car was ready first thing the next morning, the service and recall were completed and Dan provided a full estimate for the body repairs. Overall a great experience. More

Very Professional Downtown Nashville Subaru is convenient and professional. They've always done really great work for me and are genuinely interested in earning my busi Downtown Nashville Subaru is convenient and professional. They've always done really great work for me and are genuinely interested in earning my business. Glad they are nearby and definitely recommend. More

Recall for airbag Received recall notice in March 2019, was scheduled 2 months later for May 2019. Was advised the recall process would take 4 hours to complete. I di Received recall notice in March 2019, was scheduled 2 months later for May 2019. Was advised the recall process would take 4 hours to complete. I didn’t get my car back for 2 days and the glovebox was improperly assembled. Called the service manger, Thomas and he was apologetic and offered me oil change, detail of car and to fix the glovebox. I requested this in writing and have to receive it. Multiple calls and voicemails were left for Thomas and the GM Timothy and no response received. Poor customer service overall. More

Service For Difficult Air Bag Problem I have been coming to Nashville Hyundai / Subaru for service on three different vehicles over the past five years. And I certainly would not have al I have been coming to Nashville Hyundai / Subaru for service on three different vehicles over the past five years. And I certainly would not have always given a 5-star review or even bothered to write a review. But if I'm going to criticize when service is bad, I need to commend when it's not. And my recent experience with them servicing my 2018 Subaru Forester was one of the best customer service experiences I have ever had with an auto dealership. My passenger airbag light would, at random times, flash "off" when there was a passenger in my car. So was it really not working or was it just a sensor problem? I had taken it in before and they had been reluctant to do anything because of course, as soon as I'd get to the dealership the light would return to normal. But this time, they believed me, spent two days to fix it, gave me a loaner car without any hassle at all and kept me apprised of what was going on throughout. From drop-off to pick-up, my service reps were polite, respectful and best of all, they fixed the problem! To me, it seems like management has gotten the word that their service was not always all it could be and has sincerely tried to make improvements. I hope they continue to provide top notch service like this as this is why I bought my Subaru from them in the first place. Well done! More

Service left a lot to be desired this visit. I had an appointment scheduled over 2 months out to replace an airbag due to a recall. I called the day before my appointment to ask if they could als I had an appointment scheduled over 2 months out to replace an airbag due to a recall. I called the day before my appointment to ask if they could also change my oil and how long it would take. I was told they could change my oil and that it would take most of the day to complete but that they would have a rental car for me to use. When I got to my appt., Devon assisted me. I showed him a coupon I had received from Subaru for a $40 oil change. He said they would take care of it later. He seemed unaware that I was supposed to have a rental car but called a Lyft ride for me so I could get one at the Enterprise rental. I was told to call later in the afternoon to check on my vehicle. I told Devon that I was told that it wouldn’t take more than today for service and that I was going out of town in the morning. He assured me my vehicle would be done. Enterprise did not have a reservation for me so that was an ordeal in itself. I called around 3:15 in the afternoon to check on my car and was told that it would not be done today after all and that I could leave it there or come get it and schedule my another appointment for another day. I reminded Devon that he assured me it would be done today as had the person I spoke to the day before. He just blamed it on the technicians and said there was nothing he could do. This is poor planning and poor customer service on Subaru’s part. He did offer to give me my oil change for free since I would have to come back again. When I went to get my car, the service manager could tell that I was upset and then told me that if I could wait for an hour and a half, that he would pull a technician and get my recall airbag service complete. I agreed since I did not want to have to come back again! It was strange to me that my car was already there for 6 hours for a scheduled appointment and they did not have time to do a service that apparently can be done in an hour and a half! While I appreciate Thomas making the effort to actually get my service done, I am overall very disappointed in the entire visit. And, I did not get my oil change for free as I was told. They didn’t even want to honor the coupon because it wasn’t for Subarus. . I asked why I was sent the coupon from Subaru then? Thomas gave me the oil change for $40. I hope they will learn from this and take strides to improve. More